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City Limits Nissan

Austin, TX

4.5
637 Reviews
We believe everyone deserves to have an amazing experience when they purchase or service a vehicle. We want you to feel our passion to serve our customers with the greatest of care, our passion for community involvement, and our passion for supporting & mentoring the next generation. Our friendly team has great character, our processes are efficient, our service department is spotless, and our building is amazing! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way you want to be treated. We want to serve you and your family... for life!
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4914 S I-35 Frontage Rd

Austin, TX

78745

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Showing 637 reviews

July 24, 2024

Friendly staff. Work was completed. The free car wash was not completed well with windows More

by DITDOTDORIOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Jul 25, 2024 -

City Limits Nissan responded

Thank you for your feedback, we will use this information to follow up with the team and ensure your future visits are truly exceptional. We hope to see you again soon! Luis Acosta General Manager

July 24, 2024

They always took hours for an oil change even if you have an appointment set. Last time I was there I told them that I didn't need the complementary wash because I didn't have much time to wait but the neces More

by KALIVIGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergio Dehoyos
Jul 25, 2024 -

City Limits Nissan responded

I'm sorry to hear your recent visit was anything less than truly exceptional, and appreciate you taking the time to let us know how we can improve. We strive to provide top notch service to every guest, and your feedback is invaluable to us. Thank you again, and we hope to see you soon. Luis Acosta General Manager

July 24, 2024

Saul Vela took great care of us. He’s the only service rep that we trust with our car. Dealership is nice. We were comfortable while we waited. More

by LGLMUSIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bought car in 2020. Don’t remember name of salesman.
Jul 25, 2024 -

City Limits Nissan responded

I am glad to hear that you were well taken care of for your recent Service visit, we're grateful for our team and look forward to providing you with many more years of exceptional service! Thank you, Luis Acosta General Manager

July 24, 2024

Service was amazing, however; I do believe if I come in for a diagnostic AND have the vehicle fixed the day of, the diagnostic should then be waved. More

by DANGELAADAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul Vela
Jul 25, 2024 -

City Limits Nissan responded

Thank you for taking the time to provide your feedback regarding your recent Service visit with us. We genuinely appreciate the opportunity to improve, and hope to be able to serve you again soon! Luis Acosta General Manager

July 23, 2024

Customer service was excellent but your prices on services is ridiculous now days. For a simple tire rotation your price went from $20 to now over $30 after taxes. I'm sticking with discount tire for More

by PRICAN409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Dehoyos
Jul 25, 2024 -

City Limits Nissan responded

Thank you for taking the time to let us know about your recent Service visit. We appreciate your feedback, and hope we are able to be of service to you again in the future. Have a great weekend! Thank you, Luis Acosta General Manager

July 23, 2024

Ruben and Sergio were wonderful and polite they helped me get into a great dependable vehicle and even worked with me and got me a GREAT deal on my car. Would absolutely be coming here again when it's time f More

by Vanessa Miranda 98
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Cortez, Sergio Dehoyos
Jul 25, 2024 -

City Limits Nissan responded

I'm so glad you found the team here at City Limits Nissan to be supportive and kind, and I will be sure to pass your comments along. We look forward to seeing you again soon, don't hesitate to reach out if you need anything at all! Thank you, Luis Acosta General Manager

July 22, 2024

Friendly staff, timely service, great experience. Would definitely recommend to friends and family. Thanks City Limits!!! More

by RENEEARR75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chenin Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio Dehoyos
Jul 22, 2024 -

City Limits Nissan responded

I genuinely appreciate that you took the time to let us know how we did, and will be sure to pass your kind comments along to the Service team. Thank you so much, we look forward to your next visit! Luis Acosta General Manager

July 22, 2024

Average service experience for a dealership service dept. I would recommend this department for Nissan owners (to get the benefit of recall checks, original parts, and brand knowledge), but probably not for More

by phil.r.germann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Dehoyos, Sergio Dehoyos
Jul 22, 2024 -

City Limits Nissan responded

Thank you for taking the time to leave us a thorough review of your visit. We will use this information to refine our processes to ensure your future visits are truly exceptional! We try to provide the multi-point inspection in video format for every guest, so I will be sure to follow up with the team on that as well. Thank you again for your informative review, and we hope to see you again soon! Luis Acosta General Manager

July 21, 2024

I always have great customer service when I get any service done. Thank you for the great customer service! More

by ESSENCESTEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chenin Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio Dehoyos
Jul 22, 2024 -

City Limits Nissan responded

I am so happy to hear you were well taken care of by the Service team! We look forward to seeing you again soon, have a great week! Thank you, Luis Acosta General Manager

July 21, 2024

Dealership employees were courteous, knowledgeable and easy to deal with. They were very personable and attentive to my needs. More

by rodsanchezjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chenin Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio Dehoyos
Jul 22, 2024 -

City Limits Nissan responded

Thank you so much for taking the time to let us know about your recent visit to City Limits Nissan. We truly appreciate the feedback and hope to be able to work with you again soon! Thank you, Luis Acosta General Manager

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