Chapman Chevrolet - Service Center

Quoted close to $500 to replace burned out window motor on vehicle with 44k miles. I complained and they offered discount of $350. Rip off! on vehicle with 44k miles. I complained and they offered discount of $350. Rip off! More

Like a lot of people dealerships always had an impression on me for being dishonest, crooks if you will. This week Chapman Chevrolet in Philadelphia proved that theory to be nothing less than true. On 5/4/20 on me for being dishonest, crooks if you will. This week Chapman Chevrolet in Philadelphia proved that theory to be nothing less than true. On 5/4/20 I had my car serviced for an oil change. First the service advisor who waited on me (Sally Spiller) attitude was unprofessional, she didn’t even want to give me a multi point vehicle inspection sheet, I found out later why. The very next day I discovered a headlight was out. Bought a new one and installed it myself. While under the hood I noticed plastic bags we’re getting sucked up into the air duck that leads to the engine air filter. So I opened up the engine air filter compartment and the filter was damaged due to plastic bags trying to force its way through the side of the filter. When I reviewed the multi point vehicle inspection sheet Chapman Chevrolet checked off that the engine air filter was checked and OK. That was a blatant lie, they never even checked it because if they had they would’ve discovered what I discovered but instead they checked it off as OK which raises the question what else did they lie about? It’s bad enough their prices are through the roof and you pay them your money and they lie about even doing the work that they claim to have done. Trust and believe I’m going to share this by every social media/Internet means I know how. Dwayne D. Unsatisfied customer More

Deceptive crooks I took my car to get a state inspection this morning. As i pulled in to drop off my car team blue attendent John Weiser, did a visual inspection of my I took my car to get a state inspection this morning. As i pulled in to drop off my car team blue attendent John Weiser, did a visual inspection of my vehicle noting that he acknowledged an issue with the right taillight case being cracked prior to taking my keys and assuming responsibility for my vehicle. At the desk I stated the reason for my visit was to have a state and emission test complete. John being fully aware I would not pass the state inspection because of the broken light case proceeded to sell me other services that were supposed to be included in the emission test like, checking my breaks, and services that were supposed to be included in my oil change like rotating my tires for an additional 80.00. After 1.5 hours he calls me to the desk to tell me my car didn't pass because of the taillight and hands me a 160.00 bill 134.75 being labor. More

Runaround !!! They were well over an hour from my appointment time getting the vehicle inside had an oil change and a tire rotation the next morning I looked notice They were well over an hour from my appointment time getting the vehicle inside had an oil change and a tire rotation the next morning I looked noticed one of my hubcaps was missing called said they get back to me, nothing in two weeks I called again and got the same runaround. More

Chapman sells lemons! I won't waste my time rehashing the horrific experience I am having with this dealership! Especially since no one from management, ownership or GMC gi I won't waste my time rehashing the horrific experience I am having with this dealership! Especially since no one from management, ownership or GMC gives a dam! I totally regret purchasing a vehicle here and wouldn't recommend them to my worse enemy! I don't see how they sleep at night. More

Truly Awesome People!!! Always the service is impeccable, this is why I have been a customer since 2014. I have no intentions of going anywhere else when the service continue Always the service is impeccable, this is why I have been a customer since 2014. I have no intentions of going anywhere else when the service continues to be above expectations. Great team to work with, I constantly recommend Chapman Chevy to friends and co-workers for exceptional service. More

Worst customer service i have experience in my 38 years of car ownership. The technician talked to me as if I didn't know what was going on with my car. They never called me to tell me that my car was rea of car ownership. The technician talked to me as if I didn't know what was going on with my car. They never called me to tell me that my car was ready, I had to call them to find that out. More