Century Ford of Mt. Airy - Service Center

Picking 1 up and left the other! Left my daughters truck to be repaired and they kept it while we were away so I didn’t have to worry about it. Came to pick it up and tried to make an Left my daughters truck to be repaired and they kept it while we were away so I didn’t have to worry about it. Came to pick it up and tried to make an appt for a service in my truck and they took it and did it on the spot! Thanks! More

Top Notch Customers Service!!! I have dealt with Chris Mullen, Service Manager at Century Ford for the last 8 years. He always takes great care of me and he is a high-level communic I have dealt with Chris Mullen, Service Manager at Century Ford for the last 8 years. He always takes great care of me and he is a high-level communicator. Chris delivers and is THE dealer to see for service of your vehicles/fleet! More

Best service and dealerships Very polite and professional. Everyone. Our family went there because Kevin works in service. I have never been a fan of car dealerships.. Well centur Very polite and professional. Everyone. Our family went there because Kevin works in service. I have never been a fan of car dealerships.. Well century ford has changed my mind!!! Love them!! More

When I picked my vehicle up, my touchscreen no longer worked When I brought my 2012 Ford Focus in for recall service and an oil change, my touchscreen unit worked. When I picked it up several days later, it When I brought my 2012 Ford Focus in for recall service and an oil change, my touchscreen unit worked. When I picked it up several days later, it was dead. So, no radio, no time, nothing - black screen. Dead. I was told "those things are sensitive and sometimes that happens". No offer of help, of any kind. Not even "sorry, here's a free car wash". Nothing. That is the worst customer service I've ever had anywhere. Absolutely the worst. Maybe also, someone in their service department has a side business selling used touchscreen units, and replacing them with dead ones? That probably happens sometime too... Ford contacted me for a survey and I wrote the same things I wrote here, but never heard back. So, as a whole - Ford is not doing much to gain my repeat business. Make me change my mind. More

check engine light. The check engine light came on. I called and Century Ford service department worked me in the next day. It was just a bad fuel door sensor, fixed un The check engine light came on. I called and Century Ford service department worked me in the next day. It was just a bad fuel door sensor, fixed under warranty! Staff was professional and friendly. Shop was clean and efficient. More

Came thru for us in an emergency We were traveling west I70 and out Ford F-350 Super Duty diesel made popping sound and lost the majority of its power. Since we were pulling a 35 ft t We were traveling west I70 and out Ford F-350 Super Duty diesel made popping sound and lost the majority of its power. Since we were pulling a 35 ft travel trailer to Winchester, VA we needed to have the trouble diagnosed and fixed to continue our trip. We Googled the nearest Ford dealer and lucky for us it was Century Ford. We called them and explained our situation and they said to bring it in and they would take a look. We went straight to the dealership, they took our inflow, we went and had lunch, by the time we got back they had diagnosed the problem as a turbo hose problem. Within 30 minutes of the diagnosis it was fixed under warranty and we were back on the road!!! Many thanks to the service staff at Century Ford for going above and beyond to help us out!!! More

Great people, great service. Very friendly and down-to-earth. Had a chance to talk with a salesman while my truck was in for service. Looks like we'll be here when we look for a g Very friendly and down-to-earth. Had a chance to talk with a salesman while my truck was in for service. Looks like we'll be here when we look for a good used car. Service department handled a recall without trying to upsell me. They also helped with another problem and worked with my extended warranty company to get it paid for. Very pleased and looks like I'll be a regular. More

Prompt service on a Saturday An unexpected repair while traveling to the area for a family wedding. I dropped my truck off after hours and promptly received a call in the morning, An unexpected repair while traveling to the area for a family wedding. I dropped my truck off after hours and promptly received a call in the morning, before the opening hours if the quick lane. Jason was polite and professional, he managed to get me in and made the proper repairs in a timely fashion. Not being from the area, it is stressful situation to have to leave a vehicle where your not familiar. Overall outstanding treatment from the service department. More

Great service Didn’t buy my car there but will next time. Service is awesome. I couldn’t get a appointment from other dealer. Century took me right in and corrected Didn’t buy my car there but will next time. Service is awesome. I couldn’t get a appointment from other dealer. Century took me right in and corrected my issues with no hassle. Highly recommend them More

Got a service done in a very timely fashion!! My service manager Paul Brinkley was on his game got me in for my service and out in a timely fashion!! Great job 👍👍!! I’ll be back to get more ser My service manager Paul Brinkley was on his game got me in for my service and out in a timely fashion!! Great job 👍👍!! I’ll be back to get more services done. More