Chicago Northside Toyota - Service Center

Very poor experience. No one could answer any questions. The service they said required immediate attention could have been deferred. Extremely poor communication and the No one could answer any questions. The service they said required immediate attention could have been deferred. Extremely poor communication and the advice entirely unreliable. Without question the worst service a do appointment I've ever had. What's surprising is that my previous experience was excellent, but I noticed that the staff was all new. More

After a bad experience in the morning with a service advisor, the manager contacted me, and I was able to successfully complete the service in a positive way thanks to Xemena, who provided me with excel advisor, the manager contacted me, and I was able to successfully complete the service in a positive way thanks to Xemena, who provided me with excellent assistance. I don’t remember the manager’s name, but he was also very kind over the phone. More

I came in for a simple oil change on Nov 22, 2023 after completion of the oil change I was sent an email from the mechanic that worked on my car and this is what it said. Recommended service : Upon remo completion of the oil change I was sent an email from the mechanic that worked on my car and this is what it said. Recommended service : Upon removal of oil drain plug, plug came out ok but oil pan treads are stripped oil drain plug just won't torc and oil will slowly leak out. Needs new oil pan and re seal. ( my cost to repair $839.26 ) I called and spoke with the General Manager Tegan Trejo Martinez we spoke briefly about the problem and she stated that she would call me back that was on November 23 2023 I am still wait for that phone call I have left numerous messages but no one has called me back. More

Hands down the worst experience I’ve had with a car dealership. I purchased at a suburban dealership, and have used this one for service since 11/21. Our visit there will be our last visit. They sent a dealership. I purchased at a suburban dealership, and have used this one for service since 11/21. Our visit there will be our last visit. They sent a text saying we had a free of charge service appointment to schedule, as we have ToyotaCare. They charged my spouse $285, when I emailed and called to inquire with the GM, no response. Emailed Toyota several times. They just kept saying “reach back out if you do not hear from them. This has been going on for a month now. No acknowledgment. No response. Sad part is, we were considering a new Grand Highlander. I’ll now go with a brand that offers reputable, responsive service. More

If I could take it to a zero they would have that. I’ve never felt so insulted, and taken advantage of until I stepped into this place. I purchased a car here a year ago and to my dismay never knew it I’ve never felt so insulted, and taken advantage of until I stepped into this place. I purchased a car here a year ago and to my dismay never knew it was all under false pretenses, and broken promises. I’m still waiting for them to fulfill one of these promises to me. Instead at the years mark everything had been going wrong. I even learned my car was in an accident which was never in a report at purchase. Now I know why they pretty much forced me to buy it claiming in 8-9 months they would trade up and out with payments cut in half. No such thing, and I’m in disbelief that they will never do anything to fix the issue instead they try to make me feel it’s going to get better in a couple months. Northside Toyota can kiss the latter part of my extremities because I will never believe a single solitary word from them again. I will too let the proper people know of their practices to sell cars. And the fact that they fraudulently run your credit numerous times after you ask them not to. More

I took my car into the dealership with 3 problems. Battery most likely needed replacement since I had to have it charged after sitting for 2 weeks (and it was almost 5 years old), the car kept locking Battery most likely needed replacement since I had to have it charged after sitting for 2 weeks (and it was almost 5 years old), the car kept locking itself automatically with the key fab in it and my USB charger stopped working and most likely just needed a fuse replaced. I was also having problems with my phone disconnecting most every call I am on. They were going to charge me $319 to run a test for the battery and fob AND $319 to test for the USB not working. They only ran a test for the batter which came back negative, so I paid $569 to have my battery replaced and still don’t have a working USB. There aren’t any other places that charge to test the battery. So bottom line is that I walked out of there with a new battery, phone still disconnects, USB charger still doesn’t work, I received a Costo 15% discount and paid $611. And they stole my $38 Wisconsin State Park Parking Pass. It’s unconscionable that they would charge this much money for a diagnosis. I had gone to 2 other locations for a battery and they happened to be out of stock. Neither charged a diagnosis fee and only charged $30 to install the battery. And the batteries range from $150-$189 was the highest. I expect to pay a little more at the dealer than a private mechanic, but Toyota has it so that you have to go through them for electric diagnosis. They locked out everyone else. I assumed the problems were all linked together, which is why I took it to them. I was wrong and will NEVER go back to this dealer again. Even their neighbor dealership only a few miles away was much cheaper. I called them to check. The staff was friendly, as they were ripping me off and making excuses for why they charge so much. More

I was deeply disturbed to find that several of the employees were not wearing their masks. I had to ask, multiple times, for them to put their masks on before interacting with me. That is against th employees were not wearing their masks. I had to ask, multiple times, for them to put their masks on before interacting with me. That is against their own rules, and a public health issue during this pandemic. More

this dealer ship lie a lott to get customer to get card fixed i went to dealer ship first i told the about my credit card i only have picture of my credit card he said no problem i gave the car for serv fixed i went to dealer ship first i told the about my credit card i only have picture of my credit card he said no problem i gave the car for service next day i went to pickup my car he said they are not accepting the picture of my credit card i did not have any other card. they kept my car over night i had borrow money from someone and pay the bring my car back. More

Work is done satisfactorily but is expensive (more than others) and invariably takes significantly longer than promised. People are courteous for the most part, but spending 2.5-3 hrs inside while waiting others) and invariably takes significantly longer than promised. People are courteous for the most part, but spending 2.5-3 hrs inside while waiting for a supposed 2-hr job, is not pleasant, and, during Covid, not the safest thing. More

Easy service appointment Bill was so friendly and kind with explaining everything throughout the service, and even offering advice. My car was washed as well. Thank you, Bill! Bill was so friendly and kind with explaining everything throughout the service, and even offering advice. My car was washed as well. Thank you, Bill! More