My Review Of Chapman Mitsubishi:
Although the Chapman dealership corporation has only owned this dealership for 3 to 4 years, I have been buying and having my Mitsubishis serviced here since 1992. This is the fifth car I have bought at this location. One of the major factors in buying a 2010 Outlander was the quality of service I have received over the past 18 years, and the very pleasant experience of buying another new Mitsubishi there.
Because I bought a vehicle with nearly all the "bells and whistles," there was no pressure to add this or that option. I was working with my insurance company's buying service for the particular vehicle I wanted at the mutually agreed-upon price; however, it was not available in their inventory. Rather than get me to buy something else, they went above and beyond to find me the vehicle I wanted. And, at a most reasonable price. I was also particularly pleased that they didn't pressure me to buy an extended warranty. I did purchase one, but only after Tim explained what it covered and how it worked - something that I had not heard before.
Financing was fast, easy and painless. Partly because I have good credit and a pre-approved loan ready and waiting from my insurance company (whom I have been with since 1964), all it took was filling out a credit report, two phone calls, and a fax to authorise the money to be sent to Chapman Mitsubishi.
The lion's share of credit for the pleasant experience goes to Hal. He took the time to not only answer all my questions, but also to demonstrate the bells and whistles until I cried, "uncle." He even called me this morning to point out one of the "bells" - actually, the heated seats switches - that we hadn'd covered yesterday.
Overall, purchasing a 2010 Mitsubishi Outlander XLS from Chapman Bell Road Imports was a most satisfying experience.
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3/22/2010 6:04:45 PM
Thank you so much for the report! It was our pleasure to assist you in purchasing a new Mitsubishi. I am also glad to hear that you have had great service from Peter in the service department.
As you already know customer service is number 1 on our book and delivering world class customer service is something that everyone in the dealership strives for and is committed to.
Again,Thank you for choosing Chapman Bell Road Imports!
Customer Relations Manager
Chapman Bell Road Imports