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Cavender Chevrolet
Boerne, TX
127 Reviews
The Cavender Auto Family has been selling and servicing automobiles in the San Antonio area since 1939 and today is recognized as one of the leading automotive retail groups in South Texas. Because all Cavender dealerships are owner-operated, a high degree of personal accountability remains the Cavender hallmark.
"Treating you like family" continues to be the objective at Cavender Chevrolet. The Cavenders are always available for their customers and invite personal contact from them. Stuart Cavender is the Owner-Operator at the Chevy dealership and is personally available daily. The Cavenders take an active role in the community and have been featured in People Magazine for their civic contributions. "Giving back" to the community has been a trademark for the Cavenders for over three generations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 127 reviews
May 05, 2025
Absolute horrible service department. I dropped off my daughter's car on a Saturday for a 7:00 AM appointment on the following Monday. When I called Monday afternoon, I was rudely told t I dropped off my daughter's car on a Saturday for a 7:00 AM appointment on the following Monday. When I called Monday afternoon, I was rudely told that Cavender had 24 -48 hours to do a diagnostic, which I was never informed of. When I called later, they said they couldn't find my car, and that they needed the VIN number to track it. (Another thing I was never informed of). When I asked the woman on the phone if she could recall her own VIN number, she sarcastically said "most people would check their insurance card". We keep our insurance card with the vehicle, which your dealership, Cavender, had. When I called again to see if they had found my car or had a status, I spoke to another woman, who was curt and rude. It turns out that this same woman had tracked down my daughter's phone number and called her, despite me giving specific instructions that I was to be the one to contact, as my daughter is a kindergarten teacher, and can't be disturbed. My daughter, thinking it might be an emergency, answered the call, and was barked at by this woman saying that some strange man was trying to do work on her car and did she authorize it. She was curt and rude to my daughter as well. I finally found out who the service advisor that I spoke with was on Saturday, Jason, who turns out quit on the Monday that the vehicle was scheduled for service. The new guy, who I don't remember his name, said he would give me a break on the price of the repair, since I had such a miserable time. This "break" was a lousy $25 off due to me being retired military member. This equated to a 3.5% savings on a $704 bill. I have purchased 3 brand new vehicles from Cavender Chevy, and I can assure you that that will be the last. There are plenty of other Chevy dealers in South Texas that I can go to. (I don't care if George Strait himself asked me to come back to Cavender, this will never happen!) You treat your customers horribly after the sale, and I'm going to be sure that everyone I know is aware of just how lousy a dealership Cavender is. More
by UnhappyCustomer
Employees Worked With
Rude ladies at the service department, guy who took over for Jason after he quit.
April 02, 2025
Horrible customer service in service center. I’ve been in the dark about my vehicle I had dropped off for the second time for same issue. It’s been 1 week now. I NEED to call and call to get sam I’ve been in the dark about my vehicle I had dropped off for the second time for same issue. It’s been 1 week now. I NEED to call and call to get same response of, “it’s being diagnosed now”, about vehicle. By either my service advisor Richard or by some other person because he refuses to communicate with me after my many attempts to get updates. More
by Joeynun
Employees Worked With
Richard Chavez
March 12, 2025
Would not recommend very unsatisfied with this company , they smile in ur face to make a sale and feed u lies then afterwards when something is wrong with the car 3 weeks after u got it they say oh u have t they smile in ur face to make a sale and feed u lies then afterwards when something is wrong with the car 3 weeks after u got it they say oh u have to pay for all maintenance cost even though my car has 1 year warranty . The sales agent are 100% unprofessional, they talk to u like a child . All I got to say is RUNNNN DO NOT COME HERE U WILL REGRET IT IM OUT OF 4,800 in 3 weeks and they won’t even let me trade in the lemon they sold me More
by Denasias
January 04, 2025
our sales person was Andy he was awesome . .He was great to work with him. He’s such a great asset to the company. More salespeople so be like him. He truly is great to work with. .He was great to work with him. He’s such a great asset to the company. More salespeople so be like him. He truly is great to work with. More
by elsatina8
Employees Worked With
Andy I.
October 03, 2024
I bought a used vehicle from this dealership. The process was seamless. I was asked once if I would like to purchase any "dealer add-ons" just once. I said no thank you and that was the end of The process was seamless. I was asked once if I would like to purchase any "dealer add-ons" just once. I said no thank you and that was the end of it. No high pressure sales tactics, which I greatly appreciated. The vehicle we purchased need a few items fixed before we made the purchase and the dealership fix the items, no-questions-asked! We found our sales associate to be very pleasant, along with the general manager and the individual that finalized the sale. Our time was respected and everyone we spoke with was exceptionally courteous. I have purchased numerous vehicles from numerous dealerships over the past 40 years. This was "hands-down",one of the most pleasant vehicle purchases I have made in recent years. My hat is off to the staff and management J. M. Atkinson More
by J.M. Atkinson
September 07, 2024
I’ve had great experiences with other Cavender dealerships but can’t recommend this one. They aren’t transparent with their numbers, don’t follow-up, or respond. I’ve tried sales up to several man dealerships but can’t recommend this one. They aren’t transparent with their numbers, don’t follow-up, or respond. I’ve tried sales up to several managers and same response….crickets or lack of follow through. We went into the dealership twice but not good enough for this team. I wouldn’t waste your time and recommend to shop elsewhere. More
by michaelkienholz
December 20, 2023
Christian was awesome . Patient. Helpful. Very Happy with my purchase. He made sure and checked in on us to make sure we were happy. Patient. Helpful. Very Happy with my purchase. He made sure and checked in on us to make sure we were happy. More
by marin102169
Employees Worked With
