Castle Kia McHenry - Service Center

Update as of 2. 13.25, extended warranty was approved about 3 weeks ago. They said engine was on order and should take a few days to get and less than 48 hours to fix 13.25, extended warranty was approved about 3 weeks ago. They said engine was on order and should take a few days to get and less than 48 hours to fix after. That was 3 weeks ago, although I know nobody can help the timeliness of shipping, etc. But, we still wait. I lose count but think thats around 23 weeks........................... Update on my car thats is at Castle Kia McHenry: Its been I think 16 weeks now and just got a call from Castle that Kia doesn't recognize me as 1st owner since I leased it from Kia and bought it out so now they have to submit to third party warranty, Fidelity, to have an adjuster come out to do it. THIS WAS TOLD TO ME OVER A MONTH AGO AND WHAT I WAS WAITING ON....WHAT IN THE ACTUAL HECK IS GOING ON OVER THERE?! MY NEXT CALL IS A LAWYER! Update: Its been 13 weeks and my car still hasnt been repaired. Communication and any sense or urgency is deplorable. The only thing saving my sanity is that they have given me now two loaners. Last I heard was they were "waiting on warranty company". On my 4th Kia, 2020 Kia Sorento with 70k miles on it. In March, to avoid rising interest rates, I bought out my least on my Sorento. Labor Day weekend, engine shut off on me going 50mph. Never restarted. Had it towed to Castle and as of October 20th, they still have not proceeding with any type of formal diagnosis or conclusion. Two weeks ago I was told my service manager was recently in "customer service training" because of his lack of attention and follow up in regards to my experience and was told by his manager that he'd quickly get things up to par and get things going on it. Two weeks ago was the last I heard from him. The ONLY two reasons I give a 1 star is a.) I can't leave 0. and b.) They did give me a loaner car, a brand new car off the lot with less than 10 miles on it. I've since then put almost 3k miles on this loaner car, so I am not complaining. OH...and the kicker. Kia won't honor manufacturer warranty on my car...I will have to deal with my extended warranty. Why, you might ask? I've been the only owner of this car, only driver since day 1. Well, because Kia was the title owner the 3 years I leased it...and warranties don't carry over to "new owner" and since I bought out the lease, the paperwork shows me as 2nd owner with a preowned car. What a joke! And that denial is all the way up the Kia chain. You want to experience worse customer service than the actual Kia dealership, Castle? Contact Kia directly, they are worse! Over a decade with Kias, and actually have another 2020 Sorento in my driveway. I can't wait to get rid of both of them and go back to Jeep! More

I went in for an oil change today. I asked if they honored competitors coupons and the service manager said not usually. So I asked if he would take this one and he then said they do n I asked if they honored competitors coupons and the service manager said not usually. So I asked if he would take this one and he then said they do not take competitors coupons and told me it would be an hour and a half wait. I asked if I could leave my info and come back in then. He said no. I asked if I could make an appointment. He said they do not take appointments for only oil changes. So why have an online appointment calender on their website? He looked bored and as far as Customer Service, I will take my money elsewhere and avoid this place in the future. More