Chicago Northside Toyota - Service Center

On Friday 4/8/11 I was traveling home for the day, while on the highway I started smelling antifreeze and notice the tempture gage moving towards HOT! I pulled to the side of the road and call Toyota and s on the highway I started smelling antifreeze and notice the tempture gage moving towards HOT! I pulled to the side of the road and call Toyota and spoke to Juan, I expain what I had notice and asked him what I should do. He suggested that I bring the car into the shop so that they could check it out. He asked if I needed a tow truck to come and get me, I informed him that I did not think so, told me to be very careful and take it easy as I made my way to the shop, he did not want to see me get hurt or damage my car futher. Once I got to the shop Juan was waiting for me, told me to have a seat and they would check to see what the problem was. After a short time he came over to me and explain that appeared to have happen, provide me with a cost effective solution to fix the matter and asked for my authorizaiton to proceed which I gave. About an hour after that the repairs where completed and I was on my way home. I was so happy that I call Juan and followed his instructions, before I left the shop Juan explained to me that I was lucky because a part (thermostat I belive) had gotten damanged and broken out of it's housing, by following his instructions I prevented the part from going into the engine and causing more extensive damage. I am real greatful to Juan and Toyota for addressing and resolving this matter. More

they go above + beyond for the customer. they treat customer with great respect + understanding. they know what the problem is. work is excellent, at lowest possible price, giving a discount coupon if customer with great respect + understanding. they know what the problem is. work is excellent, at lowest possible price, giving a discount coupon if you dont have one. our experience so good that daughter bought most expensive sienna recently. would recommend north side to everyone. this is our 4th camry. More

I've been to Chicago Northside Toyota Scion twice now for service. I've had my oil changed twice, my brake fluid replaced, my oxygen intake valve replaced, and new windshield wipers installed after one flew service. I've had my oil changed twice, my brake fluid replaced, my oxygen intake valve replaced, and new windshield wipers installed after one flew off during the Snowpocalypse. They also washed and cleaned my car both times for free! The employees were extremely friendly both times and very helpful. They are always careful to alert me to any issues that may arise in the future without pressuring me to have any work done immediately. The service is always very quick and the waiting area is clean and pleasant. Finally, all repairs and labor were very affordable. I would definitely recommend this dealership to anyone with a Toyota. More

I BROUGHT MY CAR IN FOR THE 5000 MILE MAINTAINCE AND WAS GREETED WELL ASKED IF THEIR WERE ANY PROBLEMS AND TOLD IT WOULD TAKE ABOUT ONE HOUR. IT DID TAKE ABOUT AN HOUR THEY SERVICED THE CAR AND WASHED IT FO GREETED WELL ASKED IF THEIR WERE ANY PROBLEMS AND TOLD IT WOULD TAKE ABOUT ONE HOUR. IT DID TAKE ABOUT AN HOUR THEY SERVICED THE CAR AND WASHED IT FOR ME.THE OIL WAS CHANGED AND TIRES ROTATED. OH , I FORGOT THEY ALSO CHECKED THE RADIO AND TURNED OFF THE CHECK ENGINE LIGHT.MY SERVICE PROVIDER [MIKE] WAS VERY PROFESSIONAL AND KEPT ME UP TO DATE SA TO HOW MUCH LONGER I WOULD HAVE TO WAIT. I MIGHT ADD THE FREE COFFEE IN THE WAITING ROOM WAS ABONUS. More

I went to them for a suspension check and engine oil change on my Toyota Avalon. They took the car for a drive test (per my request) to check the noise generated when you drive the car over speed bumps change on my Toyota Avalon. They took the car for a drive test (per my request) to check the noise generated when you drive the car over speed bumps or pot holes. After that, they lifted the car up and inspected everything related to the suspension and drive train. The conclusion was that the struts, mounts, and links needed to be replaced, and I received a very quick and accurate estimate. They explained to me what needed to be done and how long it would take to do the job. I wasn’t pushed to do the job same day. The oil change was done very fast, and I also got free tire rotation, and on top of that a free car wash. I’d give this dealer an A+ for service and personnel. I’ll go back there next time when I’m ready to fix the car suspension. More

As we all know, service is the other half of ownership. As we all know, service is the other half of ownership. This Dealership has gone out of their way to "make it right" from jump start. Mngr. David Sa As we all know, service is the other half of ownership. This Dealership has gone out of their way to "make it right" from jump start. Mngr. David Salomon and his dealership & staff are the best at what they do. Professionalism with Top Honors. I cannot tell you where to buy your vehicle from. Only recommend but, my next vehicle will be purchased yet again from this fine establishment. Jimi K. Chicago, IL. More

I recently bought a used car from them and brought it in for an oil change. I had questions about whether I should do the full 15,000 mile service or just stick with the oil change. I was a little nervous b for an oil change. I had questions about whether I should do the full 15,000 mile service or just stick with the oil change. I was a little nervous because I had read some older reviews from a few years ago saying that they often tried to push you inter service you didn't need. The service advisor was really helpful, explained the manufacturer's suggestions and the price difference. He even gave me the coupon price (even though I didn't have one) and made sure I had all the information I needed to take advantage of a rebate offered by Valvoline. Overall, a great experience! Will definitely use them again. More

The guys in the service department, John and Juan, are always straightforward. They tell me what I really need done, what I dont, and what is and isnt covered under my warranty. Granted I can handle my ow always straightforward. They tell me what I really need done, what I dont, and what is and isnt covered under my warranty. Granted I can handle my own oil changes, but I never hesitate to come to the dealership for all other maintenance and repair needs. More

I'll admit I was a little nervous about going to a dealership to get my Corolla serviced, so I took my brother with me. Although I did have to wait (everyone wants their car ready for the Chicago wint dealership to get my Corolla serviced, so I took my brother with me. Although I did have to wait (everyone wants their car ready for the Chicago winter, right?), all of the service writers were nice and explained everything to me (and my brother verified). I left feeling confident that my car wouldn't be one of those found on the side of the expressway this winter. Thanks. More

I recently started hearing squeaky noise but not too loud and just sometimes coming from my dashboard . drove to the dealer, did test drive with technician and says they are going to look at it. I thought i and just sometimes coming from my dashboard . drove to the dealer, did test drive with technician and says they are going to look at it. I thought i was gonna be fine cos i have bought the platinum warranty. it was during the day , i sleep on day and work at night. i went to sleep, got a call after 2 hrs and says ur warranty doesn't cover the noise problem and if u want to get fixed, it is about $1000 , if not it is $105 for diagnose. got so pissed off, checked with my warranty department and says that part is not covered. was asked to pay the $105 plus $7 something for shop supplies. i got so pissed for ripping me off for nothing. i told them u ripped me off $105 for nothing and why supplied charge of $7 when it has nothing to do with diagnose. so i paid the $105, took my car back . i told them they should have known that warranty doesn't cover noise parts and only electrical or machanical breakdowns or failures only. they are rip offs period! few months before this, i had an oil change coupon of $15.47 cents but my bill came to $21 something. was told i did not do the yearly or maintainance which i already did few months back. they are not polite. not wanting to listen to ur concerns. talks as if we have to give them more , pay them more for anything! we should do something to get their attitude and treatments of customers changed. how about we all writing letters to toyota USA? if they ask me for a survey for this visit, its not gonna be good for them cos i really felt cheated for nothing. the squeaky noise has gotten worse now. i am never gonna go to that dealer again to get ripped off by those guys at the service department. they are terrible. they will push u for something always! lets file a complaint!!!!!!! More