Central Kia of Plano - Service Center

DO NOT COME TO THIS LOCATION. My service advisor Jacob O’Neal gave me nothing but runaround and never followed up. Jose Guerra was extremely rude and nasty when I dropped off my My service advisor Jacob O’Neal gave me nothing but runaround and never followed up. Jose Guerra was extremely rude and nasty when I dropped off my car. They don’t answer the phone here, they don’t return calls or messages, and the customer service people are just as bad— they avoid your calls, forward you to voicemail, and never give you straight answers. Don’t trust any work being done on your car here. They said service was completed, but it never was. The entire place is a xxxxxxxx operation. Incompetent from top to bottom. So make sure you get everything in writing. If you end up here, Call Kia Consumer Affairs at 1-800-333-4542 (Mon–Fri, 5 AM–6 PM PST) and escalate your complaints — it’s the only way to get action. More

Worst service experience EVER! Dropped my car off for a recall issue on a Monday, never heard a word from my service advisor until Thursday when a text was sent to my relative (des Dropped my car off for a recall issue on a Monday, never heard a word from my service advisor until Thursday when a text was sent to my relative (designated contact) to notify the parts were in (parts we were never told about) and then after my relative contacted them on Friday they said the car would be done that afternoon. I went to pick up the car, again never spoke to my service advisor, drove my car home. Two days later I get emails that my car had been transferred to service....and then one about pending issues they had identified. I already had the car home. No communication NONE! They did replace a part, under extended warranty, but I think only because my relative had to convince them. Now I have another issue that will require going to a dealer and there don't appear to be any local service centers with good reviews. UGH! More

I’ve been a loyal customer of Central Kia of Plano for years, having purchased my last two vehicles here and getting all my service done as well. Unfortunately, my recent experience has left me extremely years, having purchased my last two vehicles here and getting all my service done as well. Unfortunately, my recent experience has left me extremely disappointed. Without any prior notice, they now charge a 3% fee for using credit cards, and they failed to inform me of this until after my service was completed. I understand that businesses need to make money, but accepting credit cards should be a basic cost of doing business, not something passed on to customers. I feel like I’m being nickeled and dimed, and I refuse to support any company that operates this way. Very disappointed in how this was handled, and I won’t be returning. More

I always take me 2017 Kia Sorento to Central Kia of Plano for service. I had a brake light out, purchased the lights from an auto part store thinking I could change it out from using the manual. Well, not so for service. I had a brake light out, purchased the lights from an auto part store thinking I could change it out from using the manual. Well, not so much. Kia of Plano service fit me in their busy schedule and put in the light for me. I really appreciate their thoughtfulness and help. Professional and caring people. More

Worked with Paul Gomez during a service checkup. He went out if his way to help me get scheduled in and out as I had other appointments to work with.. He went out if his way to help me get scheduled in and out as I had other appointments to work with.. More

They handled my recalls very fast. They were great over the phone and contacted me in timely manner when my car was done. They were great over the phone and contacted me in timely manner when my car was done. More

I have been a customer since 2014. I have purchased 4 Kia’s from Central Kia Plano. I love them all but the service center is their jewel in their crown. The best team ever! Paul took I have purchased 4 Kia’s from Central Kia Plano. I love them all but the service center is their jewel in their crown. The best team ever! Paul took me through my entire process with kindness & compassion. My personal thanks to him & Emily, she heads up the Department. More

My service advisor Kirk and the gal at the desk who checked me in, Bree, were both friendly and efficient. It will be nice though when the dealership is no longer a construction zone! checked me in, Bree, were both friendly and efficient. It will be nice though when the dealership is no longer a construction zone! More

Buyer beware if you are going to use Plano Kia Dealership for service 1. 2012 Kia included in class action lawsuit that settled in 2018 for faulty engines towed to Plano Kia dealership 3/6/2024 2. Paul Gom for service 1. 2012 Kia included in class action lawsuit that settled in 2018 for faulty engines towed to Plano Kia dealership 3/6/2024 2. Paul Gomez told customer engine will be replaced and will be provided lifetime warranty will take 2-3 months for vehicle to be repaired 3. Told customer 10 days for approval from Kia for engine replacement on 3/6/2024 then a loaner car would be provided if one is available 4. After numerous voice mails to Paul Gomez service advisor, Emily Bradbury Head of service dept no updates as of 3/28/2024, Called Fortune O’Neal Head of dealership 4/1/2024 and 4/2/2024 no call back to address concerns as of 4/4/2024 5. 4/1/2024 finally a call from Paul Gomez customer told not a lifetime warranty instead told 15 years or 150,000 miles from date of purchase and still no approval from Kia and Paul Gomez could not provide the case number opened with Kia instead indicated only Emily Bradbury could provide that information and no loaner cars available 6. Due to multiple pieces of information being conveyed wrong and gross lack of communication customer paid out of pocket to have 2012 Kia moved to another dealership on 4/2/2024 7. Huffines Kia McKinney daily updates and on 4/4/2024 Approval received from Kia and on 4/4/2024 rental car provided repairs underway So long story short beware of using Kia Plano for service More

Trey was very courteous and helpful. He arranged my ride after dropping the car which was very convenient. He arranged my ride after dropping the car which was very convenient. More