Brought my Impreza Outback Sport with 40K miles on it for oil/filter change and inspection. They told me I was due for tire rotation so I said sure do that too. An hour later, I get a call telling me I need rear brakes to pass inspection, front brake pads are thin, and some cabin air filter needed changing. Seriously? I didn't even ask them to look at that. Not wanting to parade my car around with a sliced inspection sticker, I reluctantly agreed to have the rear brakes done for the quoted price of $280, along with the oil/filter, sticker, and tire rotation.

When I picked up the car, they didn't even want me to look at the bill before paying it; only provided a cursory glance. Seeing how they were trying to get me to part with well over $400, I wanted to take a closer look at it. "Oh you'll get a copy." "But I want to see it before you swipe my credit card please." She reluctantly passed it to me.

I could see that the parts and labor for the brake job came to a total that was much higher than the $280 quoted. The checkout girl tried to convince me it was fine, but I would not buy it. She got the service manager, who walked away, then came back with an amended bill. Turned out they were going to charge me labor for resurfacing the rotors PLUS the parts and labor for replacing the rotors!! Sorry, Charlie, you either resurfaced them or replaced them. You didn't do both.

They tried to pass it off as an oversight. I am not convinced, and am glad I looked at and questioned the bill. I will never set foot at that dealership again.

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I am From The Rockland area and purchased a new Nissan Titan from Charlies This November. Jeremy was my sales Rep, and What a great experiance it was. I always thought that Buying a new vehicle would be a hassle and surley not and enjoyable experiance. Needless to say i was wrong. Charlie's family of dealerships is a wounderful place to buy a vehicle. They were Friendly, attentive, and very competative with their prices, And what a great selection of new and pre-owned vehicles. I wouldnt buy from any other dealership. Thank you Charlies and Thank you jeremy for making my buying experiance what i never thought it would be. Thank you, Thank you, Thank you.....

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Dealership pulled typical bait and switch on very informed consumer!

I researched an outback sport, accessories, sticker, dealer holdbacks, etc. Drove every Subaru model twice before presenting an exact specification from the Subaru web site to nine Maine dealers.

Charlies was aggressive, instantly matching the best deal I had and quoting well on accessories. Other dealers questioned just how good the deal is. So I questioned the deal twice and asked for the deal to have all paperwork drafted to "force the issue". Twice my sales person said that all numbers, features, etc were correct and final.

When I called to finalized deal, only the "manager was available". But he assured me that he "was involved in all pricing aspects of this vehicle pricing with my sales person". So I proceeded to try to get the paper work done and the car delivered to me....

Suddenly he needed to make sure everything was there "for my best interest" and to "make sure that "all the T's are crossed", etc. Well, guess what....1500 dollars more later, he found a few "mistakes".

Would you do business with a dealer that bait and switched after I already tried to question the deal several times?

Charlies was too aggressive to be true and confirmed it in emails twice...that amounts to misrepresentation to the consumer, outright bait and switching the deal or just having a lousy business model that can quote vehicles.

Admittedly I was streamed because I had shut down my other deals that were close. The manager Brad, called me a "telephone tough guy" and that "Charlies had lawyers for this kind of thing."

I guess Charlies needs those lawyers a lot, considering my experience.

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