Chapman Mazda

Buying a car at Chapman Mazda with Cally was an entirely different experience than what I had at the big corporate dealerships. The difference with a smaller, family-owned dealership really comes down to different experience than what I had at the big corporate dealerships. The difference with a smaller, family-owned dealership really comes down to the people. Not only was Chapman able to beat the “big boys” on price, but the experience itself was what truly set them apart. When I shopped at a large dealership for my first plug-in hybrid, I had a lot of questions about the battery during the test drive. The salesperson’s response? “Do I look like a mechanic?” Needless to say, that didn’t inspire confidence. Cally, on the other hand, went above and beyond. He had me pull into a parking lot and spent over 35 minutes walking me through every feature of the car, every button, every setting, and even how to fully use and customize the infotainment system. His knowledge and patience made me feel confident about my purchase. The communication at Chapman was also night-and-day compared to the big guys. At the other dealership, I never knew who I was texting or emailing, one message was all lowercase, another in bold Times New Roman, another short and clipped. It felt messy and unprofessional, and the worst was the ChatGPT crafted email that contained false information about their incentives. At Chapman, I worked directly with Cally (sales), Michael (sales manager), and Amir (finance). Every interaction was professional, transparent, and respectful. When it came time to talk numbers, we had a straightforward back-and-forth conversation that was refreshingly honest. No games, no pressure, no getting shuffled around to different “mystery” people. The big dealership actually got upset with me because I wouldn’t agree to buy a higher trim that I hadn’t seen or driven, and they didn't want to give me time to consider my budget. At Chapman, I was treated with respect the entire way through. If you’re tired of the corporate runaround and want an honest, knowledgeable, and respectful car-buying experience, I can’t recommend Chapman Mazda and Cally enough. More

This is my 6th Mazda (2025 CX5 Carbon Edition) and the 2nd I purchased from Chapman. They were quick to respond by email and text. I was unable to come in for a couple of days. The color I wanted (Rhodium 2nd I purchased from Chapman. They were quick to respond by email and text. I was unable to come in for a couple of days. The color I wanted (Rhodium Metallic White w/ Black Leather) was hard to find in town. They got the exact car I wanted, beat every other dealers’ price and got me in and out in about an hour, including test drive. Rob and Mike were great to deal with! More

I recommend avoiding Chapman Mazda and Amir Fallahi. Amir Fallahi was our finance manager. He is dishonest, condescending, rude and told us he was in a bad mood the moment we went in his office. He adde Amir Fallahi was our finance manager. He is dishonest, condescending, rude and told us he was in a bad mood the moment we went in his office. He added things onto our contract and said they were included or would cost us nothing. Should've known better! When I got home I found out the truth reading through the contract and when I contacted the company to cancel the warranty they said they never received the money or contract. Weird. Still waiting for Amir to send it over to them after 3 weeks....commissions must kill a conscience. More

This dealership leaves sold vehicles up on their website and other online platforms just to get you to contact them. Would not even tell me the vehicle I was interested in was sold until pressed about it. and other online platforms just to get you to contact them. Would not even tell me the vehicle I was interested in was sold until pressed about it. Wasted my time! More

Bill Lohmeyer was our salesman and he was knowledgeable regarding the CX90. We purchased it yesterday and are very pleased with it and Bill's help. Thanks Bill. The finance gentleman, Hewy was very informa regarding the CX90. We purchased it yesterday and are very pleased with it and Bill's help. Thanks Bill. The finance gentleman, Hewy was very informative and nice also. The manager answered all our questions too. Nice group there. Thanks all. Bill n Sandee Cunningham More

Sales guy was good but finance manager was beyond shady. Told me current payoff amount on trade would be paid and mazda would pay me overage. Lie. Had to ask chapman for difference. They claimed oh we were Told me current payoff amount on trade would be paid and mazda would pay me overage. Lie. Had to ask chapman for difference. They claimed oh we were just mailing check today. Sure you were.. But that wasn't worst. Sold me on extended warranty for only 500 total adding 12 dollars a month to payment. Then added 2500 dollars for it. 2500 for 12 additional months. Literally lied to my face and hope I wouldn't catch it. Asked several times but would not answer why he would do that. Had to ask several times to cancel warranty before finally got reply you want to cancel? Finally got cancel form out of them. Payment stays at higher amount will come off principal. But for that payment amount and less months could have just gotten lower interest rate. So still screwed me. Straight up fraud. More

I would highly recommend Chapman Mazda Service Department and especially the service manager Justin. He is the most helpful, accommodating and knowledgeable automotive service manager! He is so willing to and especially the service manager Justin. He is the most helpful, accommodating and knowledgeable automotive service manager! He is so willing to take any step necessary to ensure that our vehicle was serviced and to ensure it was repaired. He is extremely kind and kept us updated on the progress of our service. I have lived in Phoenix all my life and by far Justin is the best and kindest service manager I have ever dealt with. Awesome job, Justin! More

Bruce Farr in Service is the best advisor I have worked with at any dealership. He is honest, helpful, kind and knowledgeable. He leads with transparency about the process and pricing - and is committed to with at any dealership. He is honest, helpful, kind and knowledgeable. He leads with transparency about the process and pricing - and is committed to ensuring the customer is satisfied. I won't consider taking my car elsewhere for service because of Bruce and the great experience. He is a great person overall, and it shows! More

Wayne was super helpful and got our informant screen replaced and paid through Mazda. Thank you so much CHAPMAN MAZDA! replaced and paid through Mazda. Thank you so much CHAPMAN MAZDA! More

After Sales Service can be better. No response from the sales or rep or the accounts department for the after sales services and defects. No response from the sales or rep or the accounts department for the after sales services and defects. More