Castle Hyundai Downers Grove

I had a overall great experience at this dealership. I originally bought my car at a different dealership, but since have moved so this is now closest to me. I came in because my heat was broken, and I originally bought my car at a different dealership, but since have moved so this is now closest to me. I came in because my heat was broken, and brought it in without an appointment on a busy day. They couldn't service it that day - so they immediately got back to me on the following Monday with a loaner and the parts that were covered by warranty. Definitely will bring my car back here for future needs! More

I cannot say enough great things about my experience working with Nizar Assria. From start to finish, he was absolutely exceptional. Car buying can sometimes feel transactional or pressured, but Niza working with Nizar Assria. From start to finish, he was absolutely exceptional. Car buying can sometimes feel transactional or pressured, but Nizar completely changed that narrative. He was professional, transparent, and incredibly responsive throughout the entire process. Every question I had was answered quickly and clearly, and his follow up was second to none. I never felt like I was chasing information or left in the dark. Most importantly, he made sure the deal was fair. There were no games, no surprises, and no last minute curveballs. Everything was laid out clearly and handled with integrity. That level of transparency builds trust, and Nizar earned it. He was also extremely accommodating with scheduling and logistics. He respected my time, stayed organized, and made what can be a complicated process feel smooth and efficient. It was obvious he genuinely cared about getting the right deal done, not just making a sale. If you are in the market for a vehicle and want someone who communicates well, follows through, treats you fairly, and operates at a high professional level, I would recommend Nizar without hesitation. This was easily one of the best car buying experiences I have had. Five stars across the board. More

I went to drop my car off for a scheduled appointment this morning which I had a loaner scheduled for. Eric was extremely aggressive about giving the loaner and got in my face and yelled at me that I don this morning which I had a loaner scheduled for. Eric was extremely aggressive about giving the loaner and got in my face and yelled at me that I don’t know how to listen. More

Joe Stach went out of his way to make the experience stress-free, including helping with trade-in details and following up after. He answered all of our questions and made sure we felt confident during stress-free, including helping with trade-in details and following up after. He answered all of our questions and made sure we felt confident during this process. More

Great Service Department,quality work at a fair price, done right the first time. The manager Chris, takes a personal interest in the satisfaction of Castle Customers. I have purchased over the years 13 done right the first time. The manager Chris, takes a personal interest in the satisfaction of Castle Customers. I have purchased over the years 13 cars from this dealer and will purchase my next one from Castle Hyundai. More

Worst service department I have ever been to. Took my car for an hour and a half and could not find the problem. They told me not to worry because my car has roadside assistance and if it break Took my car for an hour and a half and could not find the problem. They told me not to worry because my car has roadside assistance and if it breaks down they will tow it for free to the nearest dealership. Very poorly run business! Eric my service adviser could not have cared less what was wrong with the car and was put out that I asked questions related to how they arrived at their findings. GO ANYWHERE BUT CASTLE HYUNDAI! More

Awful communication and explanation of services and just useless in my opinion! Go to a different place for service and a car. useless in my opinion! Go to a different place for service and a car. More

Everything was fantastic from start to taking possession of my NEW Hyundai. Marcos Vazquez and Mike the best. Helpful in answering the questions I had. Many, for sure. Castle Hyundai, STELLAR! Thomas Heffe of my NEW Hyundai. Marcos Vazquez and Mike the best. Helpful in answering the questions I had. Many, for sure. Castle Hyundai, STELLAR! Thomas Heffernan More