Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Casey Kia
Newport News, VA
1,572 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,572 reviews
January 16, 2026
Very helpful, honest, met us where we were and walked out with a great car same day. with a great car same day. More
by eli morse
Employees Worked With
January 16, 2026
Beautiful experience, made sure all my concerns were addressed. I walked out with a car same day. addressed. I walked out with a car same day. More
by mattwoolard02
Employees Worked With
January 12, 2026
Charles was wonderful to work with. Treated us like family. He was honest and clear on everything presented to us. Treated us like family. He was honest and clear on everything presented to us. More
by Zaccook24
January 07, 2026
Had the right vehicle that I wanted. They gave me a great value for my trade-in. And worked the deal quickly. Jermont Davis took good care of me. They gave me a great value for my trade-in. And worked the deal quickly. Jermont Davis took good care of me. More
by DB
January 04, 2026
Charles Archer is really a God send. He went over and beyond to get me into a vehicle. I will be sending everyone I know his way! He went over and beyond to get me into a vehicle. I will be sending everyone I know his way! More
by ms.hazel25
Employees Worked With
January 02, 2026
Anthony, and everyone at Casey Kia made the buying experience very quick and smooth. Got a good deal with an awesome warranty. I highly recommend Casey Kia! experience very quick and smooth. Got a good deal with an awesome warranty. I highly recommend Casey Kia! More
by barrydgiii
Employees Worked With
Anthony, sales
January 02, 2026
Casey Kia is a wonderful dealership. The staff actually cares about you and genuinely wants to make sure you leave in the vehicle you want! They go above and beyond to make it happen! Ch The staff actually cares about you and genuinely wants to make sure you leave in the vehicle you want! They go above and beyond to make it happen! Charles Archer worked so hard all day to help me! His professionalism, care & compassion is unmatched by anyone else I have ever encountered in the industry! I truly feel that we left with not only a new car, but a new friend as well! I will most definitely be back! More
by VFordham83
December 30, 2025
I appreciated how kind and informative Charles was as he was assisting me! He made sure that I took my time deciding my vehicle and answered any questions I had. I highly recommend going to Charles if you a was assisting me! He made sure that I took my time deciding my vehicle and answered any questions I had. I highly recommend going to Charles if you are a first time buyer! More
by aliciamitchell2020
December 30, 2025
Car number 7 done with Charles Archer at Casey Kia. Charles is a consummate professional that takes the time to know his customers and what they really want. He makes the process easy, quick and thor Charles is a consummate professional that takes the time to know his customers and what they really want. He makes the process easy, quick and thorough. Highly recommend Charles Archer!! More
by Shaycoates
December 12, 2025
Today was the best car shopping experience that I’ve ever had! Charles Archer is a very professional and knowledgeable Salesman. He worked with me, answering every question with knowledge and patience and ha had! Charles Archer is a very professional and knowledgeable Salesman. He worked with me, answering every question with knowledge and patience and handled the sale like a true professional! I’ll be a customer of his again! More
by Justin Askew
