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Chapman Nissan - Service Center

Philadelphia, PA

4.7
118 Reviews

118 Reviews of Chapman Nissan - Service Center

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July 21, 2025

Service department staff are very good, courteous, and didn’t push me about buying more than needed to do. Suggested something, but also said could wait few more months to do it. Prices much higher. As fo More

by Michaelhess99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2025

Chapman Nissan in the Auto Mall did a great job with the repairs on my car. They kept me informed of everything that needed to be fixed on my car, worked with my car warranty company to get the major repair More

by Cree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2025

They are honest & reliable! Lincoln took care of all my needs! Wouldn’t go anywhere else’ More

by Dotsiell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lincoln Overholtzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jahaira Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Milone
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2025

Very good experience, they went and fixed my car, I didn’t even have an appointment, the service representative was very nice and I really appreciate his help. More

by Adir20450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2025

We had a engineer check with a code p0301. We receive a quick response from the dealer and were told they could check on it. We are pleased they fixed it next morning. More

by haiyin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Bear
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ricciardi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Thompson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jahaira Roman
3.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Milone
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2025

From my salesman Mr. Warren Crooks to the extended warranty lady to Mr. Anthony the representative in the service department. I am very happy with my Chapman Nissan deale More

by peguesshirley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Milone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Chapman Nissan responded

Thank you for the wonderful feedback! We're thrilled to hear that Mr. Warren Crooks, our warranty specialist, and Mr. Anthony in service all contributed to a great experience. Your satisfaction means a lot to us, and we're grateful to have you as part of the Chapman Nissan family!

July 17, 2025

For the most part this dealership has delivered good service. The wait times and cost of labor are two areas that need attention. More

by Na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Milone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Chapman Nissan responded

Thank you for your honest feedback, We’re glad to hear that you've generally received good service from our team. We understand your concerns about wait times and labor costs, and we’ll continue working to improve in those areas. Your input is truly appreciated!

July 17, 2025

Great customer service; very friendly, professional, and prompt. I'm satisfied with the overall service. More

by courtblow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Milone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Chapman Nissan responded

Thank you for the kind words! We’re happy to hear you had a friendly, professional, and prompt experience. Your satisfaction means a lot to us—we appreciate your support and look forward to your next vi

July 16, 2025

I’m always able to get my car serviced whether I make an appt or not. I trust Nissan service, even if the cost is more expensive. More

by Dunkley33glr@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Chapman Nissan responded

Thank you for your continued trust in our service! We're glad to hear that we've been able to accommodate you, whether you schedule an appointment or stop in. Dwayne Thompson and the team truly appreciate your loyalty, and we’re always here to provide dependable care for your vehicle.

July 16, 2025

Amazing wonderful incredible experience not only that they respect their promise from last year, but they perform everything by the book. I thank you all my heart to the amazing advisor Jahaira, and to t More

by cipriandanscoi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jahaira Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Superstar technician Mark
Jul 16, 2025 -

Chapman Nissan responded

Thank you so much for the heartfelt feedback! We're thrilled to hear that your experience was amazing and that Jahaira and Mark delivered on every promise with professionalism and care. We’ll be sure to share your kind words with them. We truly appreciate your loyalty and look forward to seeing you again next year!

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