Castle Hyundai Downers Grove - Service Center

If you’re looking for terrible customer service, Castle is the place for you! I usually give businesses the benefit of the doubt, but after multiple disappointing experiences, I feel compelled to share. is the place for you! I usually give businesses the benefit of the doubt, but after multiple disappointing experiences, I feel compelled to share. 1) Lack of Basic Courtesy – During my first complimentary service visit, I was eight months pregnant. When my car was ready, I was simply handed my keys and told to find my vehicle “along the building out back.” It was snowing and icy, and no one offered to bring the car around—even after seeing my condition. For any customer, this is poor service; for a visibly pregnant woman, it’s downright thoughtless. 2) Overstated Wait Times – My second service appointment (just an oil change) was quoted at two hours—a process that usually takes 45–60 minutes at most other dealerships. I waited in the lounge with my infant daughter, only to see my car sit idle in the service bay for over 45 minutes without any update. I eventually had to call a family member to pick us up. Appointments should be honored—not pushed behind walk-ins. 3) Inaccurate Information and Misleading Practices – Every service sticker placed on my vehicle had incorrect dates or mileage—one even said my next service was due in 2026. I had to call each time to verify when I was actually due. Worse, I was told to come in for service more often than necessary, using up all four complimentary service appointments prematurely. Not once was I informed that I only had four. This feels like a tactic to get customers in more often and start billing once the free services run out. ⸻ In short, Castle has shown me a complete lack of customer consideration, organization, and transparency. I wouldn’t recommend this dealership to anyone who values their time, trust, or basic respect. More

Keith got me in and out within an hour, even without an appointment. I am very satisfied with the service received here at Castle Hyundai, I will definitely be back! appointment. I am very satisfied with the service received here at Castle Hyundai, I will definitely be back! More

Service advisor Daroeuth was friendly and professional. I walked in and he took care my appointment. He also provided a list of suggested service in my 2020 Elantra. I requested battery replacement and oil I walked in and he took care my appointment. He also provided a list of suggested service in my 2020 Elantra. I requested battery replacement and oil change. The jobs done on expected time. He took me to my car after the work is completed. I am recommend reaching out to him next time you are in the dealer for service. More

Service agent was responsive to our questions and needs - provided a loaner car for us provided a loaner car for us More

Thanks to all the personal Hyundai for taking care of my car Hyundai ELANTRA I’m very pleased for their attention and service car Hyundai ELANTRA I’m very pleased for their attention and service More

Fast and outstanding service, staff is very courteous and accommodating, top quality service all the time every time accommodating, top quality service all the time every time More

Everything is automated and you never get any confirmation of you appointment. They bring you in and then give you a price. confirmation of you appointment. They bring you in and then give you a price. More

Great service department Chris Jones and his team are very helpful when it comes to customer service and keeping you informed about your vehicle. very helpful when it comes to customer service and keeping you informed about your vehicle. More

Great service and great advisors! Castle Hyundai's employees were curious and efficient. Thank you Castle! Castle Hyundai's employees were curious and efficient. Thank you Castle! More

Keith is the best part of the dealership. He was so helpful in helping to get my car serviced and the continued work it still needs. He was so helpful in helping to get my car serviced and the continued work it still needs. More