Champaign Ford City - Service Center

I was looking for new tires. After looking around I decided on the Cooper tire for my truck. I emailed Matt Odom at Ford City he said he could get that tire and he gave me a good price that was equal decided on the Cooper tire for my truck. I emailed Matt Odom at Ford City he said he could get that tire and he gave me a good price that was equal to others. While their I had them do a front end alignment and an oil Change. Mat has always treated us with respect along with all the other Ford City service staff. You all work very well as a team. Thanks Rich Coyne More

Had to get my car towed in for service, Ford City helped me every step of the way. Had my car back the next day as good as new. me every step of the way. Had my car back the next day as good as new. More

Matt was so professional in working out my cars' slow engine oil leak problem over past several months. Matt went above & beyond my expectations to offer the rental car while the car was in the shop and engine oil leak problem over past several months. Matt went above & beyond my expectations to offer the rental car while the car was in the shop and kept me informed of what was happening. Matt never made me feel like I was wasting his time on my 2009 Ford Fusion problems and was so very attentive to my concerns each time we discussed service. In my opinion, Matt Odom is one of the greatest assets to your dealership as he conveys his thorough knowledge in assessing and assisting all of his clients in the most professional, timely and courteous of manners! Thanks Matt for helping my car run like new, you are awesome! More

Quick and friendly service upon arrival. Good coffee and spacious waiting area. Service Rep, Matt, explained the needed service to be performed. Thank you also for the free car wash. spacious waiting area. Service Rep, Matt, explained the needed service to be performed. Thank you also for the free car wash. More

I went in for service on a diesel truck when the "check engine light" came on. Went in at 4:45pm and service representative made it known to me that they start sending their techs home at 5pm and t "check engine light" came on. Went in at 4:45pm and service representative made it known to me that they start sending their techs home at 5pm and that there wasn't much they could do for me that evening. My knowledge was that the dealer closed at 5:30pm. After being persistent, I was able to have them read the engine code to help me understand the urgency of the issue with my vehicle, and the service representative complied. This resistance to be forthcoming with help was quite irritating. I shouldn't have had to suggest a reasonable course of action as I had hoped they would be more receptive to my business! Ultimately, the representative had the codes read, informed me of the issue, and we discussed possible fixes. Knowing that the problem could be of a range of issues, I settled for a quick fix, knowing full well that it may not be the complete solution to the problem at hand. I knew that if this simple fix did not solve the issue, I would schedule a time to come back. The service fee was higher than I anticipated (although I did not ask beforehand) and to add to my frustration the "check engine light" came back on when I pulled out of the service garage. Fortunately, after receiving my initial feedback, Matt reached out to me. He was sensitive to my experience at Ford City and helped get my truck diagnosed at a very fair rate. Following up with the customer, and doing what is possible to ensure the customer is happy, is exemplary customer service. Thanks Ford City! More

Ford City amazes me with their focus on detail. Always very impressed with their service. They get my truck right in without appointment. They show me things that need to be done, but they are not a bit p very impressed with their service. They get my truck right in without appointment. They show me things that need to be done, but they are not a bit pushy. I purchased my truck from Bill Green and will do it again as needed. Ford City is the best! More

Super job. Always go out of the way to assure experience is excellent. The atmosphere is comfortable. Love the new digs. Great job by all! is excellent. The atmosphere is comfortable. Love the new digs. Great job by all! More

I've been there twice recently, for the same motor problem on two of my windows. Matt is the one I talked with. He's friendly and the repair work is very fast. My overall experience with the service d problem on two of my windows. Matt is the one I talked with. He's friendly and the repair work is very fast. My overall experience with the service department is very good. More

From the moment of arrival until we departed, my wife and I were treated with courtesy and respect. Thank You for your help! Edwin Holzhauer I were treated with courtesy and respect. Thank You for your help! Edwin Holzhauer More

First time at this dealer an experienced great service. They were fast and efficient. Very friendly. I will definitely use them over and over. Thanks. They were fast and efficient. Very friendly. I will definitely use them over and over. Thanks. More