Chuck Fairbanks Chevrolet - Service Center

Worst experience ever. Oil change took 5 hours. Had to bring attention to my truck after I notice it sitting in a bay for 1 1/2hour and no tech working on it. I will never Oil change took 5 hours. Had to bring attention to my truck after I notice it sitting in a bay for 1 1/2hour and no tech working on it. I will never seek service from this location. Training is in need at this location. I was told 5 hours later that this location is short staffed. You need to let the customer know this on the front end so they can make a decision if they want to risk staying at your unprepared location or drive alittle further to a location more fit to provide satisfactory customer service. I do not see this location staying open if customers are willing to drive to other locations to feel like a valued customer. You suck chuck Chevrolet in DeSoto, TX More

Worst experience ever. refused service after keeping my car for over a month. No communication at all had to hear the news from my insurance company after they took it upon refused service after keeping my car for over a month. No communication at all had to hear the news from my insurance company after they took it upon themselves to go to check on my car otherwise it would still be sitting there now More

REFUSED service due to excessive mileage. I purchased vehicle here in 2007. VERY DISAPPOINTED! Sad vehicle here in 2007. VERY DISAPPOINTED! Sad More

I called the parts Department and the service was horrible and customer service was terrible. I will not refer them and will take my vehicle somewhere else horrible and customer service was terrible. I will not refer them and will take my vehicle somewhere else More

I have been using the service dept for the last 15 years, with multiple vehice. They have always done a great job in a timely manner, I would recommend them to anyone with multiple vehice. They have always done a great job in a timely manner, I would recommend them to anyone More

Poor service I took my car to the service department and had to leave because no one would wait on me. I have been calling and No answer. I took my car to the service department and had to leave because no one would wait on me. I have been calling and No answer. More

Fixed whining power steering I brought my 2000 Impala to another chevy dealer in Arlington, which is located on I-20 just east of Cooper St. My power steering had a whining noise I brought my 2000 Impala to another chevy dealer in Arlington, which is located on I-20 just east of Cooper St. My power steering had a whining noise. This dealer put in a new power steering pump and new lines. When I picked the car up it still made the same whining noise. I told them it was not acceptable. After three different attempts to fix it they at last told me they called the manufacturer of the pump and they said it was normal noise. So I had to pay a large service bill and got nothing in return. Thee years later one of the hoses came off and all the fluid leaked out. Chuck Fairbanks was the closest chevy dealer, so I brought it there. Was reluctant to based on my service experience three years earlier. Fairbanks put on a new hose. When I started it up it made no more whining noise. Boy was I pleasantly surprised. It just sounds great. I don't know if I just got lucky or if the guy who worked on it just new what he was doing. I will try Chuck Fairbanks again, but since my experience with the big name chevy dealer in Arlington, I have done all the repairs on my Impala myself, except for the one Fairbanks did. After three years of listing to that noise I'm glad I found someone that new how to work on a power steering system. More