Chapman Chrysler Jeep

The only 'glitch' we experienced was that our vehicle happened to have the same last 6 digit VIN # as another customer. So when our invoice/ report was printed out, it had another person's name on it. happened to have the same last 6 digit VIN # as another customer. So when our invoice/ report was printed out, it had another person's name on it. Our service advisor did take care of the situation and made sure all the information in the computer data base was corrected and a new invoice, etc. was printed for us. This kind of mistake could be avoided in the future if service advisors put the name, license number, etc. on the original document when a client is checking in. This would ensure that the correct customer's name and information are on the invoice and recorded in the computer. We appreciated the fact that Jeff patiently and willingly took the time to correct the situation. Additionally, he DID NOT try to upsell us on anything which we truly appreciated! We will definitely continue to have servicing done here and would probably purchase another Jeep from Chapman when the need arises. More

We needed a replacement key for our PR Cruiser. The technician was cordial and professional. Our key was ready in the time we were told it would be. We were pleased at the way our concerns were handle technician was cordial and professional. Our key was ready in the time we were told it would be. We were pleased at the way our concerns were handled. However the price for a replacement key was quite high. I wish we had the option of getting a key that would just open the door manually and start the engine. More

I have been dealing with Frank Hensley for over a year now and he handles himself with professionalism and decorum. I had the misfortune to find out that my extended warranty expired on our 2002 Jeep Libe now and he handles himself with professionalism and decorum. I had the misfortune to find out that my extended warranty expired on our 2002 Jeep Liberty Renegade when my radiator went out and Frank did everything possible to lower the cost for me for this service. All of this was coming out of pocket and it was a very difficult situation for me. As you are aware, dealership costs are higher than normal mechanics and our vehicle has always been serviced at the dealership because of the record-keeping. I then had another situation where I had to bring the vehicle in for service and had an extended warranty. Unfortunately, the part to be replaced was not covered under warranty and I had to payover $50 for the repair. Frank again assisted in keeping the costs down as much s possible. The instance that was extraordinary is that I brought our Jeep in as the window in the back drivers side fell down and would not go back up. I took the Jeep in on 7/26/10 to have the window area repaired. This is not the first instance that this occurred on the vehicle. I asked for a call with an estimate and whether my new extended warranty covered this repair. Frank called me and told me that the deductible was $100 and I was thrilled to have to not pay more. When I went to pick up the vehicle, Frank was honest enough to tell me that one of the parts for the window replacement was not covered - the regulator - and he had went the extra step to contact Chrysler to cover this. There are no words to express my appreciation for Frank's going the extra mile as I am on a very strict budget with a disabled husband. Additional costs are very hard especially on repairs; however, I am diligent in making sure our vehicle is taken care of which can be attested by Frank. You have a very honest and customer service oriented employee who takes the extra step in making sure that each customer is happy. And I am very happy! More

I have owned several Jeep products from the Liberty to Grand Cherokee. All have given me a feel of satifaction. No complaints but a concern regarding the power windows. In the past; I haven't kept a vehic Grand Cherokee. All have given me a feel of satifaction. No complaints but a concern regarding the power windows. In the past; I haven't kept a vehicle long enough to experience it outside of warranty, with my daughter starting to drive soon I will be passing on the Liberty to her. Just on the Liberty over the years the windows have been replaced on all four sides. I'm told by not yours but other service tech at a past Jeep dealership that this service repair happens 40 to 50 times a day on Liberties. I want to thank you for reconizing an issue with your product and covering it under warranty. I will continue to make Jeep my first desired choice. More

I have had nothing but great experiences with Chapman Dodge/Jeep. I bought my Jeep Wrangler there a few months ago from Jaron Davis (his father Don also helped me) and they were quite helpful. This l Dodge/Jeep. I bought my Jeep Wrangler there a few months ago from Jaron Davis (his father Don also helped me) and they were quite helpful. This latest service visit was for an oil change and a recall (to install a temperature monitor for transmission fluid in case of heavy duty usage). I had been concerned about the amount of time it would take. It took even less than the hour that Vince said it would! I'd rate the experience I've had so far with both your sales force and service personnel as exceptional. More

I just want to say thanks. I care about my jeep. I feel close to home when there now. Good service and support is always a plus. I really feel good with my service person. I have seen a few people come and close to home when there now. Good service and support is always a plus. I really feel good with my service person. I have seen a few people come and go here. I think the team that is here now has got the right ideal about what service is supposed to be. Dennis Hines More

I have had nothing to say but "awesome" since the days when we brought our last two vehicles in for service and now the brand new Liberty that we actually bought from you. We brought our last car in for a when we brought our last two vehicles in for service and now the brand new Liberty that we actually bought from you. We brought our last car in for an oil change and I wandered into the showroom while waiting and drove out in a 2010 Jeep Liberty w/ the "sky slider." LOVE IT!!!!! I am so very very grateful for Chapman Chrysler/Jeep... Faith K. Tipton More

I brought my Wrangler in to have some Mopar accessories installed. Dealing with Vince was easy and pleasant. He is a nice guy, and I will contact him when I need service work in the future, and I would rec installed. Dealing with Vince was easy and pleasant. He is a nice guy, and I will contact him when I need service work in the future, and I would recommend him to a friend. The tech did a good job with the installations. More

I booked a service appointment for 1:30pm on a Wednesday to have a 'check engine' light looked at; the tech was unable to even take a look at the vehicle until almost 24 hours later. The response/service a to have a 'check engine' light looked at; the tech was unable to even take a look at the vehicle until almost 24 hours later. The response/service after the diagnostic was relatively quick, but I'm not particularly happy about the scheduling. Please don't make appointments with customers if you can't honor them in a timely fashion. I'd rather be told that no appointments are available for a certain day, than keep my car in a service queue overnight. Ben Morris was professional and courteous and explained what was wrong with the vehicle in a way that I could understand. Kudos to him for his service. More

I have been dealing with Desert BMW so long I thought that all dealerships treated people poorly. I am happy to say that is not the case. Everyone at your dealership was wonderful. Thank you for actual that all dealerships treated people poorly. I am happy to say that is not the case. Everyone at your dealership was wonderful. Thank you for actually treating me with kindness and courtesy. I was called when my parts came in.... I was greated with a smile and Virgil didn't argue with me instead he was helpful and answered all of my questions and even had someone answer some of my concerns that I had about my new car. I wish I could have purchased my Prowler from your dealership instead of Desert. More