Clay Cooley Chevrolet of Dallas - Service Center

Great customer service always takes card of what you need and answer any questions you have. and answer any questions you have. More

I am writing to formally express my complete dissatisfaction with the service experience I recently had. I brought my Silverado for maintenance. As a loyal customer, I have always chosen Chevy v dissatisfaction with the service experience I recently had. I brought my Silverado for maintenance. As a loyal customer, I have always chosen Chevy vehicles and entrusted your dealerships with my vehicle maintenance. However, my most recent experience has left me frustrated and disappointed. On December 18th, I brought my Silverado in because the fan was running even after the engine was off. I was informed that the vehicle required a cooling service system and other services, totaling $2,400. The repairs were completed, and I left trusting that my truck was in good condition. However, a few days later, the check engine light came on. I called Matthew, the advisor who initially helped me, and inquired about the $239 diagnostic test fee. He assured me that, since I had just been in for maintenance, he could check the issue without an additional charge. When I brought the truck back, Matthew was unavailable, so Edwin assisted me. I explained my previous conversation with Matthew, but it seemed irrelevant. Edwin ran a test code that flagged the battery and oil sensor but said a more thorough diagnosis would be conducted. I received a statement of work a few hours later, estimating nearly $14,000 in repairs, with most recommendations marked as critical. When I called to question why none of these issues were flagged during my recent maintenance visit, I was told that “things can just happen.” On January 7th, I spoke with Josh, who said he would contact GM to see if any relief could be provided, as I have consistently followed maintenance recommendations and worked with Chevy dealerships. I waited eight days with no follow-up and had to call back myself. When I spoke to Josh again, it seemed he had forgotten my situation entirely. He called back later to inform me that no relief from GM was available. Frustrated, I asked if the $230 diagnostic fee could be waived if I replaced the battery, one of the flagged issues. Josh said he would call me back the next morning. It has now been 4 days without a response. As a loyal Chevrolet customer who has owned multiple vehicles and always prioritized dealership maintenance, this experience has left me feeling undervalued and disheartened. The lack of follow-up, conflicting information, exorbitant repair estimates, and overall poor communication have solidified my decision to no longer be a Chevy customer nor recommend to anyone. While I understand that vehicles require maintenance and repairs, the inefficiency and inconsistency I experienced during this process are unacceptable. Not to mention, a simple service like washing my vehicle was not even provided after picking up my car and paying the diagnostic fee. This situation has irreparably damaged my trust in the Chevrolet brand. More

Always great, fast, and friendly service from the service department at Young Chevrolet! Always have great experiences here! department at Young Chevrolet! Always have great experiences here! More

If you every need your car fix visit them and talk to Matthew great guy!! Made it supper easy and kept me updated throughout the repaid. Definitely will come back if I ever have an issue again. Thank you Matthew great guy!! Made it supper easy and kept me updated throughout the repaid. Definitely will come back if I ever have an issue again. Thank you!! More

My experience at Young Chevrolet was great. They truly care about servicing your vehicle with the highest expectations and have great customer service. They truly care about servicing your vehicle with the highest expectations and have great customer service. More

The service provided was exemplary, with clear and effective communication throughout the process. They addressed the recall promptly and also conducted a thorough examination of additional technical effective communication throughout the process. They addressed the recall promptly and also conducted a thorough examination of additional technical issues. I appreciate their professionalism and attention to detail. Thank you once again. More

Great customer service, service orders seem to take longer than expected most of the time. But I would recommend. longer than expected most of the time. But I would recommend. More

I don't usually write reviews, but I am considering legal action with Young Chevrolet Service Center andI was advised to start with a review and see if I can resolve this with their management. I have had n action with Young Chevrolet Service Center andI was advised to start with a review and see if I can resolve this with their management. I have had numerous issues with the service department not fixing my truck correctly the first time. Sometimes it takes 3 or more times. The continually try to charge me for things I don't need, including stating I needed a $3300 DPF when it was something completely unrelated and just a $180 part fixed it. They don't listen when I try to let them know what the issues are and seem only to be looking for ways to get as much money as they can out of me. More

The advisor staff Matt really helped me understand the quality of my vehicle and how to keep up on maintenance. He made me feel at home and not rushed at all. I really appreciated how he let me know of so quality of my vehicle and how to keep up on maintenance. He made me feel at home and not rushed at all. I really appreciated how he let me know of some items that came with a wonderful warranty. Ryan Campbell the mechanic helped ease my worrying by explaining what needed to be done to my car and making sure I understood what to do for maintenance. Will definitely be coming back due to the professionalism and hard work of the staff! More

The dealership was clean and tidy, not to mention every worker was approachable and clearly ready to work. I recently got my vehicle fixed at the in dealership workshop, my car was fixed both hastily and c worker was approachable and clearly ready to work. I recently got my vehicle fixed at the in dealership workshop, my car was fixed both hastily and correctly, I have had no trouble since it has gotten fixed. The young man that helped me, I think his name was Ryan, was very helpful and clearly knowledgeable about vehicles. More