Cavender Nissan Rockwall - Service Center

I've had problems with this dealership in the past on the sales side. Well, thier service/ parts aren't any better apparently. I recently went there(really because it is the closest dealership to my ho sales side. Well, thier service/ parts aren't any better apparently. I recently went there(really because it is the closest dealership to my house and wanted to give them another chance), because a trim piece had broken off of my passenger side seat. I have a 2023 Titan with the 100,000 mile warranty from Nissan. They would not cover the broken party because they said it "looked like the clip did not break, but the plastic tab broke, and that never happens unless the customer broke it, so it is not a manufacturer defect". I tried to argue the point of why I would want to break stiff off on my own vehicle and that I've owned other Titans and never had this part fail like this. So the service advisor looked up the part cost and said $224 + $100 labor to install. I was livid that first of all, they were making a big deal about a $200 part instead of just covering under warranty. Secondly , $100 in labor for a 15 min. Swap? Well, out of frustration, I ordered the party through them, they did give me a military discount which brought the cost of the party down to $210. Was told it would be here in about 2 days. While waiting for the part, I kept getting frustrated about how I was dealt with by the service dept. So I went to a different dealership. I showed them the issue and they said they would cover it under warranty, no questions asked. I didn't have to explain anything to them. The new dealership I went to even said why argue with the customer over $100 part? I said well Cavender Nissan of Rockwall was charging me $210 after a military discount. The new dealership could not believe it. He showed me thier invoice ( it was $114). Then I googled the part number and found it at multiple dealerships from $115-$140. Unless you want to just give away your hard earned money, I would stay away from Cavender Nissan of Rockwall, they will gladly rob you with a smile on thier face. More

Stay far away from the service department at Nissan of Rockwall. Let's start with $199 for "diagnostics" ... which means plugging in an OBD2 reader and getting a trouble code. (Waived of course if you de Rockwall. Let's start with $199 for "diagnostics" ... which means plugging in an OBD2 reader and getting a trouble code. (Waived of course if you decide to have the work completed.) Then, $428 for a part that costs $269 (retail) on their own website. Add $325 labor for literally removing two screws and inserting the new part...then plugging the OBD2 back in to clear the trouble alert. All of this takes approximately 5 minutes. Complaining about it gets you a $112 penalty for another part (that they forgot to mention you also need). Let's not forget the $69 shop charge for that paper floor mat and disposable gloves by the mechanic. And the coup de grâce, $30 merchant visa fee that they transfer onto the customer for having the audacity to use a credit card. More

THIS IS THE BIGGEST RIP OFF SERVICE DEPARTMENT EVER. I TOOK MY CAR IN TO BE SERVICED BECAUSE IT WOULD NOT POWER UP OR DO ANYTHING. THE MAIN FUSE HAD BLOWN AND I REPLACED IT FOR $49 BEFOFE I TOOK IT TH I TOOK MY CAR IN TO BE SERVICED BECAUSE IT WOULD NOT POWER UP OR DO ANYTHING. THE MAIN FUSE HAD BLOWN AND I REPLACED IT FOR $49 BEFOFE I TOOK IT THERE. IT WAS GOOD WHEN I TOOK IT THERE. THEY SAID THE MAIN FUSE BLOCK WAS SHORTING OUT AND IT WOULD FIX IT FOR $800. WHEN I WENT TO PICK IT UP THEY HAD NOT REPLACED WHAT THEY SAID. THEY REPLACED THE SAME FUSE NOT ONCE BUT TWICE AND CHARGED $900 AND THEY MADE A NEW KEY THAT WAS NOT AUTHORIZED. NOW THE BILL IS ALMOST $1300 AND THEY DID NOT FIX A DANG THING. THAT IS 10 MONTHS AGO AND I HAVE COMPLAINED TO NISSAN, THE GM, THE SERVICE MANAGER, THE SERVICE WRITER AND I HAVE BEEN GHOSTED BY ALL. I GUESS THEY EXPECT THIS WILL GO AWAY??? NOT AT ALL LIKELY. More

Amanda, my service associate, was great. She kept me informed throughout the whole process. My car brakes where done when promised and my car stops so much better. She kept me informed throughout the whole process. My car brakes where done when promised and my car stops so much better. More

Everyone always friendly and very helpful. Waiting area very comfortable. My service advisor Jim Virgin always goes over everything with me and lets me know of any issues that need to be take Waiting area very comfortable. My service advisor Jim Virgin always goes over everything with me and lets me know of any issues that need to be taken care of . I respect his honesty and concern for his customers. More

Wayne said he could get my oil changed but didn’t tell me it would take 2 1/2 hrs, I’ve never had to wait that long. Also I didn’t get paperwork for multipoint inspection that should have been done with oil it would take 2 1/2 hrs, I’ve never had to wait that long. Also I didn’t get paperwork for multipoint inspection that should have been done with oil change. More

The car salesman (Thomas) was superb but my experience at the so-called “Service” department was dismal. I purchased a used car and returned for service that should have been caught during “make ready”. I fo the so-called “Service” department was dismal. I purchased a used car and returned for service that should have been caught during “make ready”. I found the service manager to be quite rude and dismissive. More

These are great people to do business with. I appreciate the great communication from start to finish while my vehicle was being serviced. I appreciate the great communication from start to finish while my vehicle was being serviced. More

The communication from this dealership is severely lacking. I brought my car in for an oil change and also brought up two other issues to my advisor that I wanted to be looked at, and I was told I wou lacking. I brought my car in for an oil change and also brought up two other issues to my advisor that I wanted to be looked at, and I was told I would have to make a second appointment for the other issues which I was fine with, but then the dealership had my car all day, and I called and left a message a text message my advisor twice, and my husband called the dealership and nobody ever got back to us, so we went up to the dealership to only find out that they were going to go ahead and keep my car to look at the other issues and just give us a loaner car but we were never contacted about it. After I got my car back I was told that everything was fixed which was my window issue and the liftgate and this is the third time that I have taken my car up to the dealership to have my driver side window motor looked at, and I was told again that it only needed to be lubed up and then they took the whole door off to look at the issue and that it was fixed in my window still is not working properly and will get stuck and not roll all the way up so I'm just really frustrated that the whole problem is not being fixed properly. I feel like a Band-Aid is just being put on the issue and it’s not really fixed. More