Central Valley Automotive - Service Center

My experience was more than exceptional I was nervous at first but both salesmen made me comfortable and I walked out with a new car!!!! first but both salesmen made me comfortable and I walked out with a new car!!!! More

Unprofessional I brought my 2017 Ram to this dealership for some recalls and a slightly noisy ac compressor, and weather trim replacement.Well this place is not se I brought my 2017 Ram to this dealership for some recalls and a slightly noisy ac compressor, and weather trim replacement.Well this place is not service oriented right away the service writer was trying to reschedule my appointment and they did not document even checking my ac compressor on the repair invoice because they never checked it.As a former service manager and ASE certified master Tech I would not recommend this Dealership for service. When I arrived I went to the service area office I was the only person in there with the Advisors I had to wait for them to finish thier conversation with eachother before they even acknowleged me as even being there very unprofessinal a down right rude.They don't even acknowlege their bussiness name when you call the dealership we are the customers and consumers seeking respectable honest service this place falls way short of that and when you people at this Dealership read this start showing some respect and pride about the product and service you provide Don't ruin the Ram image xxxxxxxx. More

Horrible service dept. Good job bone heads! you said to contact you @ an email address that does not exist, just another example that you don't care about your customers. We Good job bone heads! you said to contact you @ an email address that does not exist, just another example that you don't care about your customers. We have had 3 bad experiences with these clowns. The first was a 4000$ warranty issue that they did wrong and had to do over 1 month after their screw up. The 2nd was the same vehicle was in for an oil change, when we picked up the truck we decided to lift the hood just to make sure everything was ok ? the dip stick was laying on top off the motor and upon checking it was more than a gallon low? The last straw was this last April our 2014 Ram 2500 was in for some warranty issues and a few other minor issues.(check eng. light, air bag light, mirrors inop., windshield washer inop.) They did fix the 1 warranty issue? We requested that they replace both mirrors at our cost and fix the broken windshield washer. After 2 weeks in a rental car that we paid for, they called and said it was done. Upon pick up both mirrors were still broken (never been touched) check eng. light was still on and so was the airbag light. The broken part of the windshield washer was replaced but never hooked up? We are so frustrated with poor service @ Central Valley Dodge that we will never buy another Dodge vehicle. Which is sad since we have had Dodge/Chrysler vehicles for more than 40 years. More

Hiding Behind Warranty. Back in Nov 2018 my 2015 Dodge Journey wouldn't recognize my key fob (and there is no other way to start the car!) I took it in and found out the rece Back in Nov 2018 my 2015 Dodge Journey wouldn't recognize my key fob (and there is no other way to start the car!) I took it in and found out the receiver (which is located inside the dash) stopped working. It cost $700 to fix. Because it was out of warranty (by a few thousand miles) they refused to reimburse the cost of the repair. My car had ~62,000 miles. This part was defective and I was even told this by the dealership. I should be able to turn my car on longer than 3-4 years without having to pay $700 to fix. Dodge really should stand behind their product and reimburse this cost rather than hide behind their warranty. It would go a long way to give a good will reimbursement in this situation. I do not recommend purchasing a Dodge vehicle due to this experience. More

horrible service dept. We recently brought our 2014 Dodge Ram in for some minor service issues (2 were warranty & 1 recall) and 3 other issues, burnt out lights, rear camera We recently brought our 2014 Dodge Ram in for some minor service issues (2 were warranty & 1 recall) and 3 other issues, burnt out lights, rear camera inop, windshield washer broken. We had to rent a car since we live 60miles away. (at a cost of 700$ plus time off work) They kept the truck for 2 weeks then called and said it was done. When we arrived to pick it up only 2 of the issues had even been done with no explanation of why it wasn't finished. Our expense was way more than the 700$ rental car, since we lost 2 days of work. The service rep. didn't seem to care that the work wasn't done or even addressed. This is not the first time we've had horrible service from these clowns, but it is the last. We left the dealership in disgust and will never go back. More

Awful customer service Made an appointment at 8:30 AM car wasn’t even touched until after 1:00pm. Told check engine light and code was probably due to a bad batch of gas b Made an appointment at 8:30 AM car wasn’t even touched until after 1:00pm. Told check engine light and code was probably due to a bad batch of gas because they couldn’t find anything wrong. I sat in lobby till 3pm to hear that. I was told I couldn’t get a rental because they needed to run a diagnostic first. which took them 7 hours so they felt it was good customer service to have me wait in the lobby for 7 hours! I also asked them to rotate my tires and it wasn’t done! They marked my form saying they were going to check tires and air and it wasn’t done either. When I questioned the service manager about it he looked at me and said “we don’t have mechanics waiting with wrenches in their hands for customers to pull up!” Rude, condescending, and unprofessional! I will never come here again! More