Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
50 Reviews of Chaparral Ford Inc. - Service Center
Sort by
August 13, 2025
Dealer was prompt with the diagnostic and repairs. They fixed the issue I was having and vehicle is back to functioning as it should. They fixed the issue I was having and vehicle is back to functioning as it should. More
by dustinbyrd
Verified CustomerEmployees Worked With
August 13, 2025
The valets were coutious and helpful They arrived on time. They were clean and well dressed. time. They were clean and well dressed. More
by TSDALLAS2014
Employees Worked With
August 03, 2025
I had written a previous review and someone answered by telling me to call the service manager…..which is the exact person I was referring to in my last review. It just shows a person that they don’t actua telling me to call the service manager…..which is the exact person I was referring to in my last review. It just shows a person that they don’t actually read the reviews. Lmao More
by C5_CREW_DAWG
Employees Worked With
Zach Morris
August 01, 2025
Very helpful and detailed in the information needed to make a decision. I enjoy getting service there. make a decision. I enjoy getting service there. More
by Robertfreirecan
Employees Worked With
July 29, 2025
Very helpful answering my question and explaining every detail and very nicely ce customer service detail and very nicely ce customer service More
by YOLANDAMORE63
Employees Worked With
July 20, 2025
I recently took my truck to Chaparral Ford for a simple brake switch issue and informed them up front that it was a Holman account. Unfortunately, my experience was very disappointing. It took two full brake switch issue and informed them up front that it was a Holman account. Unfortunately, my experience was very disappointing. It took two full weeks for them to complete the work — far longer than expected for such a minor repair. During that time, I called every other day requesting updates, but not once did anyone return my calls or provide any meaningful information. Every time I did get someone on the phone, they either didn’t know the status or gave vague answers with no follow-up. In my opinion, this dealership could really benefit from some serious communication training. Clear, timely updates and follow-through shouldn’t be too much to expect, especially when customers are without their vehicles for extended periods. If communication and customer service matter to you, I would strongly recommend considering other options. More
by jgarza7
Employees Worked With
Service department
July 10, 2025
When I initially made the appointment for tire replacement, the service advisor said it would take about an hour to do the job, so, I had an appointment set for 10 am on 9 July 2025 to have 4 tire replacement, the service advisor said it would take about an hour to do the job, so, I had an appointment set for 10 am on 9 July 2025 to have 4 tires changed on my 2wd ranger. I arrived at 0945. My vehicle rolled in at 1000 hrs and my vehicle didn’t roll out until 1245 hrs. 2.5 hrs to change 4 tires??The tech also forgot to install valve stem caps and he pulled out all the jacking equipment in the cab of my truck and didn’t put any of it back. I made this appointment time under the impression that it would be 1-1.5 hrs maximum. I have to be at work at 1400 hrs in San Antonio. I was close to being late to work. Not acceptable. More
by C5_CREW_DAWG
Employees Worked With
Jason Dickey
