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Ciocca Toyota of Williamsport

Muncy, PA

4.7
833 Reviews
Call Dealership (570) 323-4683
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203 Lycoming Mall Dr

Muncy, PA

17756

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833 Reviews of Ciocca Toyota of Williamsport

October 26, 2024

The staff is friendly, courteous, quick to respond questions. They were able to find me a loaner car to use while my car was being repaired. More

by Ashley
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Report | Print
Oct 30, 2024 -

Ciocca Toyota of Williamsport responded

Thanks for the great review! We're happy to hear that our staff was helpful and friendly. We hope your car repair went smoothly, and we're glad we could provide you with a loaner car to make things easier!

October 26, 2024

They were very helpful in the purchase of our new Rav 4. Clayton and the finance person made it easy to complete our purchase. We love our new car. More

by TAMMYBROWN1064
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clayton
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Oct 30, 2024 -

Ciocca Toyota of Williamsport responded

At Ciocca Toyota of Williamsport, our goal is to provide exceptional customer service. We're delighted to know that Clayton and our finance team were able to make your car-buying experience a pleasant one. Thank you for your business, and we hope you enjoy your new RAV4!

October 25, 2024

Courteous professional considerate conscientious. The service manager was consistently in touch making arrangements for the service to be delivered while the service took 30 days it was not due to th More

by jkiernan50@gmail.con
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy. Five stars
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Oct 30, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate you taking the time to share your positive experience. We strive to provide exceptional customer service, and we're glad that our service manager was able to keep you informed throughout the process. We understand that delays can be frustrating, and we apologize for any inconvenience. We're committed to continuous improvement and will use your feedback to enhance our services.

October 24, 2024

Andrew Strange greeted us from the start with a smile and a big hello, very professional, explained all that was completed with the vehicle and offered to go over other items that we didn't think about getti More

by jbw60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
andrew strange
Report | Print
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We’re delighted to hear that Andrew provided such excellent service. It’s great to know that he made your visit a positive experience. We’re proud to have dedicated team members like Andrew who go the extra mile to ensure customer satisfaction. Thank you for choosing Ciocca Toyota of Williamsport. We look forward to serving you again in the future.

October 22, 2024

Greatest group of technicians and staff, knowledgeable and supportive, friendly and trustworthy. Always bring our truck here More

by theblueprince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joelan, Harold Stone
Report | Print
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We’re thrilled to hear that you’ve had such positive experiences with our team. It’s our pleasure to serve loyal customers like you. We’re committed to providing top-notch service and building lasting relationships with our customers. Thank you for your continued trust in Ciocca Toyota of Williamsport. We look forward to serving you again soon.

October 22, 2024

They do a fairly decent job. Only complaint is the waiting time to get your vehicle when it’s done. More

by KKYOUNKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Hess
Report | Print
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

Thank you for your feedback. We appreciate you choosing Ciocca Toyota of Williamsport for your service needs. We understand that waiting can be inconvenient, and we apologize for any delays you’ve experienced. We’re continually working to improve our efficiency and reduce wait times. Please let us know if there’s anything specific we can do to improve your future service experiences.

October 22, 2024

The entire purchasing experience was a pleasure. The sales manager and business manager were both very professional. More

by COHENAJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Follmer, Jalil Garrison
Report | Print
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We’re thrilled to hear that you had a positive purchasing experience. Our team strives to provide excellent customer service, and we’re glad to know that the sales manager and business manager met your expectations. Thank you for choosing Ciocca Toyota of Williamsport. We hope to continue serving your automotive needs in the future.

October 21, 2024

The service was great, but it took a little longer than expected. was expecting an hour and it was more like 2. More

by Kxl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone, Brennan Hartman
Report | Print
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

Thank you for your feedback. We appreciate you choosing Ciocca Toyota for your service needs. We apologize that your service took longer than expected. Our goal is to provide efficient service, and we'll work to improve our wait times. We hope to see you again soon.

October 21, 2024

Service estimated work to cost $300. 00. Actual cost was $1400.00!!! I was upset. More

by TMCONFAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harold Stone
Report | Print
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We apologize that the final cost of your recent service was significantly higher than the original estimate. We understand how frustrating this can be. We're committed to providing transparent and accurate estimate, our team will further investigate on how this occurred so that we can work towards improving.

October 21, 2024

Have not been very happy since Iocca took over however this service appt was much better. Thank you Travis! More

by ROSEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Report | Print
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your feedback and are glad to hear that your recent service experience with Travis was positive. We're continually working to improve our services and customer satisfaction. Thank you for choosing Ciocca Toyota of Williamsport. We hope to continue providing you with excellent service.

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