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Classic Ford of Madison - Service Center

Madison, OH

4.6
19 Reviews

19 Reviews of Classic Ford of Madison - Service Center

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August 06, 2025

The best dealership in town. I will not go anywhere else but Classic Ford of Madison. The staff is very knowledgeable, informative, kind. You name it. They are as perfect as coul More

by DBowersJr24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug, Shane, Jake, Matt, Eric
August 05, 2025

Courteous, knowledgeable, friendly. I have another appt. scheduled for some expensive work to be done. More

by tammyhall48
Recommend Dealer
Yes
Employees Worked With
Doug sa
August 03, 2025

Friendly staff, don’t pressure you into anything you don’t want. Take their time with you More

by duckster_1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Keates
August 03, 2025

Always welcomed and made to feel that my business is appreciated. Everything was explained clearly. A very competent service staff. More

by RAWELLS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
August 02, 2025

First time customer, Best serve experience in recent history. Definitely will go back for regular service on F150. Friendly customer service team that kept me informed. Really liked the video inspectio More

by rjones698791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Bower
August 02, 2025

Very courteous and the communication was very thorough. Work was done promptly and the service was excellent. More

by DLRC.PE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Thornton
July 30, 2025

Not so good cross member bolts not tight and missing after service poor workmanship ship More

by PostDonald10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mechanics at Ford in Madison ohio
Jul 31, 2025 -

Classic Ford of Madison responded

Hi Don, Thank you for taking the time to share your feedback. We're truly sorry to hear that—even after resolving the issue—you were left feeling unsatisfied with your experience. That was never our intention. At Classic Ford of Madison, we aim not just to correct problems, but to leave our customers feeling valued and cared for. It’s clear we fell short of that goal here. We appreciate you bringing this to our attention, and we’d welcome the opportunity to speak further to ensure everything has been fully addressed. Please feel free to reach out to us directly at STHORNTON@DRIVECLASSIC.COM or 440-417-1120. Thank you again—we’re always working to improve, and your feedback helps us do that. Anything you can do to improve your next experience, let us know! – The Classic Ford of Madison Team

July 27, 2025

Friendly, Jake Simpson best service manager. Great atmosphere and very knowledgeable staff. I recommend classic ford of madison More

by EStrumbly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Simpson, Mike,
July 26, 2025

I always take my car to the dealership for The Works. Normally for The Works ($79.99 plus tax) and a car wash (free) is 90-120 minutes. This time however, I was in and out in 37 minutes. I’m not sure wha More

by JAG03RAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug, Jacob I think we’re their names.
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