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Cassill Motors

Cedar Rapids, IA

2.9
34 Reviews
We've been a family owned business in Cedar Rapids, Iowa, since 1972. We'd love to help you find your next vehicle, service your vehicle, help you with rentals, or provide service from our collision center.
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2939 16th Ave SW

Cedar Rapids, IA

52404

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Showing 34 reviews

September 04, 2025

They plain old stink- AVOID AVOID AVOID- bait and switch games and sorry sucker I have another wreck to sell you instead. No thanks to your junk heaps in the front lot. Where is my 2020 Camry? Oh, you so More

by cody.jon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Savant
Sep 05, 2025 -

Cassill Motors responded

Jonathon, While we understand your frustration that the vehicle you were interested in sold before you arrived, we need to clarify some important details. At our dealership, vehicles are available on a first-come, first-served basis. We do not and cannot “hold” cars without a purchase agreement in place—this ensures fairness to every customer. When you arrived, the vehicle had already been purchased by another customer who had committed first. You then asked us to remove that customer from the sales process and accept more money to sell the car to you instead. That is not how we do business, and we stand firmly by our integrity and fair treatment of all customers. As a gesture of goodwill, we attempted to offer to cover your fuel costs for the trip, but you declined and left upset. Since then, we’ve noticed multiple negative reviews being posted under duplicate accounts, which misrepresents the situation. We take all feedback seriously and always strive to provide a transparent and honest experience. We regret that this situation has caused you frustration, but we will not compromise our values or fairness to customers.

August 15, 2025

Had an agreement to buy my 2021 Ram from me,over two weeks later and they haven’t even contacted my finance company to pay it off or pay me the equity meanwhile they have it on the lot for sale,how can More

by marshallcobb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Crystal Cassill
June 03, 2025

Very disappointed with our experience at Cassill Motors. I regret having to leave negative feedback but Communication was terrible—conflicting information, no follow-up, and a refund that was mishandled. More

by Bcampbell2020
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh cassill
May 03, 2025

One of the most crooked car dealers out there. Lie to people. Don’t inspect their cars. Then try to back peddle on their reviews to make it look like it’s the consumer’s fault. Don’t go there ever More

by Me1967
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adam
May 03, 2025 -

Cassill Motors responded

Hi Deb, We appreciate you taking the time to share your concerns, and we’re genuinely sorry to hear your son hasn’t had the experience we aim to provide every customer. First, we’d like to acknowledge that we fell short in our follow-up communication regarding the parts needed for his headlight repair. That delay is on us, and we’ve already addressed the breakdown in our internal process to make sure this doesn’t happen again. However, we must respectfully clarify a few things: We did not do business with you—we worked directly with your son, who is a legal adult and handled the entire purchase process with the help of another family member. At no point was he treated as anything less than a valued customer. The suggestion that we saw him as someone to “con” is not only false but deeply unfair to the hardworking professionals on our team who serve all of our customers—military or not—with respect. We also want to be clear that the vehicle was sold with a limited warranty, and we’ve worked within the coverage terms provided. Our service team has taken steps to address the headlight issue as quickly as possible once the correct parts were received. Finally, we take reputation seriously. If there are specific people who have had a concern with us, we encourage them to reach out directly—we’re always open to feedback and improvement. But we also stand behind our work and our team. We remain committed to making things right for your son wherever we reasonably can. If he would like to connect with our service manager directly, we’re happy to make that happen. Landon Cassill

February 26, 2025

Absolutely infuriating! I had everything set—vehicle picked out, purchase agreement signed and sent to both me and the bank. I had a 9:30 AM appointment today to finalize th More

by ESH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joshua Cassill
June 15, 2024

I purchase a car from Cassill motors it didn't last me a month the transmission blew out they sell cars that they don't even expect Mp watch out for these people More

by Maria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh Cassill, Larry Nelson, Greg Hastings
January 09, 2024

In,out, satisfaction. John & Jeff were very helpful. Give these guys a bit of time to impress you! More

by davidleesmith1979
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Mueller, Jeff Webster
September 26, 2023

John was a pleasure to work with. Although we didn’t buy a car he couldn’t have been more professional and accommodating. More

by Lkhyre
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Mueller
July 26, 2023

John was a pleasure to work with, the whole experience was very easy. Appreciate everyone’s time and easy going attitudes More

by nicholas.simmons
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John
July 11, 2023

I was just driving by and saw my dream car 2014 challenger rallye redline. Gregg introduced me to josh . He was very knowledgeable of the Challenger and polite. He was very positive. We agreed on More

by jimlandrum76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregg, Josh, Ron
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