Chapman BMW On Camelback

Brought car in due to failed power window and missing bumper clip. Charged me for new window motor even though BMW admits the design is faulty and has done courtesy replacements for other owners. Had t bumper clip. Charged me for new window motor even though BMW admits the design is faulty and has done courtesy replacements for other owners. Had to bring car back because they didn't fix the bumper clip correctly the first time. Advisor could care less about customer service and manager could care even less. Didn't respond to my phone calls or letters. Makes me wish I'd never sold my Audi.... More

Very friendly and courteous. Was willing to negotiate over the internet and we converged on a price in ~ 3-4 exchanges. (After an equal number of exchanges at other dealers we had barely even started.) over the internet and we converged on a price in ~ 3-4 exchanges. (After an equal number of exchanges at other dealers we had barely even started.) Was willing to talk about price over invoice. Still remained courteous even when job troubles nearly forced me to cancel the purchase. No hidden charges appeared and they did not try to ram paint protection, gap insurance or other crap down my throat. Paper signing took ~ 10 minutes.<br>Downside: High dollar security deposit required. Got gouged on floormat purchase. Dealer needs to study up on their product more. More