Charlie's Motor Mall

Professional sales staff A no nonsense, no gimmicks, sales staff that doesn,t waste your time. Answered questions quickly during and after the sale. This is my second new tr A no nonsense, no gimmicks, sales staff that doesn,t waste your time. Answered questions quickly during and after the sale. This is my second new truck purchase from Charlies. Always get a good deal. More

Outstanding . I've had a great experience at Charlies and would pass this on to everyone. The sales people are very polite and not pushy. All they do is ask a few I've had a great experience at Charlies and would pass this on to everyone. The sales people are very polite and not pushy. All they do is ask a few questions that would normally be asked in the sales world and you feel relaxed in answering them. They showed me just what I could afford and how my payments would be. You have the last word when you sign for your car New or Pre-owned . It's a real good feeling knowing you you can ask questions before or even after the sale. Charlies is the place to go. Thanks Charlie! More

Best car buying experience! Amazing service,very knowledgeable. I was mostly impressed that my salesman sat in the car with me and went through all the options in my vehicle. Amazing service,very knowledgeable. I was mostly impressed that my salesman sat in the car with me and went through all the options in my vehicle. More

awesome i went to a different dealer and they wouldn't work with me at all. I emailed Charlies they gave me an appt for the following day and I left with my 2 i went to a different dealer and they wouldn't work with me at all. I emailed Charlies they gave me an appt for the following day and I left with my 2017 Jeep Renegade. Sean was an excellent sales person. He worked with me until we could agree on a price. And Jamie was awesome for showing me all the new gadgets. Thanks, You guys are awesome! More

Excellent care from Najib while at your Dealership We were impressed with Najib's courtesy and friendliness while picking out our new vehicle. He made us feel at ease and not pressured like some sal We were impressed with Najib's courtesy and friendliness while picking out our new vehicle. He made us feel at ease and not pressured like some salesmen might do. He is an asset to your dealership. Thank you. More

Hid behind loopholes to avoid honoring warranty I bought a new 2015 Jeep Renegade from Charlie's less than a year ago. When I went to get it inspected, I was told that the tires were too worn down I bought a new 2015 Jeep Renegade from Charlie's less than a year ago. When I went to get it inspected, I was told that the tires were too worn down to pass inspection, even though they only had 19,000 miles on them and they had been maintained appropriately. The warranty that I received with the Jeep stated that the tires were guaranteed for 1 year from the date of purchase. When I called Charlie's, the told me to go to a tire dealer, but when I did so, they told me there was no warranty on the tires and that I would need to go to the dealer. I took time off from work and drove an hour to Charlie's, only to be told they wouldn't do anything about them except put an inspection sticker on the Jeep. They informed me that the legal limit for tire wear is 2/32 of an inch. I had one tire with 3/32, two with 3.5/32 and one with 4.5/32. They offered me a "deal" to replace the tires for $350, but only if I agree to have them rotated every 5,000 miles at Charlie's and have an annual alignment done at Charlie's. I don't live near Augusta, so that isn't an option for me. So now, in order to have safe tires on my Jeep, I will have to shell out hundreds of dollars for a vehicle that is not even a year old. The service department said that they have seen this before, particularly with the Jeep Renegades. If they know these tires are faulty, why are they still selling Jeeps with those tires. This is the third vehicle that I have bought from this dealer, but it will definitely be my last. I will find another dealer who won't hide behind loopholes (such as 1/32 of an inch of tire tread) to avoid replacing an unsafe vehicle part. More

Bought a new Jeep Rubicon Last Wed I called, and spoke with a salesperson, Josh, making an appointment with him for 1700 (5 P.M.) Friday. My wife and I arrived and Josh and Mik Last Wed I called, and spoke with a salesperson, Josh, making an appointment with him for 1700 (5 P.M.) Friday. My wife and I arrived and Josh and Mike spent 2.5 hours with us, we wanted something new, but were more than a little ambivalent regarding just what would please us. Poor Josh ran all over the lot bringing vehicle after vehicle for us to review. Then we saw our new baby; a Jeep Rubicon, 4 door, black. When it rounded the corner with Josh driving it up, Deb said that is "tough". In 70's lingo that meant it was the one. After finishing up some negotiations with Mike, some paper work we drove the Rubicon home that very night. Love the vehicle, got a great deal, hassle free, no pressure just a willingness and desire to please the customer. Go see Josh and get a great deal from Mike. More

Great place to buy Charlie's motor mall provided my wife and I a very pleasant experience during our recent vehicle purchase. The atmosphere is pleasant the salesmen ar Charlie's motor mall provided my wife and I a very pleasant experience during our recent vehicle purchase. The atmosphere is pleasant the salesmen are very courteous and they are willing to bargain . I recommend Charlie's as the only place to go when you are ready to buy. Just a fantastic dealership . More

Good business We purchased our second 2016 Nissan from Charlie's. This purchase was a 2016 Maxima. Sam Saunders was our sales person. He was extremely courteous, fr We purchased our second 2016 Nissan from Charlie's. This purchase was a 2016 Maxima. Sam Saunders was our sales person. He was extremely courteous, friendly and thorough. He not only showed us the vehicle's features but also made sure we were familiar with the dealership's service areas and amenities for future reference. We almost didn't buy the car here. The initial price offered was not as good as a competitive dealer was offering for the same model. Once we proved that the two vehicles were identical Charlie's matched the better price. Good business, fair dealing with customers! More

Choosing a Car at Charlie's Motor Mall Recently purchased a new car at Charlie's Motor Mall and this was not our first one from Charlie's. They always have great service. Recently purchased a new car at Charlie's Motor Mall and this was not our first one from Charlie's. They always have great service. More