Cherry Hill Volvo

Great first time service experience taking my new S90 for an overall checkout. Stephanie was great and was very knowledgeable about the product.. way better service than my recent BMW experience.. It’ an overall checkout. Stephanie was great and was very knowledgeable about the product.. way better service than my recent BMW experience.. It’s not just about the car you buy but the brand and dealership culture that makes me a fan. Great job.. More

The service staff is excellent at this dealership, I have a new car and had a good amount of questions about the technology. I was quickly assisted by service advisor Kellon Poole and the service manager Bar a new car and had a good amount of questions about the technology. I was quickly assisted by service advisor Kellon Poole and the service manager Barry Durkin, i can already tell it will be a pleasure to work with this dealership in the future. More

great service on my 2023 XC90. All the people in service, are super. I had a great experience with sales as well. Thank you Ezra for getting me the best car. This is exactly what All the people in service, are super. I had a great experience with sales as well. Thank you Ezra for getting me the best car. This is exactly what I wanted. Thank you Joseph, the manager, for being funny and helpful. My mother is coming in to purchase also. More

It is always a pleasure to have my car serviced at Cherry Hill Volvo Cars. They pick my S60 up for maintenance and deliver it clean and in top shape. Hill Volvo Cars. They pick my S60 up for maintenance and deliver it clean and in top shape. More

Brought in my 2019 S60 to Cherry Hill service department with terrible brake judder. This is a common / known issue (Volvo Technical Journal 34246.1.0). Based on the TSB, the dealer should replace all 4 rot with terrible brake judder. This is a common / known issue (Volvo Technical Journal 34246.1.0). Based on the TSB, the dealer should replace all 4 rotors and pads at no cost to consumer. Dealership plead ignorance and insisted that I needed to pay $1500+ for the repair. No thanks. Took it to another dealer who was aware of the TSB and replaced all parts free of charge. I'll no longer use this dealership. More

Great experience Brought my Volvo XC60 in for it's scheduled maintenance. Great experience, everyone was friendly and helpful! I waited the 1.5 hours and their waiting Brought my Volvo XC60 in for it's scheduled maintenance. Great experience, everyone was friendly and helpful! I waited the 1.5 hours and their waiting room was comfortable and the usual array of free snacks, coffee and water. Highly recommend this dealer for your Volvo service. More

Earning my Trust As someone who holds the unique distinction of, after waiting 5 months for its delivery, and then returning one of the first XC90’s delivered by this As someone who holds the unique distinction of, after waiting 5 months for its delivery, and then returning one of the first XC90’s delivered by this dealership under the Lemon Law, I immediately learned how there is real muscle, empathy, caring and concern behind their slogan “Where Relationships Matter.” At that time, Dennis was the service adviser leading the charge with numerous others involved, each demonstrating the best testimony anyone could every want or expect from any business.... a common level of customer commitment. Based on his performance Dennis’ career trajectory to General Manager is no surprise as, along with owner Judith, he sets the tone and experience for what most customers remember the most, best or worst about any car dealership… their service experiences! Against that backdrop, I feel compelled to share my most recent experiences with and thoughts about my current adviser, Kellon. He’s always been helpful, responsive, knowledgeable, but it’s been he’s performance over the past several months during which my 2nd XC has needed major work where Kellon has always done the right things to make me feel good about paying a premium (more $) for work done in your shop. He repeatedly earned and re-earned my trust, confidence and respect. When he couldn’t compete or justify the added costs he acknowledged the best thing was elsewhere while providing guidance and caution to assure a job properly done. And when work done in his shop was in question, his proactive responses made me realize not only is he genuine asset to his customer, the dealership and its slogan, but that he’s got the same potential that I experienced with Dennis many years ago. People come and go, business climates change, sellers and buyers become jaded, but the character of this dealership and its service has remained a constant thanks to the qualities and effort folks like Kellon & Dennis bring to the party. Jeff Sandler More

Wonderful service department Online scheduling of service was a breeze. Our service agent, Jean was welcoming and efficient. She ensured that we were accommodated and satisfied. D Online scheduling of service was a breeze. Our service agent, Jean was welcoming and efficient. She ensured that we were accommodated and satisfied. Drop off and pick up were accomplished within minutes. More

great service experience it was easy to schedule an appointment and once I arrived Jean made it very easy during the write-up and I was very happy with the service and explana it was easy to schedule an appointment and once I arrived Jean made it very easy during the write-up and I was very happy with the service and explanation of work that was performed More

Had issue would service however the dealership corrected the issue so I would now recommend. At first the GM indicated he could not do anything how we the President offered to help. the issue so I would now recommend. At first the GM indicated he could not do anything how we the President offered to help. More