Cerritos Acura

First off the expression. "They kill you with kindness!" Best massaging job you'll ever receive and then they stick it to you! Run from this dealership! Absolutely disgusting ! I bought a car for my son Best massaging job you'll ever receive and then they stick it to you! Run from this dealership! Absolutely disgusting ! I bought a car for my son there and they lied on his application to make him qualify, hit me with a price at least $3,500 over their Internet Pricing and lied about every aspect of the deal! And then charged my son 8.45% after putting 75% of the final price of the car as a down payment! Absolutely Disgusting! Whe I called the Sales Manager the next day to ask him "WHY HE STUCK IT TO US!" He said...I'd sell every car FULL PRICE IF I COULD AND NOT LOSE SLEEP OVER IT!!!!! Go to any Acura Dealership but this one and RUN!!!! The Sales Manager is a LIAR! More

I took my 99 Acura TL in to Cerritos Acura's service department to have some recall work done. At the same time, I had a tail light out and asked to have all four replaced. This was clearly stated on department to have some recall work done. At the same time, I had a tail light out and asked to have all four replaced. This was clearly stated on the work order instructions, and later showed up on the invoice aa having been done at $4.44 per bulb. About two weeks later, one of the lights went out. I went to my own mechanic for an oil change and ahd him look at it. The only bulb that had been replaces was the one that was out. All of the others were obviously original. I apid for parts that were not put on the car. Either the service department personnel doen't pay attention to work orders, or the people in the department are dishonest. If the allegedly "replaced" bulb had not gone out so soon, I would have never known. It makes me wonder how often this goes on at Cerritos Acura without being noticed. Buyer beware at Cerritos Acura!!! More

My experience with acura in torrance, I had to pay $500.00 for re-stocking fees. which I cancel the contract with in hours of purchase. Gary Guillen in the financial department. they're are well train $500.00 for re-stocking fees. which I cancel the contract with in hours of purchase. Gary Guillen in the financial department. they're are well trained to rip-off customers. They don't care at all for customers, I don't refer nobody even" my worst enemy to them". They lie and dishonest employees. More

* Horrible and unprofessional service * taken advantage * Horrible and unprofessional service * taken advantage of * filled out the same paper work several times over the course of a month * did not know * Horrible and unprofessional service * taken advantage of * filled out the same paper work several times over the course of a month * did not know product detail * does not honor promise(s) * YES, full of excuses * YES, once you pay you are ignored unless they have to contact you Acura TSX CERTIFIED sold off the lot with a broken piece on the axle that resulted with the tire being misplaced and alignment problem. What made it worst, tech implied I caused the damage even though I only had the car for two weeks and had called prior to the service appt. to let them know the trouble I was expriencing. Honestly, the hassle I went through I wish I never purchased from Cerritos Acura. More

* does not honor quoted price; tries various old-way tricks * valet key not delivered * rude and full of excuses * "Customer Service Manager" or any other managers do not respond at all to numerous e tricks * valet key not delivered * rude and full of excuses * "Customer Service Manager" or any other managers do not respond at all to numerous e-mails and faxes * once you paid; you are ignored More

Dealer sold a used car with preexisting problems, did not stand behind the vehicle. Worst of the 5 Acura dealerships I have dealt with. stand behind the vehicle. Worst of the 5 Acura dealerships I have dealt with. More

Best experience I've ever had with a dealership. Picked me up at the airport, patiently stood with me (4 hours) through the deciding on color and buying process. Everybody was friendly, polite and profess me up at the airport, patiently stood with me (4 hours) through the deciding on color and buying process. Everybody was friendly, polite and professional. No games, pressure or devious tactics, just straight forward and above board. I can't say enough good about these people, even the finnace guy was a pleasure to deal with. Too bad I can't say the same for most of the dealers in the SF bay area. More