Castle Chrysler Dodge Jeep Ram

This is my 3rd time buying a Jeep from Castle and the last 2 from Erica! She is the best to work with and always makes sure to follow through with everything! Five star! last 2 from Erica! She is the best to work with and always makes sure to follow through with everything! Five star! More

Erica D. and her team were absolutely amazing to work with! After driving 2 hours to pick up the Jeep I wanted they made the whole experience worth the drive and her team were absolutely amazing to work with! After driving 2 hours to pick up the Jeep I wanted they made the whole experience worth the drive!!! More

Erica Ditmire helped me lease a 2025 Wrangler 4xe. I live kind of far away and was struggling to find time to make it to the dealership so she handled the whole thing online and even delivered it to m I live kind of far away and was struggling to find time to make it to the dealership so she handled the whole thing online and even delivered it to my home! Whole staff was fantastic! More

Excellent in keeping in contact and checking on you every step of the way. Thank you step of the way. Thank you More

Great experience. Easy laid back process. Sean was knowlegable about the car. He introduced ne to the service and finance dept as well Easy laid back process. Sean was knowlegable about the car. He introduced ne to the service and finance dept as well More

Tony and. erica are the Best,great price and easy to work with ,I will be back thanks for everything erica are the Best,great price and easy to work with ,I will be back thanks for everything More

I am really frustrated with the situation. I originally took my vehicle to Castle Dodge Chrysler Jeep Ram in January 2024 because my heat was not working effectively, and they charged me $180 I originally took my vehicle to Castle Dodge Chrysler Jeep Ram in January 2024 because my heat was not working effectively, and they charged me $180 for a diagnosis, only to tell me nothing was wrong. Fast forward a year later, during winter, I contacted them again because my heat was still inadequate. They finally said I needed a new heater core. I scheduled the replacement for the following week since I was going on vacation for two weeks, and they were busy at the time. When I returned, I called to check on the repair, only to find out they hadn't even started on my truck. I was furious! They gave me a loaner vehicle, and two days later, they finally got my vehicle done. However, right after picking it up, I noticed a coolant smell, even though I couldn’t see a leak anywhere. About a month later, the smell got worse, and when I popped the hood, I saw coolant leaking from the hose where it connects to the heater core. I contacted Castle again and made another appointment. When I arrived, the service manager, Jason, was immediately dismissive and refused to take any responsibility. After having my truck for four hours, they claimed the hose was leaking at the heater core and still denied responsibility, expecting me to pay for the repair. They used a pair of vice grips pliers to disconnect the hose from the heater core and damaged it refuse to do the right thing. Not honest people nor do they stand by the work. Buyer beware!! More

It was a pleasure purchasing my new 2024 Ram 2500 Power Wagon from Castle. I work with Erica Ditmire over the phone and she made the entire process easy. She even came to work on her day off so I could p Wagon from Castle. I work with Erica Ditmire over the phone and she made the entire process easy. She even came to work on her day off so I could pick up my truck early. Thank you Erica More

I want to share my gratitude and appreciation to Erica Ditmire of Castle CDJR in Chesterton. Erica helped us during the 2024 holiday season. The Castle dealership was busy and Erica worked late hours, s Ditmire of Castle CDJR in Chesterton. Erica helped us during the 2024 holiday season. The Castle dealership was busy and Erica worked late hours, sometimes just to touch base and confirm we had everything we needed. She provided multiple purchase choices for our consideration, and she spoke knowledgeably to each choice. I don't know how she keeps track of it all. Erica was a pleasure to work with due to her outstanding effort, tremendous knowledge and her friendly and professional attitude! More

Another great experience at Castle in Chesterton. As always our salesman Tyler took care of all the details making for another smooth transaction! This is the 3rd vehicle we have purchased through Ty As always our salesman Tyler took care of all the details making for another smooth transaction! This is the 3rd vehicle we have purchased through Tyler and we recommend him to all of our friends and family! More