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Ciocca Ford
Quakertown, PA
1,588 Reviews
Located at 780 S West End Boulevard in Quakertown, PA, we are dedicated to making sure that our customers are satisfied. When you shop with us, you'll have access to a wide selection of new Ford models, as well as an extensive inventory of used cars, trucks, and SUVs. When you combine this shopping experience with our top-notch finance center, experienced service center, and well-stocked parts department, you'll start to understand why we are the choice of so many people for solutions to their automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,588 reviews
October 11, 2016
wonderful experience I'm not the easiest person to deal with. I have high expectations of people I do business with. Mike Blackmon and the management of the dealership wen I'm not the easiest person to deal with. I have high expectations of people I do business with. Mike Blackmon and the management of the dealership went above and beyond to make me happy. I highly recommend Ciocca Ford and Mike Blackmon...... More
by JBURKE164
Verified CustomerEmployees Worked With
Mike Blackmon
October 10, 2016
Professional service expediently delivered Waited in lobby during 10,000 mile service and inspection 2015 F150. Free wifi so I got work done. Fast and courteous. Two thumbs up! Waited in lobby during 10,000 mile service and inspection 2015 F150. Free wifi so I got work done. Fast and courteous. Two thumbs up! More
by bcoyle59
Employees Worked With
Paul Wehner
October 10, 2016
Clutch slipping Although the service was excellent, the clutch would not slip at the correct RPM's to meet Ford's criteria to replace the clutch. Right back where I s Although the service was excellent, the clutch would not slip at the correct RPM's to meet Ford's criteria to replace the clutch. Right back where I started before it went in for service even after it was reprogrammed. Disgusted with Ford not the service I received, in fact today it seemed worse than it was before it was reprogrammed!! More
by GPURCELL244
Employees Worked With
Tim Adams
October 10, 2016
Great! I gas a problem with my 2010 f-150. They gave me a next day appointment and as soon as I dropped it off they explained it would be here for a while. T I gas a problem with my 2010 f-150. They gave me a next day appointment and as soon as I dropped it off they explained it would be here for a while. They got me on a rental and truck was fixed the next morning. Thanks More
by JMORRIS208
Employees Worked With
Tim Adams
October 07, 2016
Quick Friendly Economical Service I had a relatively small problem that was dealt with quickly and inexpensively. The service rep was able to give me a good description of the work do I had a relatively small problem that was dealt with quickly and inexpensively. The service rep was able to give me a good description of the work done. More
by DICKF0
Employees Worked With
Tim Adams
October 06, 2016
Warranty work turned into being quoted $1000 worth of work. So, the check engine light came on in my truck. I pulled the code myself and took it to the dealer because I knew for a fact it was covered under warr So, the check engine light came on in my truck. I pulled the code myself and took it to the dealer because I knew for a fact it was covered under warranty. Once in the shop, the warranty work was performed free of charge but I was also told my truck needs over $1000 in work. Most of that work consisted of a 60k mile preventative maint. What hurt the most is not even 9k miles ago, I had an oil change and was told the left rear brake calipers was hanging up. I was told that the brake wear was even but I needed to spend $100-$200 for a cleaning job since the pads had over 80% wear left in accordance with state inspection guidelines. I did so but also asked if the right was checked. I was told the right was fine. Now all the sudden, the right side now needs work and the brakes need to be replaced. Now, I don't own a mint and I consider myself to be rather savoy with mechanic work so I normally do work like this on my own however I just don't have time right now so I let them do the work. I guess my problem is the fact that in trying to minimize wear and tear on my vehicles, I went the extra mile to make sure my vehicle is safe and was either lied to or someone didn't perform a full inclusive safety check. I bought this vehicle used 10 months ago from ciocca and it's been a problem child so much that I will never buy a used vehicle from them again. The previous owner smoked and they masked it with scents telling me no one smoked in it. I will say I have bought two other vehicles brand new and never had a problem. The service desk people are great to work with but I am questioning the shops performance. More
by owler98
Employees Worked With
Paul in service
October 05, 2016
Easy to deal with. Friendly, informative, reasonable prices. They went out of their way to provide what I wanted. Location is convenient. Service was fast. Overall it wa Friendly, informative, reasonable prices. They went out of their way to provide what I wanted. Location is convenient. Service was fast. Overall it was a good experience. More
by ANNELIESFRANZESE
Employees Worked With
Ron Grigg
October 05, 2016
Emergency tire change We were taking a friend to Wills Eye Hospital in Pilly for a 12 noon appointment when we had tire trouble on the Turnpike. We excited at Quakertown to We were taking a friend to Wills Eye Hospital in Pilly for a 12 noon appointment when we had tire trouble on the Turnpike. We excited at Quakertown to find a full service garage. I stopped at Pep Boys first but they could not take us for an hour and a half. Next I stopped at Ciocca Ford. The service manager Mike Kardane went out of his way to assist us. He said it being Friday and the end of the month they were very busy but they deal with emergencies on a daily basis. He could see we were upset so he pulled a technician off a job and got our car in right away. They changed the tire and put on the spare and we were soon on our way. We called the hospital and explained our situation to them but they said no problem. So we were very thankful for the courteous and prompt service from Ciocca and Mike Kardane! More
by Rjones4621
Employees Worked With
Mike Kardane
October 04, 2016
The best dealership, bar none Thanks for a quick diagnosis and prompt repair, at a clean modern facility, and the use of a rental car @ $30/day, and last but not least the courtesy Thanks for a quick diagnosis and prompt repair, at a clean modern facility, and the use of a rental car @ $30/day, and last but not least the courtesy of everyone at the dealership. More
by AB110
Employees Worked With
Paul Wehner
October 03, 2016
New tires Overall not extremely happy with this visit. Came in for a 1 o'clock appt and did not leave until nearly 3:30. Now I get that I have an unusual and d Overall not extremely happy with this visit. Came in for a 1 o'clock appt and did not leave until nearly 3:30. Now I get that I have an unusual and difficult to mount tire size, 19.5, however I fail to see how it could take nearly 2 1/2 hrs to mount and install 4 new tires. I have had good experiences at Ciocca in the past, unfortunately this was not one of them. More
by YUKONGOALIE1
Employees Worked With
Paul Wehner
