Champaign Ford City - Service Center

Completed a factory recall and oil change inspection in under estimated time. New facilities are outstanding in location and convenience. I appreciate the courtesy and the added mile every one in your faci under estimated time. New facilities are outstanding in location and convenience. I appreciate the courtesy and the added mile every one in your facility has shown me from the time I purchased my Town Car there a couple of years ago. I also appreciate the car wash after service. I would make you guys my major service except you are 30 miles out of the way for me. Most of my business is in the Decatur area and I live in Cisco so it is a sixty mile round trip out of the way for me to use. you. More

We were pleased with the price and timeliness of the service. We will return again in the future! We like the new facility, too, and information we received on new tires. service. We will return again in the future! We like the new facility, too, and information we received on new tires. More

I came to the dealership service department to get a repair for the second time. I was not greeted until another customer came in. When she did all 3 servicemen were eager to greet her. After dealing wi repair for the second time. I was not greeted until another customer came in. When she did all 3 servicemen were eager to greet her. After dealing with her one gentleman then asked to help me. I was standing in front of Matts desk the entire time because he is my serviceman. He xxx not in the phone or anything . I had called the day before and spoke with him to tell him what was going on with my car. He took my information to call when it was ready but never even called me... After serval attempts to get I touch with him to check on my car another serviceman told me it was ready. I was not please with this visit. I usually have a good visit but I did not this time More

I recently bought a used vehicle from illini Nissan had some problems with it and took it back in to have it worked on service was great and as soon as they new it was not going to be fixed immediately the some problems with it and took it back in to have it worked on service was great and as soon as they new it was not going to be fixed immediately they put me in a loaner More

Excellent service from the Dealer. Great to work with and the service was done on time. you might want to change your web address. Still shows old location. and the service was done on time. you might want to change your web address. Still shows old location. More

Time frames for work to be completed were not as promised. Completion was about three hours after the promised time. Price was exorbitdent for the work completed, which was minimal. I do not plan on promised. Completion was about three hours after the promised time. Price was exorbitdent for the work completed, which was minimal. I do not plan on returning. More

Matt and Derek were so great to deal with, very helpful, timely and professional!! I'd highly recommend them!! Also the drivers were so nice, they are always so friendly! timely and professional!! I'd highly recommend them!! Also the drivers were so nice, they are always so friendly! More

To begin with, this repair was covered under my extended warranty so price was not an issue. I put up with a noise in my front end because I wasn't sure my warranty covered it. I finally made the call and K warranty so price was not an issue. I put up with a noise in my front end because I wasn't sure my warranty covered it. I finally made the call and Kathy said it was covered and bring it in. I scheduled the repair with Mark and he had Eric take a ride with me so as to demonstrate the noise. Eric and I went about 50 feet and he told me to take it back around and we'd get it on the lift. Turns out my front hubs on my HHR were bad. They had the parts and had the car fixed right after lunch. I'm impressed. To be honest, after I'd read the review about the woman with the problem with her Mustang door, I wasn't sure what to expect but now am happy with my repair. More

When I purchased my Ford Edge, I also got the Three for Three package, and have never regretted it since. From the time I met the sales staff, all the way until now, I have NOT been disappointed. The sta Three package, and have never regretted it since. From the time I met the sales staff, all the way until now, I have NOT been disappointed. The staff is friendly, intelligent, and courteous. It took just over one hour yesterday to have an Oil change, tires rotated, and full inside and out wash done....and it was all covered on the 3 for 3. Love it! Special shout out to Derek Scroggins for keeping me up to date and informed on maintenance for my Edge. Over all, a great dealership, and and great Ford. Thanks! More

Friendly staff, they listen and try to fix any concerns I have with my car. Always try to get me in when it is convenient for me. have with my car. Always try to get me in when it is convenient for me. More