My Review Of Charlie's Subaru:
Brought my Impreza Outback Sport with 40K miles on it for oil/filter change and inspection. They told me I was due for tire rotation so I said sure do that too. An hour later, I get a call telling me I need rear brakes to pass inspection, front brake pads are thin, and some cabin air filter needed changing. Seriously? I didn't even ask them to look at that. Not wanting to parade my car around with a sliced inspection sticker, I reluctantly agreed to have the rear brakes done for the quoted price of $280, along with the oil/filter, sticker, and tire rotation.
When I picked up the car, they didn't even want me to look at the bill before paying it; only provided a cursory glance. Seeing how they were trying to get me to part with well over $400, I wanted to take a closer look at it. "Oh you'll get a copy." "But I want to see it before you swipe my credit card please." She reluctantly passed it to me.
I could see that the parts and labor for the brake job came to a total that was much higher than the $280 quoted. The checkout girl tried to convince me it was fine, but I would not buy it. She got the service manager, who walked away, then came back with an amended bill. Turned out they were going to charge me labor for resurfacing the rotors PLUS the parts and labor for replacing the rotors!! Sorry, Charlie, you either resurfaced them or replaced them. You didn't do both.
They tried to pass it off as an oversight. I am not convinced, and am glad I looked at and questioned the bill. I will never set foot at that dealership again.
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