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Castle Rock Chrysler Dodge Jeep Ram

Castle Rock, CO

4.4
591 Reviews

1520 S Wilcox St

Castle Rock, CO

80104

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Showing 591 reviews

May 01, 2026

Very helpful and knowledgeable! Really helped me find the perfect vehicle! I highly recommend for your next purchase More

by Chefgarrett106555
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garrett Smith
April 07, 2026

Brokered my deal with a trade in all over the phone no hassle or haggle straight up. Was in the dealership for just over 1 hour. Eric, and Tricia were fantastic to work with. 2nd vehicle I’ve got from the More

by Dressler77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Cody, Tricia Nunn
March 11, 2026

worst service department I have ever been to, took my truck in for recall work on my transmission, solenoid needed replaced which meant removing the pan, the filters, the valve body then replacing the so More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler, Ethan, Jaired
February 01, 2026

Worked with Garrett to purchase my 2020 Ram 2500! Great experience and highly recommend! Got me the best deal possible and made the dealership experience fun! More

by SpookyTater
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Underwood, Garrett Smith
February 01, 2026

Ashley Aldridge was great in answering our question in regards to the new truck we've been looking for for the farm. No xx just straight answers. More

by Daniel.S.Cochran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Aldridge
January 01, 2026

Eric was a great to work with when choosing my vehicle. He was knowledgeable and polite. He answered my questions clearly and was making sure I was buying the right car for my needs. The sales manager c More

by MegG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert mandziara, Joeseph Scott Brunelle, Eric Cody
December 30, 2025

Very happy with the experience and service on a purchase just before Christmas. Shawn, the salesperson, was great to work with as well as Robert in the finance department. They both made me feel comfortable More

by Nicholas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Carroll
December 25, 2025

The people have been wonderful on the purchase of my second truck and the service of my first More

by hjkagie
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Mark Cerni
September 24, 2025

Went in with an idea to buy, and came out a buyer. John, Kiersten, and Cory were super easy to work with. No pressure. They lined up everything we requested. I am happy with experience. I would go bac More

by rcombs1220
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory. Do not know his last name. Kiersten Peterson. , John Cook
August 29, 2025

Worst customer service ever. Would not even suggest doing business with this company ever in a million years. Was promised callbacks and progression moving forward on a virtual d More

by NB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Cerni, Trevor Underwood, Rylie Corbett
Aug 29, 2025 -

Castle Rock Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration. Unfortunately, some of the EV rebates and incentives you referenced are set by the manufacturer and the State of Colorado, which limits eligibility to Colorado residents and, in certain cases, requires a lease rather than a purchase. We know these restrictions can be disappointing, especially for out-of-state customers. That said, there’s no excuse for any lack of follow-up on our part. We take communication very seriously, and we’ll be reviewing this internally to ensure better follow-through in the future. If you’d like, we’d appreciate the chance to connect directly and see if there are alternative programs or options that may still work for you. Please feel free to reach out to me directly at KPeterson@castlerockautoplex, and we’ll make sure you’re taken care of.

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