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City Limits Nissan

Austin, TX

4.6
830 Reviews
City Limits Nissan is the only Nissan dealership in Austin! We are proudly under new ownership and committed to making your car buying and ownership experience easy, honest, and enjoyable. Whether you're shopping for a new Nissan or a used or certified pre-owned vehicle, we offer a transparent, no-pressure approach. Our certified technicians, knowledgeable team, and convenient location in South Austin off the I-35 motor mile serve drivers from Austin, Buda, Kyle, Pflugerville, Round Rock, Cedar Park, and beyond. We believe everyone deserves to have an amazing experience when they purchase or service a vehicle. EVERY DETAIL MATTERS. That simple statement drives us to pay attention to everything when it comes to you! We believe in respecting your time and intelligence and want you to feel our passion to serve you, our community, and mentoring the next generation. Whether you're buying, selling, or servicing your vehicle, we’re here to help. Stop by or shop online today!
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4914 S I-35 Frontage Rd

Austin, TX

78745

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Showing 830 reviews

December 13, 2024

No hassle team, they were very professional. Had all paperwork for me to pick up vehicle, in and out in about 2.5 hrs More

by lilgaby75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Torin McGough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin Maleski, Oswaldo Ramirez
Dec 13, 2024 -

City Limits Nissan responded

Thank you for taking the time to tell us about your recent visit, we appreciate your kind words and are excited to welcome you to the City Limits Nissan family! Please don't hesitate to contact us if there is anything else we can do for you. Thanks again and have a great weekend! Thank you, Jason Laguna General Manager

December 12, 2024

Great place as always! Took care of my car as expected. Excellent customer service thank you! More

by ZELDA.STANFORD39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saul Vela, Andrew "Buzz" Buzzerd, Jayden Scott, Eric Hernandez
Dec 12, 2024 -

City Limits Nissan responded

Thank you so much for your kind review, we appreciate you and look forward to seeing you again soon! Thank you, Jason Laguna General Manager

December 12, 2024

Waited for over 2. 5 hours for an oil change and tire rotation - seems like the names change has affected to service - my hub cap flew off and 2 of my tire air caps were More

by RAGARZA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Carlos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

City Limits Nissan responded

I am so sorry to hear you had a less than exceptional experience with our team. Thank you for providing us with this important feedback, we will use your comments to refine our efforts and ensure this does not happen again. If you would like to provide any additional information, please reach out to us at 512-444-1400. Our goal is to provide top notch service to every guest, every time and your comments will go a long way in helping us achieve that goal. Thank you again and have a great weekend. Jason Laguna General Manager

December 11, 2024

An awesome nissan service center to go with awesome people, facilities, service advisors, staff, and refreshments. More

by GLENNSAMPAYAN07
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

City Limits Nissan responded

Thank you very much for taking the time to leave us this review, we appreciate the opportunity to earn your business and look forward to providing you with many more happy miles! Thank you, Jason Laguna General Manager

December 11, 2024

The service was fantastic as always. But I went in to get a oil change and tire rotation I said that my right rear tire was having a sensor light issue and the light was on when job was More

by GUNTLEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden Scott
Dec 12, 2024 -

City Limits Nissan responded

Thank you very much for bringing this to our attention, I appreciate your thorough feedback and we will utilize these comments to refine our processes so that it does not happen again. We look forward to your next visit, and hope you have a fantastic weekend! Thank you, Jason Laguna General Manager

December 10, 2024

Their service is top notch. They are welcoming and polite from the moment you walk in the door. More

by jamerritt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

City Limits Nissan responded

Thank you so much for taking the time to leave us a review regarding your recent service visit! We appreciate your kind words, and I'll be sure to pass them along to the team. If there is anything at all we can do for you, please don't hesitate to reach out! Thank you, Jason Laguna General Manager

December 09, 2024

Jayden did a great job with contacting me about my vehicle being received by towing so they can work on my key replacement. He updated me during and after the process with cost etc. He's always respec More

by ADRIANABRADSHAW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden Scott
Dec 09, 2024 -

City Limits Nissan responded

I am so glad to hear the team took good care of you during your recent Service visit, and appreciate you taking the time to tell us about it! If you need anything at all, please don't hesitate to reach out. Thank you and have a great week! Thank you, Jason Laguna General Manager

Dec 12, 2024 -

City Limits Nissan responded

Hello, we're happy you found our staff to be so supportive during your experience here at City Limits Nissan. We are always more than happy to assist you if anything else comes up. Take care!

December 08, 2024

I went in to City Limits Nissan after having contacted them via email after initial hesitations on going into the dealership (I absolutely abhor the car buying process well used to.) I came in and I was s More

by MICHE B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Laguna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Duran, Raul Martinez, Madison Smith
Dec 09, 2024 -

City Limits Nissan responded

Thank you so much for taking the time to leave us such a detailed account of your visit, we appreciate you and are grateful for the opportunity to earn your business! I will pass your kind comments along to the team, we are so happy to welcome you to the City Limits Nissan family and look forward to providing you with many more happy miles! Thank you, Jason Laguna General Manager

December 07, 2024

We appreciated the quick turnaround time and flexibility with repair schedule. Being able to pick up the vehicle same-day meant a lot! More

by pmcasarez12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden Scott
Dec 07, 2024 -

City Limits Nissan responded

Thank you so much for your review, we appreciate you and look forward to your next visit with us! If you need anything at all, please don't hesitate to reach out. Have a great weekend! Thank you, Jason Laguna General Manager

December 07, 2024

First of all, they keep attributing my 2017 Juke info to my former 2013 Juke info for some reason, so I think I had been getting service recommendations based on that, then they didn't check a slow leak in More

by E
Recommend Dealer
No
Employees Worked With
Jayden Scott
Dec 07, 2024 -

City Limits Nissan responded

Thank you for making us aware of this situation and I apologize for the inconvenience, we appreciate your feedback and will look into correcting your profile with the appropriate VIN. If you would like to provide any additional information, please reach out to us at 512-444-1400 at your convenience. Thanks again and have a great weekend! Jason Laguna General Manager

Dec 07, 2024 -

City Limits Nissan responded

After discussing this with the Service team, it seems that the warranty you have is only usable at the dealership you purchased it from. We do keep records of all vehicles under your profile, so your Service Advisor did ask which vehicle we were looking at. We have made a note that you no longer own the 2013 Juke to avoid any further confusion. I hope this clarifies things for you a bit, and I will speak with the technician about why the leak in your tire was not checked on Monday. Thanks again for your understanding and we hope you consider us again in the future! Thank you, Jason Laguna General Manager

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