Chrysler Dodge Jeep Ram of Princeton

AVOID AT ALL COST PLEASE FOR YOUR OWN GOOD If I could give ZERO stars, I would. Vehicle serviced January 9, 2026. Returned to me January 20, 2026 with assurances that NO engine damage existed. UPDAT give ZERO stars, I would. Vehicle serviced January 9, 2026. Returned to me January 20, 2026 with assurances that NO engine damage existed. UPDATE :As of February 2, 2026, the check engine light is back on and the Jeep is struggling to drive, extremely weak, and unsafe to operate. This strongly indicates engine damage, directly contradicting what the dealership claimed. These issues did not exist prior to the January 9 service. This situation points to gross negligence and misrepresentation. I brought my sons Jeep to Chrysler Dodge Jeep Ram of Princeton, 1045 State Rd, Princeton, NJ 08540, (609) 921-2222, on January 9 for a simple oil change and 4-wheel alignment. Immediately after the service, the Jeep was misfiring and leaking oil, emitted smoke from under the hood, and smelled like burning rubber. I called the dealership to report this, and they suggested I drive it back… which was unsafe. I had the Jeep towed back to the dealership, and the tow truck driver looked under it and said: “I have no idea what these guys did to this Jeep, the whole underside is covered in oil.” The Jeep remained at the dealership from January 9 to January 20, during which I repeatedly requested written confirmation or a guarantee that the service performed would not cause future damage to the engine or internal parts. Michael Gagliardi, Group Service and Parts Director, refused to provide this guarantee, which is a huge red flag. What should have been a routine maintenance visit turned into a complete disaster. The lack of accountability, transparency, and basic professionalism is alarming. I was a customer years ago when this dealership was owned by the Baker family, and my experience back then was great. The dealership was sold in 2021, and the difference since then is night and day. Save yourself the stress, time, money and risk — do not bring your vehicle here. More

I visited Princeton Jeep on November 26th to look at a used Jeep Grand Cherokee I saw advertised online. My experience was frustrating and disappointing. I purchased the vehicle from Larry (sales) on Dece used Jeep Grand Cherokee I saw advertised online. My experience was frustrating and disappointing. I purchased the vehicle from Larry (sales) on December 5th. I provided a payoff amount for my current vehicle, which was valid for 10 days. I followed up with Ron (management) on December 22nd, and he assured me that the payoff was processed. He said that due to the holidays, the payoff would post on my account by Friday or early next week. I went to the dealership in person on January 3rd and spoke to Richard (finance), who once again assured me that they were working on it and that they would follow up with me the following week. No one followed up with me after they said that they would. Now I owe car payments for my previous loan and my new Jeep, which has put me in a bad financial position. I do not recommend this dealership due to their lack of transparency and poor communication practices. More

Traded in my 2021 f150 on Oct 25, 2025 for a used f250 they had on the lot. 11/26 I’m told the payoff is in processing and my trade in has been sold to a new customer. 12/10 I’m told the payoff would be they had on the lot. 11/26 I’m told the payoff is in processing and my trade in has been sold to a new customer. 12/10 I’m told the payoff would be paid on 12/11 and I would receive the receipt. 12/16 I’m told the controller isn’t responding to my salesman’s emails. 12/23 the loan is still not paid off by the dealership and they have stopped responding to my emails. I would avoid this dealership at all costs, as soon as you are out the door they have no sense of urgency. I’m not legally responsible for the payments on 2 vehicles. I am now starting the legal process of contacting New Jersey Motor Vehicle Commission, New Jersey Attorney Generals office, New Jersey division of Consumer affairs, and my attorney to get this matter settled. Do yourself a favor and avoid this dealership More

Purchased a vehicle from this dealership and could not be more pleased. The sales team made the process easy, transparent, and enjoyable at every step. The car was in superb condition, clean, and exactly as more pleased. The sales team made the process easy, transparent, and enjoyable at every step. The car was in superb condition, clean, and exactly as promised. The dealership’s personnel, especially Marcus, were knowledgeable and attentive, ensuring all my questions were answered and the paperwork moved quickly. The entire experience was hassle-free, and the customer service was truly exceptional. Would happily recommend this location to others looking for a smooth, professional buying experience. More

Marcus was great! Did his part to get me in the Jeep I came up there to get. Did his part to get me in the Jeep I came up there to get. More

Rob Morton was a pleasure to deal when I purchased a used Lexus RX350. Good old school customer service, rare these days, so it was appreciated. All the guys there kept it straight. Definitely recommend t Lexus RX350. Good old school customer service, rare these days, so it was appreciated. All the guys there kept it straight. Definitely recommend this dealership. Was a WAY better experience than my last dealership experience. More

Eric Hayes was an amazing salesman, He took care all of our questions and was super attentive to all of our needs. We got the vehicle we came for and we were excited THANK YOU again.. Anyone in need of hel our questions and was super attentive to all of our needs. We got the vehicle we came for and we were excited THANK YOU again.. Anyone in need of help with what they truly want go to Eric! More

I just bought my Durango from here and the salesman that I dealt with Leon)was very professional and helpful also the both managers were really nice and helpful manager Mike And manager rich!!! Thank you I dealt with Leon)was very professional and helpful also the both managers were really nice and helpful manager Mike And manager rich!!! Thank you More