Central Houston Cadillac - Service Center

Customer Service I have given this dealership the rating I have gave, because I have not received the customer service that I had became accustom to. I have bought se I have given this dealership the rating I have gave, because I have not received the customer service that I had became accustom to. I have bought several vehicles under the old management and I had such great customer service, that I had grown accustom to being treated with respect, and as a valued customer. When you pull up in the dock the Service Department met you at the car, (no more). Now I have to get out of the car and find (find)!!! someone to assist me. The Service Manager told me that he does not know anything about Cadillac he only knows how to be a Service Manager. I ask for a loner car and I was asked "where do you work", I said "what difference does that make", he said "because we can give you a ride back to work". (No), I am under warranty and I told them before arriving I needed a loner car. I expect to receive the same customer service that's offered to others. After speaking to the Dealership Manager I was told that the Service Manager would be the one to assist me further. The Service Rept. had a very bad attitude. He screamed at me "sign here, here and here". I reached for the pen and I was told "I snatched the pen out of his hand". I told him he had a very bad attitude he said "you have a bad attitude". I thought he was going to STRIKE ME. I I know things change when you get new management, but customer service should never change. I am very disappointed in this dealership and several long time customers have expressed the same. I hope the owner realize some things do not need to be changed and that is how you treat customers, because after all great customer service keeps customers coming back. More

Best Service Ever! What great service! Took half the time I was advised it would take. Warm cookies, fresh coffee, wifi and tv while I waited! Love it! What great service! Took half the time I was advised it would take. Warm cookies, fresh coffee, wifi and tv while I waited! Love it! More

Great Dealership I'm very happy I picked Stewart over the other Cadillac Dealers that I visited. Service is great before and after the sale. My sales person JD Ring an I'm very happy I picked Stewart over the other Cadillac Dealers that I visited. Service is great before and after the sale. My sales person JD Ring and my service manager Patrick Allen were wonderful. More

Employee Service My tire could not be repaired so I had to purchase a new one. I thought that the cost was a little high. This was my only concern. On the other hand, My tire could not be repaired so I had to purchase a new one. I thought that the cost was a little high. This was my only concern. On the other hand, Alvis Young was very helpful and explained everything in detail. His service was excellent!!!! More

Great Service! Great customer service at Stewart Cadillac. Entire staff makes every visit very pleasant! I've had a really nice experience from sales and service to Great customer service at Stewart Cadillac. Entire staff makes every visit very pleasant! I've had a really nice experience from sales and service to the body shop as well. More

I have had the most wonderful experience with Stewart Cadillac from Sales to Service , My son in law and daughter has been Cadillac owners for more than 6 years and this is my first one and I have to Cadillac from Sales to Service , My son in law and daughter has been Cadillac owners for more than 6 years and this is my first one and I have to say that I am very pleased. Greg, Cornelius and Patrick an awesome team. Again I thank you . And I truly love my 2013 Red ATS , many heads have turned. More

I gave a "great" rating overall, because my experience was GREAT. Alvis and the service department serviced my car, cleaned it, and returned it to me in a timely manner. Everyone was courteous experience was GREAT. Alvis and the service department serviced my car, cleaned it, and returned it to me in a timely manner. Everyone was courteous and professional...and I would definitely send my family and friends to Stewart Cadillac. More

Everything I needed done to my car was completed within the hour.. great car care and wonderful customer service. I will be back for sure! the hour.. great car care and wonderful customer service. I will be back for sure! More

I had a rattling sound in the back of the car when the stereo was on. I brought my car in for a wash and mentioned it to one of the guys. Patrick Allen had a technician looking at it and put me in a loan stereo was on. I brought my car in for a wash and mentioned it to one of the guys. Patrick Allen had a technician looking at it and put me in a loaner minutes later. The car was fixed the next business day. Great service! More

Steve and Patrick take care of me and they are very professional and friendly. They are always pleasant and attentive. They're great and handsome professional and friendly. They are always pleasant and attentive. They're great and handsome More