Chevrolet of Montebello - Service Center

They damaged my vehicle and blamed me for it!!!!! If I could give this a 0 I would but this is the lowest rating possible, on 05/01 I got an email notifying me that I had to bring in my 2016 Chevy Ma If I could give this a 0 I would but this is the lowest rating possible, on 05/01 I got an email notifying me that I had to bring in my 2016 Chevy Malibu for service as soon as possible and get the Emission System checked out which I did on 05/2. They had to keep my vehicle for a few days which they provided a Loaner to be able to get to work and back home so I get my vehicle back from the shop on 05/05 (Saturday) distance from the dealership is less than 3 miles and distance from my home to work is about 10 miles ( 20 miles round trip) on Monday 05/07 on my way back home my vehicle started over heating and on Tuesday 5/08 I took it back to Montebello Chevrolet maybe they did something or forgot to put something back in and that was the reason it was overheating so they provided me another loaner and sent me on my way.. That same evening I get a call back from one of the Service Riders letting me know that I had cracked my Radiator and I was told that " I must of hit a rock or a pebble" and that it would cost me about $1,200 for Parts and Labor to get it fixed. My vehicle was perfectly fine until I took it in for service due to the fact I got an email about the Emission System Software. I took my Malibu to two different Auto Shops were I was notified that the crack/puncture was done on the side of the Radiator the part that faces the engine.. not on the outside facing the front of the vehicle. I do not know if they intentionally damaged my vehicle to bring it back and get some money out of me or if a Mechanic accidentally punctured the Radiator and did not inform anyone so that he/she would not get in any trouble.. regardless the Service Department will not own up to any responsibility and now is going to cost me out of pocket to fix a damage that was not my fault this is very frustrating and upsetting. I wonder how many other innocent costumers have fallen for this scam. ??? More

Worse service Quality of service is horrible. Quote from Scott, service manager, "what Jon, service writer, said does not matter. Technician's diagnostic report Quality of service is horrible. Quote from Scott, service manager, "what Jon, service writer, said does not matter. Technician's diagnostic report is what matters." By the way, technician's diagnostic report did not fix the problem, went in and came out with the same problem. Been back three time and I still have the same issue after a bill of $1000 of work. More

Not recommended No too big a selection slow Smaller than most dealership i have been to recently so many dealer around my area but tgis was not a favorite rwliable in No too big a selection slow Smaller than most dealership i have been to recently so many dealer around my area but tgis was not a favorite rwliable in my opinion More

I am very impressed with the assistance I received from the service department while fixing my car. They really went above the call of duty to make sure I was satisfied with the work completed to get my ca the service department while fixing my car. They really went above the call of duty to make sure I was satisfied with the work completed to get my car fixed, and also with the customer service. Juan is a great person to work with! More

Always first class service at Chevrolet of Montebello. I'm very satisfied with my experiences with them. Whenever I take my car in for service they are very professional and they do great work. I'm very satisfied with my experiences with them. Whenever I take my car in for service they are very professional and they do great work. More

We were a little worried about finding the right fit for the maintenance service for our Saturn Sky. However, we are delighted to have found your dealership. We really appreciate that you have experienced s the maintenance service for our Saturn Sky. However, we are delighted to have found your dealership. We really appreciate that you have experienced service people from Saturn working with you. Service ad visors Craig Rodgers, and Albert Caballos have both provided us with excellent customer service-and, we are happy to say that your technicians are equally professional, friendly and thorough. In fact, we are very satisfied overall with the service we have received. More

I must say I was very impressed, I had an issue with my vehicle while visiting a friend and stopped into Chevrolet of Montebello, not wanting to chance breaking down. Within 15 minutes of diagnosing the ca vehicle while visiting a friend and stopped into Chevrolet of Montebello, not wanting to chance breaking down. Within 15 minutes of diagnosing the care they found the problem and had it repaired in about an hour. They saved me additional money and got me back on the road safely in no time. More

I have to say I enjoyed my dealings with the team at Chevrolet Of Montebello. Never at anytime did I get high pressure sales. This is a very dealership, nice and clean and everything addressed in a time Chevrolet Of Montebello. Never at anytime did I get high pressure sales. This is a very dealership, nice and clean and everything addressed in a timely manner. More

I have been working with Fernando since he was at Cadillac of Whittier. He always performs above expectations on the servicing of my Cadillac DTS. Very satisfied with the service department and staff Cadillac of Whittier. He always performs above expectations on the servicing of my Cadillac DTS. Very satisfied with the service department and staff. I would recommend this dealship to my friends. They are very honest. More