I love working with Peter. He somehow always accommodates my schedule. He is consistently pleasant upon arrival and departure and takes the time to review everything with me (what was done / what needs to be done). He is an over all pleasure to work with.

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My name is ken wiley. I have dealt with dealers if many brands over my driving time and owned enough cars to know the dealer customer dance all too well. There is no dance at Chapman. You get service with no run around and no "oh by the way you need this
Too" type tactics. You get exactly what you need in a clearly outlined preemptive manner. There is no rushing pushiness or you can't be late or we won't fit you in attitudes. It is welcome destination where a customer can feel human and not like an animal in a cage of ethical abuse. Peter the service writer is a solid performer In Every aspect his position would and does require of him. He should be praised for the manner he conducts himself in as far as I'm concerned, especially with the magnitude of the responsibilities he performes with precision and excellence. I will be a Chapman customer for a very long time.

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I purchased my 2006 Mitsubishi Outlander at a different dealership and was not even aware of Chapman until I decided to find a service dealership closer to home. I have been bringing my car to Chapman for at least 6 months now and have never looked back.

The original reason I came to Chapman was location but since then I have had great service and have been very happy. I would never take my car anywhere else. The reason I did not give prices a 5 was because I am cheap. (I have however, called around and realize that Chapman's prices are competitive.)

Peter has been a pleasure to work with and has always delivered on anything he promised. I wish more dealerships earned their service the way that Chapman does which is through customer service and delivering what they promise when they promise it.

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I called to make an appointment for my oil change as well as a separate appointment for a part that needed to be repaired, both appointments were made totally at my convince. I was asked ‘what time would you like to come in’ I was not told a time to come in. Upon arrival the service representative was courteous and friendly and the work was done in a timely manner

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Although the Chapman dealership corporation has only owned this dealership for 3 to 4 years, I have been buying and having my Mitsubishis serviced here since 1992. This is the fifth car I have bought at this location. One of the major factors in buying a 2010 Outlander was the quality of service I have received over the past 18 years, and the very pleasant experience of buying another new Mitsubishi there.

Because I bought a vehicle with nearly all the "bells and whistles," there was no pressure to add this or that option. I was working with my insurance company's buying service for the particular vehicle I wanted at the mutually agreed-upon price; however, it was not available in their inventory. Rather than get me to buy something else, they went above and beyond to find me the vehicle I wanted. And, at a most reasonable price. I was also particularly pleased that they didn't pressure me to buy an extended warranty. I did purchase one, but only after Tim explained what it covered and how it worked - something that I had not heard before.

Financing was fast, easy and painless. Partly because I have good credit and a pre-approved loan ready and waiting from my insurance company (whom I have been with since 1964), all it took was filling out a credit report, two phone calls, and a fax to authorise the money to be sent to Chapman Mitsubishi.

The lion's share of credit for the pleasant experience goes to Hal. He took the time to not only answer all my questions, but also to demonstrate the bells and whistles until I cried, "uncle." He even called me this morning to point out one of the "bells" - actually, the heated seats switches - that we hadn'd covered yesterday.


Overall, purchasing a 2010 Mitsubishi Outlander XLS from Chapman Bell Road Imports was a most satisfying experience.

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