Celebrity Ford of Tom's River - Service Center

Easy appointment schedule, prompt service, knowledgeable & friendly employees. Would recommend the Celebrity Ford dealership to everyone. & friendly employees. Would recommend the Celebrity Ford dealership to everyone. More

My car runs much better not. The dealer personnel are pleasant and very helpful, updating me on necessary work on my car. The dealer personnel are pleasant and very helpful, updating me on necessary work on my car. More

Called for appt for my vehicle appt given the next day. They fixed my car promptly the service was outstanding. I will use them for all my future services needed on my vehicle. They fixed my car promptly the service was outstanding. I will use them for all my future services needed on my vehicle. More

I called to get a tonneau cover for my recently purchased Ford Maverick. The price was as stated on the Ford accessory website. The dealer asked me if I was dropping it off or would I wait for it and then th Ford Maverick. The price was as stated on the Ford accessory website. The dealer asked me if I was dropping it off or would I wait for it and then they suggested they would have someone pick up the truck do the work and return the frock back to me the same day at no additional charge. I was sure. The communication was first rate. The service was first rate. So I was given concierge service. Thank you. Well done. Bill Quinn More

They changed battery and checked reset computer workers there professional, and and explained everything that they did to the vehicle there professional, and and explained everything that they did to the vehicle More

The process was pleasant from the time I waked in the door until my car was done, door until my car was done, More

Bought a Bronco in March 2023. Had it in for service and was told I needed to have the tires rotated. After leaving the service center I noticed the car would shake and vibrate bad Had it in for service and was told I needed to have the tires rotated. After leaving the service center I noticed the car would shake and vibrate bad at highway speeds, sometimes just around town driving as well. I brought it back in for service and explained to the service dept what was happening. I received a call later and was advised I needed a front-end alignment and all my tires rebalanced. Paid for that. I left the service center, and it was still shaking and vibrating. Brought it back in again. I told them to look at the shaking again. Three days and apparently three techs and the service manager drove it and said it was normal vibration. Is it normal for your cell phone to fall out of the holder because it was shaking so badly? And why did I pay for tire balance and front-end alignment if its "Normal Vibration". I was told they didn't know what I did putting on the aftermarket tires. Well, I didn't put them on celebrity Ford did. I bought it that way. They told me nothing is wrong with my truck it is perfectly safe. I ask for this in writing which they did. I had also sent the GM an email explaining all of this. After I brought the truck home, I googled the issue I was having. Funny thing is a Ford Forum came up. I asked the question and everyone on the site stated I needed Hub Centric Rings. I ordered a set off of Amazon and put them on. My truck drives perfect now. How do the "Techs" not know this? I told the service manager that I wanted a refund for the service that was done prior to this one. He advised me that he would ask management and call me on Monday morning. Well, no call Monday morning, go figure. The GM called me on Saturday and left a message for me to call. I sent him an email on Tuesday because I wanted to see if the service manager was going to do the right thing and call me. Further research I find if this was not fixed the tires could have sheared the lug bolts off and I would have lost a tire while driving. Yet they signed my receipt stating the truck was safe to drive. Also, found that if the lug nuts are not set to the right torque without hub centric rings the truck could vibrate as well. I have yet to hear from the dealership or any manager. The communication from them is awful. Didn't call me when they said they would. Service manager said he would call I had to call back, and he told me he texted me. Well, he was texting the wrong number. They have my correct number, and he could not even get that right. They sent me out in an unsafe vehicle. I have contacted Ford Manufacturing, still awaiting a response from them. I also contacted the National Highway Traffic Safety Administration to have this dealership investigated for releasing an unsafe vehicle on top of not one Tech new about Hub Cenric rings to fix my issue. They were very interested in this issue. Do yourself a favor shop at a different ford dealer. More

People who wrote the order were were competent and friendly. The work appears satisfactory. When I originally dropped the car at Celebrity for service I was told you could not find the part. However friendly. The work appears satisfactory. When I originally dropped the car at Celebrity for service I was told you could not find the part. However, I had no problem finding it. Therefore, I furnished the part for this repair. Upon completion there was 5 percent "customer pay shop charge for repair order" of $17.99. If this is a credit card charge use charge, you need to find a cheaper processor. This is my perception of this service: I had to do your job and find the part and then your have the audacity to charge an excessive credit card load. Do you thing I might be motivated to find another dealership when I need service or a new vehicle? More

Everyone was pleasant, helpful. I was happy with speed of service to my vehicle. I appreciate that I was asked if I had any questions. I was happy with speed of service to my vehicle. I appreciate that I was asked if I had any questions. More