Central Houston Cadillac - Service Center

My experience with Mr. Alvester on Wednesday was supberb. He answered my questions, and gave reccomendations on what was needed. He earned a 10 from me!! Alvester on Wednesday was supberb. He answered my questions, and gave reccomendations on what was needed. He earned a 10 from me!! More

Anthony Plaza was spectacular with his customer service and attention to detail!!! Dealership is wonderful as is the entire staff! and attention to detail!!! Dealership is wonderful as is the entire staff! More

Great service they do good work n they are very courteous and efficient and knowledgeable thanks and efficient and knowledgeable thanks More

The staff here are pleasant. However the service is questionable. I made a 7:00 AM appointment. I was here at 6:45 waited for staff to arrive. Upon checking in and verifying my appointment I was told t questionable. I made a 7:00 AM appointment. I was here at 6:45 waited for staff to arrive. Upon checking in and verifying my appointment I was told that the technician was not here yet. After having a seat in the waiting room and watching two other vehicles being pulled in for service. I walked outside it is now 7:58 and my truck is sitting on the parking lot. So I stated to the service representative that I have an 7:00 appointment and services that will take about three hours, why is my vehicle not being worked on. His response was that they had an oil changes come in and it doesn't take as much time as it would to service your vehicle. More

Is there a worse word than “HORRIBLE”??? If so, it still wouldn’t describe the customer service from the Service Department at Central Cadillac. Upon phoning for a service appointment for some concerns I ha wouldn’t describe the customer service from the Service Department at Central Cadillac. Upon phoning for a service appointment for some concerns I had with my 2020 Escalade, after holding on for eons, I finally get a service rep named Fabiola. He was very belligerent when I asked why don’t they provide loaner Escalades for Escalade owners? He even went as far as to say he was “Doing me a favor!!!” by even scheduling my appointment or providing “decent” (and I’m being VERY generous with that word) customer service. I let him know that he was misinformed and that was part of his job. I asked for the ONLY service technician that is ALWAYS consistent, Mr. Alvesta and he scheduled my appointment with no fanfare. When I arrived for my appointment, and had to tirelessly repeat what problems I were having with my vehicle (delayed start, fishtailing during rain and a peeling trailer hitch cover) the service department manager was brought out to speak to me. You would’ve thought they had just randomly picked someone off the street, because that’s how uninterested, unprofessional and nonplussed the man was. He didn’t bother to introduce himself and appeared irritated that Mr. Alvesta had interrupted his mid-morning nap. He began repeating the same mantra over and over, trying to dilute the facts I were providing for the vehicle, and he even was irritated to the point of raising his voice and stated,”Let me talk now!”, as if he were berating a child and not speaking to valued customer of many years reigning back to Mr. Stewart days (Boy, do I miss Mr. Stewart and his classy ways!). Again, after all of that “huff and puff”, he spewed the same spiel that he previously nonchalantly spewed. And when that didn’t work, he played victim and stated he wasn’t there when I bought my vehicle so my salesperson would be 100% responsible for whatever was wrong with the vehicle in regards to the hitch cover being painted over. And who just happens to walk by, my salesperson. Mr. Mooney didn’t have a clue as to what was going on and it appeared that was his first time hearing them shenanigans. Well, the service manager ended up just slithering away, with no resolution, other than he could assure me that the cover wouldn’t be covered under warranty, which is another spiel that’s so well practiced there.. The cover shouldn’t have had to be covered under warranty because the dealership should’ve been responsible being that it being painted over happened under their watch and before it was sold to me. Needless to say and just as I suspected, after getting a loaner, I was phoned by my service tech, no more than a couple of hours later stating nothing had been resolved and they couldn’t find any issues and couldn’t cover the cost of the hitch cover. My husband and I was astounded, being that from Thanksgiving 2020 to January 2021, they held on to his Escalade and had forgotten they had it, and hadn’t even begun on the the work. And now they only took a couple of hours to assure me that my vehicle was fine. So, now I’ll have to wait until it rains to see if it fishtails or hopefully I’m not stranded somewhere when it decides to stall altogether and don’t start at all from the delayed start. And I was proactive in searching for someone to properly paint my hitch cover. My husband will bring his vehicle in next week for service AGAIN, and while he’s there, I wonder if the service manager will tell HIM to let him talk??? This place is really horrible and “CADILLAC” should be embarrassed to say they’re a part of the “CADILLAC” family. My husband and I will have to shop around for another dealership to give our business to, because this POOR CUSTOMER SERVICE is UNACCEPTABLE AND HORRIBLE!!! More

This dealership has no truth to their words. I purchased the care for certain feature and the car doesn't have it, when you ask them they basically give you the middle finger. Please be careful, it is a sca the care for certain feature and the car doesn't have it, when you ask them they basically give you the middle finger. Please be careful, it is a scam over there. The one helped me was Tray, he was great and perfect communication until I bought the car. Never again to buy a cadillac, this is my first and last at least from this dealership. More

12.23.2020Darren RobinsonMr. Robinson is to be 12.23.2020 Darren Robinson Mr. Robinson is to be commended for exhibiting 200% in courtesy, professionalism and wealth of knowledge in automobiles. 12.23.2020 Darren Robinson Mr. Robinson is to be commended for exhibiting 200% in courtesy, professionalism and wealth of knowledge in automobiles. Kudos fir Darren!!! My automobile looks great! More

Way back in April GM plant was all out of the Garnate Metallic. Mr. Darren Robinson went above and beyond to get me the CT4 I wanted. He kept me posted every shipment his dealership received until the c Metallic. Mr. Darren Robinson went above and beyond to get me the CT4 I wanted. He kept me posted every shipment his dealership received until the color finally came in Sept. and we closed on the car. Mr Darren took the time to carefully demonstrate all the bells and whistle in the CT4. I can truly say I received an excellent purchasing experience. More

HORRIBLE THESE FOLKS ARE CROOKED FROM THE SALES PERSONS TO THE SERVICE DEPARTMENT ,THEY ARE ONLY MOTIVATED BY MONEY! ITS SAD THAT THEY CAN LEGALLY ROB CUSTOMER THESE FOLKS ARE CROOKED FROM THE SALES PERSONS TO THE SERVICE DEPARTMENT ,THEY ARE ONLY MOTIVATED BY MONEY! ITS SAD THAT THEY CAN LEGALLY ROB CUSTOMERS More

Non-Professional Service and LADEN with "UNTRUE" Statements I completely agree with Service Department "Archetek's April 29, 2019 review.  On 6/17/19, my low mileage 2004 SRX 4.6L NorthStar engine was brought i I completely agree with Service Department "Archetek's April 29, 2019 review.  On 6/17/19, my low mileage 2004 SRX 4.6L NorthStar engine was brought into to Central Houston Cadillac for diagnostic and repairs relating to the infamous Cadillac faulty NORTHSTAR engine oil leaks, and Central advised that the repair was completed on 6/18/19. Central Cadillac's John Bishop was furnished with all documents regarding all 2019 prior mechanical work so that they could thoroughly assess the issues.  A service representative who was knowledgeable about the NorthStar engine was specifically requested, as the first service representative presented had no knowledge whatsoever of a NorthStar engine.  Thereafter, we were introduced to Central's "John Bishop."  Mr. Bishop indicated that he would have his most knowledgeable mechanic make a diagnostic test and render an opinion.  Cut to the chase, the repair work that Central charged in excess of $1,000.00 did not repair the oil leak and Bishop was advised, the car was returned to Central and sat there for 2 weeks without any communication whatsoever.  Additionally, the clean brown paper roll that had been placed under the SRX after Central's initial repair was brought in as evidence of the continuing oil leaks.  Bishop took a picture of it and destroyed the brown paper.  After 2 weeks, I demanded my car be returned and that I be reimbursed for incomplete repair.  Central's Service Manager, ANDY TIWARI, then proceeded to write the credit card company with falsehoods, the likes of which I am able to refute and substantiate with documentation, and to state that he had pulled "GM official records" as if GM was the only professional mechanic that has maintained this vehicle through the years.  For those who are unaware, to simply replace a indicator light on this vehicle, Cadillac dealerships charge $200.00 because they designed the vehicle so that access  to the light was not readily accessible.  I have had many indicator lights replaced on this vehicle for 1/4 of the GM amount.  Also, GM would not have recent records of other work as the work was not accomplished by GM, albeit all 2019 work records were furnished to Mr. Bishop.  Calls were placed to Mr. TIWARI (Bishop took the message) and Kelly Stewart, General Manager.    No calls were returned.  The "requested services" as Mr. TIWARI wrote to credit card company, were NOT FIXED and his ignorance as to the related facts are displayed in his written correspondence.  He even implied that if the credit card company revoked the charges, he would place a mechanic's lien on the vehicle.  Well it appears that Central Houston Cadillac needs to have a "LEAN" (no pun intended) placed on them and understand that recourse does favor this customer. More