Castle Chrysler Dodge Jeep RAM of Naperville

We took my son’s car in over a week ago. They have not once called us back. We’ve had to chase a repair that is clearly covered under their 3 month limited warranty. My son is a veteran and They have not once called us back. We’ve had to chase a repair that is clearly covered under their 3 month limited warranty. My son is a veteran and they sold him a lemon. We’ve had to file a BBB complaint and are now filing a complaint with the Attorney General’s Office. Ultimately, I think we’ll have to file a small claims to get our money back as they clearly have no intent on repairing the vehicle and could care less about honoring their warranty. It’s a shame as that will cost them more than doing what they contacted to do. More

Everyone was very friendly. The communication was great, both online and at the dealership. The entire car buying experience went very smoothly. John made our entire experienc The communication was great, both online and at the dealership. The entire car buying experience went very smoothly. John made our entire experience easy. More

Outstanding service! John did an amazing job of finding the car I wanted without any pressure. Trae did an awesome job explaining the paperwork and making it hassle free! John did an amazing job of finding the car I wanted without any pressure. Trae did an awesome job explaining the paperwork and making it hassle free! More

Honest. Fair. Transparent pricing. Easy process. Will be back when it’s time. Thank you. Fair. Transparent pricing. Easy process. Will be back when it’s time. Thank you. More

Beto Mendoza and Andrew Ryder were consummate professionals. The duo made me feel like I was getting the best deal possible. Andrew and Beto were very personable and patient with my wife and I an professionals. The duo made me feel like I was getting the best deal possible. Andrew and Beto were very personable and patient with my wife and I and were able to answer every question we had. This is my largest vehicle purchase to date and I left feeling like the investment was worth it. I will seek them out for my next purchase and see just how far they will let me go before they reel me back in LOL! Semper Fi Steven C. and Katrina C. More

The car is beautiful. The deal great. Paper work was messed up. Wrong phone numbers ,wrong e mail addresses. Didn't discover that till we got home. Dave also gets 5 stars The deal great. Paper work was messed up. Wrong phone numbers ,wrong e mail addresses. Didn't discover that till we got home. Dave also gets 5 stars More

Great selection. CJ was quite personable and efficient. We were pleased that there was a test track. CJ was quite personable and efficient. We were pleased that there was a test track. More

In September 2024, I purchased a 2021 Jeep Renegade from Castle. I had the car towed in for repair in December because it would not start. They claimed it needed a new battery and insurance would not pay fo Castle. I had the car towed in for repair in December because it would not start. They claimed it needed a new battery and insurance would not pay for it. After a month, I am having the same problem. The car will not start. I advise using caution before buying a used car from this vendor. More

I had a very pleasant buying experience! Castle CJDR was a pleasure to do business with! Leslie was a great sales lady and really knew her products. John in finance was awesome as well, very Castle CJDR was a pleasure to do business with! Leslie was a great sales lady and really knew her products. John in finance was awesome as well, very quick and easy buying process! More

Amazing customer service and great staff. I had a great experience and highly recommend this dealer I had a great experience and highly recommend this dealer More