Castle Chevrolet North - Service Center

Service department is exceptional. I always come here even if it’s just for an oil change. I always come here even if it’s just for an oil change. More

⭐ 1 Star ⚠️ WARNING: This review is about Castle Collision Center, NOT Castle Chevrolet — but they share the same building and name, and that’s exactly the problem. I brought my car to Castle Col Collision Center, NOT Castle Chevrolet — but they share the same building and name, and that’s exactly the problem. I brought my car to Castle Collision Center in Elk Grove Village after an accident in August 2024, assuming it was part of Castle Chevrolet because of the shared location and branding. Turns out, they are not affiliated at all, and I only learned this after months of frustrating delays and mismanagement. The repair job should have been simple: a rear door, trim, paintwork, and a damaged wheel — which was fully paid for by my insurance. Instead, it took nearly a year to complete. The manager at the collision center, Pat, consistently failed to return calls or emails, canceled scheduled appointments last-minute (even after I took time off work), and gave excuse after excuse about parts being delayed, unavailable, or “coming tomorrow.” I had to escalate through GM corporate to get any response at all. The car was eventually returned filthy, with trim installed on a dirty surface, the interior full of dust, and the damaged wheel still not replaced. Only after endless follow-up — and 9 months of stalling — was the job finally completed. If you're considering bringing your vehicle in for collision work thinking this is part of the Chevy dealership — don’t. Castle Collision Center operates independently and delivers shockingly poor service with no accountability. I have no issue with Castle Chevrolet itself, but customers deserve to know that the body shop using the same name and building is a completely separate operation, and not one I’d ever recommend. More

Twenty five years excellent sales and service and communication from all departments. (Steve, customer always coming in after working all night.) Outstanding competency w their teams all department communication from all departments. (Steve, customer always coming in after working all night.) Outstanding competency w their teams all departments. More

Fast service and free car wash was very nice tech was very friendly and took care of my coupons I had for oil and tire rotation very friendly and took care of my coupons I had for oil and tire rotation More

Went in for service on my C7 Corvette. Brian and Andy are very detailed oriented and took great care of me and my vette! Brian and Andy are very detailed oriented and took great care of me and my vette! More

Trust on buying and servicing. Always take my car to dealership as their mechanics are very good. Always take my car to dealership as their mechanics are very good. More

This Dealership is "Top notch" in every way. All of the Staff always has your best interest at heart. I am 💯% satisfied each and every time I bring one of my vehicles in for Service! Keep up All of the Staff always has your best interest at heart. I am 💯% satisfied each and every time I bring one of my vehicles in for Service! Keep up the great & professional work! More

Unparalleled, competent service for my 2017 Volt. Knowledgeable, friendly, and helpful service by Jaryd. It’s rare to find a passionate and reliable technician for this car. Thanks for your care! Knowledgeable, friendly, and helpful service by Jaryd. It’s rare to find a passionate and reliable technician for this car. Thanks for your care! More

Excellent service for many years. Front office staff, service staff and sales teams are all a family feeling. Very highly recommended. Customer is Steve here. Front office staff, service staff and sales teams are all a family feeling. Very highly recommended. Customer is Steve here. More

Zach was cool with everything I needed to get my oil change done fast turnaround change done fast turnaround More