Central Kia of Plano - Service Center

They want to experiment on your dime! If I could give a negative score I would. What a HORRIBLE customer experience! They nickel-dime everything and are quick to charge the customer (me) If I could give a negative score I would. What a HORRIBLE customer experience! They nickel-dime everything and are quick to charge the customer (me) thousands of dollars to what "THEY THINK" the issue is. They are troubleshooting issues on my dime! I'm not going to continue paying someone to THINK they can fix the issue and not back it up when they were wrong. They recommend to spend more money with them or to trade in my car for another. Well, because of their POOR attitudes and accountability, I have taken their advice and will be trading in....but for a HONDA instead. No one here cares about the customer here at KIA, not even the GM. I Will never be buying a Kia ever again because of them. More

Not happy with Car They sold me a car that breaks down every other week. I'm not happy with this at all and hope this never happens to anyone else They sold me a car that breaks down every other week. I'm not happy with this at all and hope this never happens to anyone else More

Oil change with appointment 2 hours Doesn't matter what you buy the car for , these days service is everything !!!!! And every time I go there it takes twice the amount of time quoted . Doesn't matter what you buy the car for , these days service is everything !!!!! And every time I go there it takes twice the amount of time quoted .today oil change bought a new tire it was 3 hrs !!! I will go to another dealership from now on and if they do not do any better . Will sell my car !!! More

Don't use Service Department for Repairs I bought my car here and they treated me good, not a problem, had oil changes again with no issues but I had them replace my front bumper because it s I bought my car here and they treated me good, not a problem, had oil changes again with no issues but I had them replace my front bumper because it sits so low I kept going over the concrete blocks. First the guy in the parts area forgot what I ordered, when it did come in they put in on as they said but right away I had to go on a long drive and a part on the side that should have beet fastened was not but it came down, I kept hearing noise, when I found out the part was chewed up, I put it back up and it stayed up the rest of the trip, when I took it in to have it repaired they said I should have brought it into them earlier so they did not stand behind their workmanship. If they would have put it together right the first time we would not be going through this issue, now I have to spend almost $300 to get it fixed because of their lack of standing behind what they do. More

Extended Warranty a RIP OFF I bought an older car from Plano Kia about one year ago and purchased the deluxe extended warranty to make sure it was protected since it was a used c I bought an older car from Plano Kia about one year ago and purchased the deluxe extended warranty to make sure it was protected since it was a used car. RIP OFF! I paid $1,000 and it covers nothing at all. They are saying we need another engine and have even done 5 oil changes in one year, but there is sludge in the engine they say and therefore is not covered. They supposedly did their full inspection on it too before we purchased it. So how did the sludge get in there? We did all the required oil changes. It was obviously already there. Plano Kia shame on you for ripping off your loyal customers like this. I have had better luck purchasing cars on Craigslist. I thought I was purchasing a car from a reputable dealer so I thought it would be better for my youngest son since it was his first car. SHAME ON YOU! More

I went to have oil change but instead I left that place very disappointed with the type of customer service they have. A guy named Eduardo asked me how many miles my car had and he started with his speech very disappointed with the type of customer service they have. A guy named Eduardo asked me how many miles my car had and he started with his speech selling the 50,000 miles maintenance, I was aware of that but I did not want to do it at this time and told him that, Oh boy that is when my nightmare started, he told me that according with his system I have not been doing oil change since March ( no true ) I went somewhere else. Then continue selling tire rotation, I told him I have him for free at Firestone where I bought my tires recently and he told me I should go there for my oil change. Next he says, looks like you are not planning on keeping this car just the way you treat it. Who in the xxxx is him to make the comments , he does not know anything about me or the cars I had in the past. Finally, he took my car keys and told me to come back in 1 1/2 or 2 hours that my car will be ready. I told him that when I called the Dealer to make an appt, they told me that it will take an hour not 2hours then he said if I could not wait that time I better take my business some else which I did it. Bottom line, he was very rude just asking all those questions and comments. If I request Oild change that all I need, I don't have to tell evrybody the reasons why I can't do the other service or tell them my Financial situation. Very disappointed and I will not go back again to that place. More

Well during my visit to Plano Kia I was waiting on my 2012 Serento to get serviced, and visited the showroom floor where I met Vinny. He showed me some great options that lead to me calling the wife up t 2012 Serento to get serviced, and visited the showroom floor where I met Vinny. He showed me some great options that lead to me calling the wife up to say how's about a 2013 & 2014. We love our new Serento/2014 & 2013 Optima SXL White with white napa leather. More

We went to get our car serviced and went to look at cars in the showroom, it was a GREAT EXPERIENCE, ended up test driving a Sorento, and drove it home. The time it took to process all paper work was so qu in the showroom, it was a GREAT EXPERIENCE, ended up test driving a Sorento, and drove it home. The time it took to process all paper work was so quickly and professional, we will recommend Central Kia to friends and relatives and definitely go back and purchase another car. More

Long story short... My 3 month old Sorento has had some mechanical issues. The engine malfunction light came on, my AC starts blowing HOT air when sitting in traffic (moving at 10 mph or less), the latch mechanical issues. The engine malfunction light came on, my AC starts blowing HOT air when sitting in traffic (moving at 10 mph or less), the latch on the passengers side rear seat sticks and there was a recall on a front spring. Scotty Williams has treated me like a child (or a woman who doesn't know anything) every time I have had to deal with him. Engine malfunction light came on due to a bad part. When I asked Scotty what the part was, he said "its a variable blah, blah, blah valve" Really? Then the best part was when I told him about my AC blowing HOT air while slow in traffic, he proceeds to tell me the car is designed to shut the compressor off to keep the engine from over heating. When I said I wished someone had told me that before I bought a Kia, he said, "all cars do that, all makes and models"! Okay, now I am just furious. I have owned a lot of cars in my life and I know other people who drive different cars and not one of them has ever done that. HE really thinks I am an idiot! Okay, maybe I am because I did buy a Kia after all and I did go into the sales office to talk to a sales manager about my (unhappy) experiences so far. Bryan Jackson met me at the door, listened to what I had to say, agreed that the AC should not be shutting down or blowing HOT air because traffic is slow. Bryan then tells me to follow him because he is going to make this right! I asked how he was going to make it right and he told me that he was going to put me in a brand new Sorento with a better engine! I said there was no way he could do that and he assured me that he could work miracles. He told me my payments would be the same and all would be fine. My perception at that point was that he was offering excellent customer service. Ha! They did not want to show me any numbers or details on how they would make this work and when Bryan had a salesman bring the details to me, they had a plain white sheet of paper on top with only a place for me to sign (agreeing to the terms). I asked the sales guy what it was and he said "oh, its just a copy of some details for the file, no big deal". Thank goodness I lifted the cover sheet because there I saw the details/numbers. Bryan was making a heck of a deal for Central... he could have won Sales Manager of the month if he had closed that deal. Not only were they charging me more than MSRP + Destination fees, he was giving me almost $10,000 less on my new car "trade in" than what I paid 3 month's ago. I know cars depreciate but, $10,000 in 3 month's? Ouch!! Long story short, Bryan had me believing that he was swapping my (potential lemon) for a new car but they used deceptive measures to do that. To make matters worse, one recall item (the front spring) that was supposed to be fixed was not but, Scotty told me everything was good to go. Thank goodness I read the service paperwork when I got home, otherwise I would have thought every thing was done. Now I look at the BBB website and this dealership has a F rating with 151 complaints in 3 years compared to Huffines Kia in McKinney who has a A rating with 1 complaint in 3 years! Where you gonna go for a new car? More