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Chapman Chevrolet Buick GMC

Yuma, AZ

4.3
54 Reviews

775 E. 32nd Street

Yuma, AZ

85365

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54 Reviews of Chapman Chevrolet Buick GMC

September 01, 2022

Great and efficient service. Took care of the problem of my truck plus they did oil change and the pending recalls More

by heriberto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Pena
Sep 28, 2022 -

Chapman Chevrolet Buick GMC responded

Heriberto, We built Chapman to provide the best possible service to every customer who walks through our doors. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. Chapman Chevrolet Buick GMC

August 07, 2022

Brought vehicle in for noise in hind end. Was told ‘it’s normal’. No diagnostics. Noise still present. Recommended services that were not due for another 40,000 miles. More

by nd4spd11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
admin admin
Aug 09, 2022 -

Chapman Chevrolet Buick GMC responded

Good morning, My name is Al and I am the service manager here at Chapman Chevrolet GMC Buick. I would like to apologize for the inconvenience you had here at the dealership. I would like you to give me a call on my direct line so we can talk about how we get get this problem taken care of for you. My phone number is 928-217-4145 and for any reason I do not answer please leave me a message. Thank you

June 23, 2022

Price was higher than last time and I wasn’t expecting it as no one stated the price and I had told them what I paid the last time. After washing my car they broke the clip on my bumper. They refunded me t More

by Lakoi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sal Pena, admin admin
Jun 28, 2022 -

Chapman Chevrolet Buick GMC responded

Lakoi, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We will review our processes to see why you were not quoted a price before preforming the services you requested. Prices have risen very quickly in today's trying times for both ourselves and our customers. Please contact Al Valencia our Service Manager at (928) 726-5500 to discuss your concerns, as your satisfaction is of utmost importance to us.

May 31, 2022

Really bad experience , look the sales man , was new , He didn’t explain a lot of things , he don’t know anything about the car that he was selling, and at the end a lot of extra charges . I got the car , bc More

by amparom311
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marco Roldan, Sal Pena, admin admin
Jun 01, 2022 -

Chapman Chevrolet Buick GMC responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (928) 726-5500 ask to speak with our General Sale Manager Sal Pena. He would like to to discuss your concerns, as your satisfaction is of utmost importance to us.

May 31, 2022

They were very polite and courteous when I arrived. They asked about the reason for my visit and when I conveyed I had an appointment I was promptly taken care of. More

by Pancho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't recall
Jun 01, 2022 -

Chapman Chevrolet Buick GMC responded

Pancho, Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. Your Friends at Chapman Chevrolet Buick GMC

May 26, 2022

It was a positive experience. Ryan did a great job and I am happy with my purchase! More

by Brcase935
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Weick
May 31, 2022 -

Chapman Chevrolet Buick GMC responded

We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon! Your Friends at Chapman Chevrolet Buick GMC

May 24, 2022

Looked at several options and ended up purchasing a new to us 2017. Great deal. More

by anderlyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uriel Figurora
May 25, 2022 -

Chapman Chevrolet Buick GMC responded

Anderlyn, Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback! Wishing you many happy and safe miles! Your Friends at Chapman Chevrolet Buick GMC

May 24, 2022

The service tech at Chapman reliably and efficiently took care of all the maintenance needs for our 2011 Malibu! We wouldn't let anyone else touch it, based on years of positive experiences. Peace of mind is More

by julia_cybele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Pena, admin admin
May 25, 2022 -

Chapman Chevrolet Buick GMC responded

Julia, Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback! Wishing you many happy and safe miles! Your Friends at Chapman Chevrolet Buick GMC

May 23, 2022

Just wanted pass on the great responce from a confusing situation that nathan ott corected . After a difficult issue with Chase auto finance on a payoff on a vehicle that Chapman bought from me an he stuck More

by Golden56co1
Recommend Dealer
Yes
Employees Worked With
Sal Pena
May 25, 2022 -

Chapman Chevrolet Buick GMC responded

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met. Your Friends at Chapman Chevrolet Buick GMC

May 20, 2022

The salesman, Levi, was awesome! He was really helpful, kind, and patient. Having said that we ordered our 2022 Chevrolet 2500 pickup in January. We ordered it exactly like we want More

by Disappointed with add-ons
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Levi McBride
May 23, 2022 -

Chapman Chevrolet Buick GMC responded

We would like to apologize for your less than 5-star experience. It is always our goal to provide the very best of service to all our valued customers. Here at Chapman Chevrolet Buick GMC, we are always looking for ways to improve. If you would be willing, we would like to have you contact our Sales Manager at (928) 726-5500 to would like to learn more about your visit and see how we can learn from it. Your Friends at Chapman Chevrolet Buick GMC

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