Champaign Ford City - Service Center

We purchased my wife's Ford Edge from Ford City and have had all the service done here as well. Matt Odom has been great to work with and has put forth the extra effort to make sure we were treated fairly. had all the service done here as well. Matt Odom has been great to work with and has put forth the extra effort to make sure we were treated fairly. I had purchased my Ford F-150 from another dealership, but now take it to Matt for all my service work. Everyone we have dealt with at Ford City has been great to work with. Ford City has really demonstrated what a good dealership can be. They will continue to get our business in the future. Keep up the good work!!! More

I was moving across the country and had a problem with my 22 year old Ford F-150. I stopped at noon on Friday of memorial day weekend. Matt was awesome. He came up with an innovative temporary solution to ge 22 year old Ford F-150. I stopped at noon on Friday of memorial day weekend. Matt was awesome. He came up with an innovative temporary solution to get me back home to Colorado safely. It was so busy in the service bay but he took the time to help me out. The solution held for the 18 hour drive and I arrived safely. Thanks Matt for helping me out! It's refreshing to know that there are good people in the world that help with a smile. More

first off ijust want to say thank you to everyone who helped my stranded daughter.she in school in champaign and we live 3 hours north near wisconsin border.she needed to get home for some minor surgery helped my stranded daughter.she in school in champaign and we live 3 hours north near wisconsin border.she needed to get home for some minor surgery afer her classes went to car started it heard a noise and could not turn her steering wheel. she ran to class we called a tow truck and they took her 2007 ford fusion to your dealership.you fixed while she was in class and had it ready for her drive home. again thank you for your kind service and very fair price More

I just wanted everyone to know of the experience i had while traveling out of town, I was on my way to Indiana and my vehicle was giving me some issues, it broke down in the town of Champaign Illinois, I while traveling out of town, I was on my way to Indiana and my vehicle was giving me some issues, it broke down in the town of Champaign Illinois, I looked up the closet Ford dealer and gave them a call, I was greeted on the phone by the nicest voice, i explained my problem and she transferred me to service, I spoke to Mark and told him i was broke down, he assured me that all would be fine, he even arranged to have me towed in!!!. The tow company arrived and he was professional, when i got to the dealership i was greeted by the service advisor who quickly got my vehicle in, after only 20 mins i was told my vehicles battery and alternator would need to be replaced, I had to get to Indiana and Mark promptly called a rental car for me. The following day i returned from my meeting, I did not have to take the car back, your company had the rental company pick it up, after i payed for the service i recieved, i noticed Mark running out to my vehicle, he stopped me and informed me i had been charged for the alternator core, so i went back in and was refunded that amount, I found this to be very honest, this shows me that your dealership is Trustworthy, reliable and went out of the way for me... I commend your dealership and will stop by everytime iam in the area.. Thank you Ford City, and keep up the Fantastic work.... More