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Classic Cadillac Saab - Service Center

Mentor, OH

4.7
12 Reviews

12 Reviews of Classic Cadillac Saab - Service Center

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July 16, 2025

Tom Hardeman is the best Service mgr! ! He remembers me always (without looking at paperwork)! Answers all my questions. The repair persons are all top notch and quick. I also love the v More

by lindaperlic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Administrative assistant
July 16, 2025

Nice people and they help a lot. Nice cars also. Matt in service has helped a lot. More

by EAK1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
July 16, 2025

Matt was very friendly & explained the process quite clearly. The waiting area was clean & cozy. The repair on my car was done in the estimated time given. Check out was quick. I got my car back clean More

by rwbiats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
July 11, 2025

Love the service center, but I was kind of forgotten and was there 3.5 hours for an oil change. However, they did not charge me for the service. I appreciate that. I understand sometimes there may be a lac More

by GSRAIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom and Matt
July 09, 2025

I dont like writing reviews, so this is a very very stupid thing for me More

by george_brun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Bleck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Crea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Drago
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2025

All my needs was taken care of and the staff at classic Cadillac was friendly and very professional thank you More

by gray.carl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew kunsman
July 03, 2025

Always @ wonderful experience. Efficient and friendly. Tom has always been my “ my go to guy” Ed is my favorite mechanic too More

by MTOOCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Bleck
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2020

We've purchased six vehicles via Classic. Great customer service, knowledgable service staff who aim to please. A great experience, this is why we travel all the way from Erie, Pa. Bob, Tim and Pete are gre More

by Furber56
Recommend Dealer
Yes
Employees Worked With
Bob Rode, Tim and Pete
December 16, 2019

I always enjoy visiting this Classic Campus The service and sales department always act very professional. They answer my questions quickly and professionally. If they don't have the answer they More

by kc57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan, Tim Bennett, Peter Drago
December 13, 2018

Great Service Department! Knowledgeable, friendly and priced fair! Parts were ordered and estimates of time & costs were kept spot on! Classic Collision matched my paint perfe More

by CaddyShackRide
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
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