Central Buick GMC - Service Center

I took my car to be have the starter replaced, instead of replacing the starter they replaced the brake booster. They called and told me it was ready to be picked up and they took my payment of $233 and when replacing the starter they replaced the brake booster. They called and told me it was ready to be picked up and they took my payment of $233 and when they went to bring the car around to me it would not start. They kept the car and ordered a starter and installed it, he called to let me know it was ready and stated "while replacing your starter we saw your catalytic convertor was damaged and we already contacted your warranty company to see if they would cover it and they said it is not covered, so if you want us to fix it it will run around $826." I said no we can't afford that right now. I believe they damaged it to get more money because they always find another issue that is wrong with the vehicle that is not on the warranty so they can get more money. Our warranty allows us to only pay a $100 deductible. So I go pick up the car after the starter was installed and drive off the lot to go get my kids from school and on our way home the car stop running completely in the middle of a 4 way stop sign and almost causes me to be hit from behind. This was 20 minutes after I left the lot! Mechanic fraud is being committed at this location! More

Warranty Issue Well where do I start, On the 14th of December I bought a new 2018 GMC 2500 Denali from a dealership out of the Jonesboro area. I first looked fo Well where do I start, On the 14th of December I bought a new 2018 GMC 2500 Denali from a dealership out of the Jonesboro area. I first looked for one here even though I had heard some of the horror stories about Central dealerships. However after speaking with a salesperson they did not have one in stock at that moment. My wife being awesome as she, is she found me one in Batesville at Stanley Wood( they were awesome). Well the 27th December while driving down Stadium Drive I was alerted by a warning about my power steering. I called Central about it and got an appointment the next day. The next day I dropped of my truck and was later told that the part was on National Back order and was unavailable for however long. Out of curiosity, I called my dealership and was told that them the situation and was told that they could order it and have it over nighted. This kinda upset me that big huge dealership like Central couldn’t get it but little old Batesville could. After hearing this over the phone I went to Central GMC to speak with the service manager. Upon making contact with this gentleman and asking why my dealer could get the part but Central couldn’t, I was told that simple they couldn’t get it and that they were going to take care customers that purchased vehicles here first. I asked him for a card (for his name) and he said sure and walked away. He came back he had the General Manager Zach Gartman with him. (Still didn’t get a card) I attempted to explain to Zach what was going on and after hearing what I had to say, he told me that they would not work on my vehicle and to take it to the dealership I bought it at. Wow really!!! Well the next day after I calmed down and had time to think I message Zach the below message: “Well after cooling off from yesterday I looked you up on fightbook today and low and behold their you were. We have 27 mutual friends and if you ask anyone of them they would tell you I’m a good guy. I was not trying to escalate a what if situation I just wanted my brand new truck fixed. You ask we what I did for a living, well first of I’m a veteran! I served two tours in Iraq and one in Afghanistan with the Marines. Once I retired from there in 2009 I became a Jonesboro Police officer and still am a police officer today. I do buy rental property in Jonesboro but being a retired Marine is who I am. I understand that if someone buys a vehicle from Central sure you guys take care of them, but you guys didn’t have a silver 2018 GMC Denali when I bought mine that’s why I bought it some other place. But that has nothing to do with warranty work right. I think things just got out of hand with to see who had the bigger dick I guess. Bottom line.... I came into Central to build a report with you guys for my truck and now what.” Well I get a call back from a supervisor at GMC about my complaint and said I threatened Zach via social media and that Central would no longer work on my vehicle. However, after hearing my side of it and reading what I wrote him she agreed with me their was no threat and that Central should have fixed my vehicle. I’m just one person with one complaint but I’m standing up for the next guy. Central is so big that they think they can lie and only work on vehicles that were only purchased at Central. More

Central GMC terrible customer care If you have a problem, you're on your own. THERE IS NEVER ANYONE TO TALK TO. You get transferred, put on hold, messages aren't returned, you can eve If you have a problem, you're on your own. THERE IS NEVER ANYONE TO TALK TO. You get transferred, put on hold, messages aren't returned, you can even stop by in person and get nothing. Worst customer care I had ever experienced. More

Horrible Service! Bought a New 2016 Terrain Denali the end of December 2015. I would NOT recommend this vehicle to anyone!!!!! The air condition rattled and had a horri Bought a New 2016 Terrain Denali the end of December 2015. I would NOT recommend this vehicle to anyone!!!!! The air condition rattled and had a horrible mildew smell, there was a squeaking in the suspension, which I was told was a defect in the Terrain body, the engine rattled when gaining speed around 3rd gear, and the sunroof leaked. I took the vehicle in over 9 times in the 8 months I owned it for service and the problems were NEVER corrected. The Service Department Employees would tell me that the noise could not be recreated, and they said they could not smell the mildew or find any leaks. Amazing how everyone who rode with me heard the noises and could smell the mildew, but then make those statements. Very POOR Service Department!!!! I also took my husbands 2016 GMC Sierra in for the first oil change and it definitely took a couple hours not just 20 to 25 minutes, like I was told when I set up the appointment. At checkout the gentleman was upset, saying the guys were playing around in the service area. Also, as I waited to checkout, I overheard them tell two other customers the noises they were complaining about could not be recreated, and another man was complaining he had sat in waiting area for 6 hours for a minor repair. I buy a lot of vehicles and I can guarantee I will NEVER purchase another one from Central GMC!!!!! I took a $12,000 loss, but trust me they lost a lot more than that by losing me as a customer!!!! Ladies they literally spray it with air freshener and put a little grease on it and tell you nothing is wrong with it. AMAZING!!!!!! LOL In order to post I had to put a star, I honestly wouldn't give them even 1 star. More