Central Kia of Plano - Service Center

Long story short... My 3 month old Sorento has had some mechanical issues. The engine malfunction light came on, my AC starts blowing HOT air when sitting in traffic (moving at 10 mph or less), the latch mechanical issues. The engine malfunction light came on, my AC starts blowing HOT air when sitting in traffic (moving at 10 mph or less), the latch on the passengers side rear seat sticks and there was a recall on a front spring. Scotty Williams has treated me like a child (or a woman who doesn't know anything) every time I have had to deal with him. Engine malfunction light came on due to a bad part. When I asked Scotty what the part was, he said "its a variable blah, blah, blah valve" Really? Then the best part was when I told him about my AC blowing HOT air while slow in traffic, he proceeds to tell me the car is designed to shut the compressor off to keep the engine from over heating. When I said I wished someone had told me that before I bought a Kia, he said, "all cars do that, all makes and models"! Okay, now I am just furious. I have owned a lot of cars in my life and I know other people who drive different cars and not one of them has ever done that. HE really thinks I am an idiot! Okay, maybe I am because I did buy a Kia after all and I did go into the sales office to talk to a sales manager about my (unhappy) experiences so far. Bryan Jackson met me at the door, listened to what I had to say, agreed that the AC should not be shutting down or blowing HOT air because traffic is slow. Bryan then tells me to follow him because he is going to make this right! I asked how he was going to make it right and he told me that he was going to put me in a brand new Sorento with a better engine! I said there was no way he could do that and he assured me that he could work miracles. He told me my payments would be the same and all would be fine. My perception at that point was that he was offering excellent customer service. Ha! They did not want to show me any numbers or details on how they would make this work and when Bryan had a salesman bring the details to me, they had a plain white sheet of paper on top with only a place for me to sign (agreeing to the terms). I asked the sales guy what it was and he said "oh, its just a copy of some details for the file, no big deal". Thank goodness I lifted the cover sheet because there I saw the details/numbers. Bryan was making a heck of a deal for Central... he could have won Sales Manager of the month if he had closed that deal. Not only were they charging me more than MSRP + Destination fees, he was giving me almost $10,000 less on my new car "trade in" than what I paid 3 month's ago. I know cars depreciate but, $10,000 in 3 month's? Ouch!! Long story short, Bryan had me believing that he was swapping my (potential lemon) for a new car but they used deceptive measures to do that. To make matters worse, one recall item (the front spring) that was supposed to be fixed was not but, Scotty told me everything was good to go. Thank goodness I read the service paperwork when I got home, otherwise I would have thought every thing was done. Now I look at the BBB website and this dealership has a F rating with 151 complaints in 3 years compared to Huffines Kia in McKinney who has a A rating with 1 complaint in 3 years! Where you gonna go for a new car? More

Bought my car here 5 years ago and had a good experience and have been pleased with parts department in the past but now am having a horrible experience with their service department. Needs a new alternato and have been pleased with parts department in the past but now am having a horrible experience with their service department. Needs a new alternator and 140 amp fuse. Estimated total is $1006 but I haven't received my car yet so hopefully won't be more. Worst part is delay. Took my car in on a Thursday and they still do not have the parts for it on Tuesday. I have had to call daily for updates (they have not called me since the first call with the estimate nearly 24 hours after dropping it off)and the story has a changed a bit every time. On Friday they said parts should be in on Monday or Tuesday, I even verified that they were going to be open Monday July 5th. Finally on Tuesday they admit to me that the order was not even placed until Tuesday. Also, they say they can't get the right sized fuse and need to replace the entire holder ($171 part). I would think the dealership should be able to find a part like a fuse for their own car. Feel like I am being taken advantage of but as my rental car bill continues to climb just want it all over and done with. Have recommended the dealership to folks wanting to buy a car in the past but if the service department now is an indication of what they have become, avoid at all costs! More

Incident = The entire story of our nightmare with Central Kia is way too long to type. But the shorter story is: My daughter\'s 2006 Kia Spectra was towed to Central Kia and it just stopped. After being at Kia is way too long to type. But the shorter story is: My daughter\'s 2006 Kia Spectra was towed to Central Kia and it just stopped. After being at their dealership for 23 days, and everyday being told \"don\'t worry we\'ll find out what is wrong with your car and everything is under warranty.\" Everyday they would call saying they replaced this and that, which I never authorized,but still couldn\'t get the car to run. Finally I\'m told it\'s the computer system and that it went out because a stero speakers that were professionally put in her car. They had been there for months ahead of time. So, now everythig they replaced I\'m being told I have to pay for in the amount of $2,200. Many calls to Rusty Wiley where he was the rudest and I could tell trying to rip us off. I finally go to pick up the car, give the girl my credit card and she gave me a receipt saying the car is totally under warranty you don\'t owe u s a thing. Great I said and the car was brought around and I left. 1 hr later I get threatening phone calls from Rusty Wiley saying he is going to put me in jail and to pay them or bring the car back. I called, left a message, and told him what happen. You won\'t believe this, but Central Kia then stole my daughter\'s car off the parking lot from the hospital she works for. We didn\'t know it was Central Kia, called the cops filed a report. I get home and have another call from Rusty Wiley saying \"your car is done and ready to be picked up\". ??? We already picked the car up several days earlier. The Dallas police were wonderful and retrive the car back to us from Central Kia. The people that work there didn\'t even want to give my car to the police. They were told they would be arested, so they gave the car to the police. I then get a law suit in the mail. How can they sue us? I was given the car, told it was all under warranty, and a paid reciept. Please all of us that have been ripped off my Central Kia need to work together to close them down. I\'ve called the news here and they are calling me back for the story details. We need to protest out front of their store, don\'t let this ever happen to anyone else. Damage Resulting = Not only did they steal my daughter\'s car, this is grand auto theaf as they didn\'t do any paper work to pick up the car the car is in very bad shape. Dash and panel damaged, wires every where and the stick shift messed up from them towing the car. My daughter is very ill and suffers from colitis. She has been in the hospital twice because of the stress from their actions. I\'m a single Mom who suffers from MS, and no money. I need help. More