Chicago Northside Toyota - Service Center

Not honest Went into this dealership because I received a letter in the mail stating that my vehicle had a recall. Left my vehicle there for a few hours since I Went into this dealership because I received a letter in the mail stating that my vehicle had a recall. Left my vehicle there for a few hours since I also decided on getting an oil change and tire rotation. Came back later that evening and was told that I was all set to go. On my way home my car steering wheel service light flickered on and off which put me on alert but still decided to go head home. As I was parking my car my ABS light turned on and I couldn't turn my steering wheel easily; mind me, at this point its only been about 10 minutes since I left the dealership so I decided to head back. On my way back the steering wheel light turned on and off several times as well as the ABS light - I was afraid I wouldn't make it. When I arrived at the dealership I explained to the gentlemen all the issues that I just experienced and that it had to be because of the work done on my car. He sent my car up and I waited... 30 minutes later I was told that they cannot find that anything is wrong with my car and that they can't re-in act the issues I was having. I explained to them that there is something seriously wrong with my car but they had no answers for me and their manager was unavailable to come out to speak to me. I left the dealership and the same issues occurred again. So I decided to head back the next morning to speak to a manager. I had them take a look at the car again but still nothing...the manager tried to BS me and gave me the spiel that my car is an old car and that I should buy a new one...are you kidding me? it only has 85k miles? why all of a sudden is it having a steering wheel issue if it never did before? why right after I went into their dealership? The recalls that they completed were for air bag sensors so I am 100% sure thay they screwed up some sensors in my car but wouldn't take the blame for it. This is so messed up, now I have these issues with my car and I am afraid for my life when I drive it. My commute to work is half an hour on lakeshore drive and my car keeps lighting up like a Christmas tree. I don't know what else to do ...I feel helpless. They screwed up my car and now they don't know how to fix it so they are not admitting to it. More

Overpriced and not very honest Though the folks I've dealt with at this dealership are nice people, it doesn't make up for the fact that the price they quoted me to fix my rear brak Though the folks I've dealt with at this dealership are nice people, it doesn't make up for the fact that the price they quoted me to fix my rear brakes was over twice the estimate I got from three other mechanics. Over twice the price. AND the three other mechanics from whom I got estimates offered to check my car over for free, not charge me $149 for a diagnostic test. I had taken my car to Northside in June and had gotten some work done there when they said I'd need a $149 diagnostic test. The next month, I had to take the car back because my rear brakes were metal on metal. Why they let me leave in June after a $149 diagnostic test, which they said they'd need to charge me AGAIN a month later (!), with bad rear brakes upset me so much. They let me leave with unsafe brakes. And then wanted to charge me AGAIN for another diagnostic test when you could plainly see that my back brakes were metal on metal. I'm not a mechanic and I could see it without any sort of testing. I neither will return to Northside, nor will I recommend them. I understand that everyone needs to make a profit, but charging someone over twice the amount than something should be and then trying charge another fee on top of that for something I didn't need? Well, that's just not right. I've been told time and time again to never take my car into the dealership for service. The mechanic that I'm now using said that even if I need a Toyota part, they can order it and install it. The only time you need to go into the dealer is if there's a recall of some kind. Expensive lessons learned. More

Great service with a professional manner. Steven Lu, service advisor is very helpful, professional with good manner. Thank you Steven for your great service.This is my 2nd Corolla that I bough Steven Lu, service advisor is very helpful, professional with good manner. Thank you Steven for your great service.This is my 2nd Corolla that I bought from you and suggested my friends to go there which both of them bought from you too (highlander and rav 4). More

Speedy, honest service! I've been going to Northside Toyota for 10 years - I've always had reliable, speedy service - and now there new facility makes it a pleasure to take m I've been going to Northside Toyota for 10 years - I've always had reliable, speedy service - and now there new facility makes it a pleasure to take my car in! More

Professional service I always receive prompt, thorough service. My service rep, Mike, makes sure that I am fully aware of the repairs needed--no surprises. Love the new fa I always receive prompt, thorough service. My service rep, Mike, makes sure that I am fully aware of the repairs needed--no surprises. Love the new facility. Just wish service wasn't so pricey. More

Recall and tires Josh Elliot was my service manager. Josh was professional,and took the time to answer my questions/concerns. This was my first time using the dealer Josh Elliot was my service manager. Josh was professional,and took the time to answer my questions/concerns. This was my first time using the dealership. I was pleasantly surprised with the service. DC More

damaged my car and still made me pay almost 100% I would give them 0 stars if it was allowed. Paraphrased version: The dealership suggested using one of their partnered towing companies, they dam I would give them 0 stars if it was allowed. Paraphrased version: The dealership suggested using one of their partnered towing companies, they damaged my car, moved my car to multiple locations across the city without ever notifying me, caused me to not be able to have custody of my child for my designated week due to resulting schedule shifts, and still forced me to pay almost 100% of the originally promised price after nearly doubling the price without confirming with anyone. So I bought my 2009 Toyota Prius from Northside Toyota in 2014 and the experience was average. The car had a few unexpected problems but that's not surprising when you get a used car. Four years later I'm getting out of work to find the car's key fob finally broke and I couldn't get into the vehicle or drive it home so I called Northside Toyota; this was on Thursday 08/26/2018. I called the dealership to get a price to get a new key fob reprogrammed and was told $450 + tax was the price. They suggested using one of their partnering towing companies North Shore Towing in Evanston, IL so I gave the green light. It took the towing company almost 3 hours to finally find my car, after going to the wrong address and inquiring about the wrong make, model, and license plate number. The job was originally supposed to be done by the end of the day if the car had gotten there in time but it wasn't that big of an inconvenience, I was told it would be done the next morning. I call Friday and am told that the person who towed my car dropped it off of the tow truck ramp and caused an extensive amount of damage to the bumper, headlight, and fender. I talked with the dealership and was ensured that the towing company would cover the key fob and damages to my vehicle. An entire week goes by without my car, my schedule and my family's schedule was shifted completely, and now I am finding out the Northside Toyota changed the price to $740-$780 (never confirmed by Northside Toyota) without communicating it to me or the towing company before the service was done. The towing company only offered to cover half of the key fob after finding out the new price. After 6 days of not being able to pick my kid up when it was my turn to have him for the week and having to shift my work schedule, either one of the two companies should have covered all of the expenses. A process that was promised to be done by the end of the day led to me not having my car for a full week and still having to pay almost the entire promised price. More

Great service as always Mike has always taken extremely good care of my car, and me -- especially when I've had last minutes needs or emergencies, but really, every single ti Mike has always taken extremely good care of my car, and me -- especially when I've had last minutes needs or emergencies, but really, every single time. Can't recommend him or the North Side team highly enough. More

Problem Solved I had been in earlier in the week for routine service and mentioned that one of the speeds on the blower fan was not working. They replaced the fan, I had been in earlier in the week for routine service and mentioned that one of the speeds on the blower fan was not working. They replaced the fan, but when I picked up the car, the problem still existed so I went back. It turns out it was the switch rather than the fan itself. They installed a new switch and credited me for the money spent on the fan. I was very pleased with the results. More