Castle Chevrolet of Villa Park

Absolutely horrible service at Castle Chevy in Villa Park, IL. Had an appointment at 9:15am on Saturday but then had to have car towed in so they moved my appointment to 12:45pm. The car got there in ti Park, IL. Had an appointment at 9:15am on Saturday but then had to have car towed in so they moved my appointment to 12:45pm. The car got there in time and I received a call from Antonio checking my car in and he said they might not be able to get to it with them being busy. I didn’t hear anything from them by 4pm so I checked to see what was going on and was told they would get to it Monday. What is the point of making an appointment if they are not going to honor it? I told them now I would be without a car for the weekend so they offered to give me a loaner car but it was too late to get there before they close. Why wouldn’t they offer the car when Antonio first told me they might not get to it? Patrick asked me if I wanted Antonio to set up a loaner car for Monday morning and I said yes and what time they open and was told 7am so I said I’ll be there. Get there at 7am on Monday and guess what? No loaner car was set up. There was a nice lady who worked on finding me a loaner car but by the time she could find one my car was already being fixed so I waited for my car. I asked her what was the General Managers name because I wanted to talk to him and she said it was Justin, he gets in at 9am and she said she would let him know I wanted to talk to him. Of course he never came to talk to me. Great customer service at this place. When it was all said and done it cost $1100 to change a starter? Talk about price gouging. I will NEVER go back to any dealership in the Castle Group. I recommend staying away from this place. More

Eli was very patient, especially with my husband! 🤭it was great, and it take forever to make a purchase 🤭it was great, and it take forever to make a purchase More

Eli was awesome to work with. He was professional and honest. I highly recommend him. He was professional and honest. I highly recommend him. More

Very helpful and easy process! !! All around great experience here! Truck got detailed and very clean! !! All around great experience here! Truck got detailed and very clean! More

We were so impressed with Azariah for many reasons. He worked with us in such a professsinal and measured demeanor that we haven't seen in a young man in a long time! He was so knowledgeable about He worked with us in such a professsinal and measured demeanor that we haven't seen in a young man in a long time! He was so knowledgeable about each and every element of our experience and we consider ourselves lucky that we were partnered with Azariah to help us through this very important decision. Bravo to Castle Chevy! You made a great decision to employ Azariah. We look forward to a lasting relationship with him and the dealership. Sincerely, Claire DAmico More

The salesperson Eli Berrios is wonderful. He always smiles and took good care of us. He tried the best to address our concern. We really appreciate it. He always smiles and took good care of us. He tried the best to address our concern. We really appreciate it. More

Everyone here is professional and customer oriented. I worked with Jonathan, Justin, David, and Mike. They all went above and beyond to get me an amazing deal and I'm forever grateful. Id highly recomme I worked with Jonathan, Justin, David, and Mike. They all went above and beyond to get me an amazing deal and I'm forever grateful. Id highly recommend you buy your next car here. More

This dealership is very unethical. Was told what the vehicle price was and reassured that this was the exact price of the vehicle. Drove almost 3 hours there to find that the price was Was told what the vehicle price was and reassured that this was the exact price of the vehicle. Drove almost 3 hours there to find that the price was $3000 higher. Carla from the online sales has no integrity and will say whatever to get you into the dealership. More

They do not value customers time. i took my vehicle for an oil change and i also mentioned there was a shake when i stopped at the lights with my foot on the brake. Oil change t i took my vehicle for an oil change and i also mentioned there was a shake when i stopped at the lights with my foot on the brake. Oil change took 2 1/2 hours found nothing wrong because they never checked my car for the shake. Will never visit that service department again. More