Cedar Park Nissan
Cedar Park, TX
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Had scheduled appointment for Extended Warranty. For this, Nissan asked for overall inspection. Inspection was completed, after lengthy time. The agent following, seems unaware of visit more imp For this, Nissan asked for overall inspection. Inspection was completed, after lengthy time. The agent following, seems unaware of visit more importantly going over list of issues recommended to be done. When I mentioned being there for extended warranty, I still needed only to be informed of the issues recommended to be done. None of which would have prevented me from securing the warranty. I did go ahead & had the main issued completed. When finally after considerable time 11;AM—3:PM, sitting in customer area, which was extremely cold. I met with the Warrenty Agent who knew I had an appointment @ 11:AM, wasn’t aware that I was there. He apologized & quickly handled securing the warranty & getting required payment. I left him, going to get my car with no one available. I then went out, looked around & saw my car. I had the keys given to me by warranty agent. I went to my car, I could not unlock the doors. I checked license to make sure it was my automobile, which it was. I then headed back to the dealershiip, seeing my initial agent asking about my car. He & another agent were looking forward to my car, seeing me, discovered @ the same time I had been given another customers keys. They retrieved the keys from me, gave me my keys, knowing the keys now corrected, both headed back to dealership. I entered my car with protective floor covering, trash, etc. to take care of myself. I’m a self sufficient person, so drove away, trash & all. Wasn’t the most pleasant day, too long, would have been longer had I not called the Warrenty agent to let him know I was waiting to see him. The customer area had suitable accommodations, but far too cold., even with sweater I was grateful I had brought with me. More
Although it was quick to get me an appointment, there were no prompt follow ups for my serviced vehicle. I had to find the assigned person I was assigned to. The fact I was there starting around 8:45am, were no prompt follow ups for my serviced vehicle. I had to find the assigned person I was assigned to. The fact I was there starting around 8:45am, i didn’t leave until after 4pm. More
Cedar Park Nissan’s service team was efficient, attentive, and made my entire maintenance visit smooth and stress‑free. The dealership is very clean, complementary coffee was amazing and very frien attentive, and made my entire maintenance visit smooth and stress‑free. The dealership is very clean, complementary coffee was amazing and very friendly staffs. Isaac Bautista is a great advisor who genuinely helped take care of my vehicle needs. Thank you. More

